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GCCs driving revenue that's the inflection point for them
GCCs driving revenue that's the inflection point for them

Time of India

time07-05-2025

  • Business
  • Time of India

GCCs driving revenue that's the inflection point for them

Representative Image (AI) Sangeeta Kumar, CEO & MD, BNP Paribas India solutions Sangeeta Kumar, CEO & MD BNP PARIBA\ Rajesh Nambiar, President, NASSCOM Representative Image (AI) Sangeeta Kumar, CEO & MD, BNP Paribas India solutions Sangeeta Kumar, CEO & MD BNP PARIBA\ Rajesh Nambiar, President, NASSCOM Representative Image (AI) 1 2 3 Business impact – inflection point Rajesh Nambiar, President, NASSCOM Ecosystem collaboration We have often said on these pages, GCCs or global capability centres – the tech and operations arms of MNCs – are one of the best things happening for India right now. They bring lots of jobs, many of them high-quality jobs, they transfer a lot of tech skills to Indians that then enable local high-tech entrepreneurship, they raise the bar on compensation, they set up world-class office facilities, many work with our educational institutions to upgrade syllabi and collaborate on R&D, and some of them are beginning to move into our smaller cities, dispersing the growth how do we see this trend going forward? What will it take to accelerate the trend? These were some questions we discussed with a panel of leaders at the Nasscom GCC Summit in Hyderabad last before that, we also discussed how we got here. As Sangeeta Kumar, MD & CEO of BNP Paribas India Solutions, said, India built trust with global corporate leaders over a long period through sheer execution excellence – delivering projects without errors, on time, without data loss. 'There are a lot of controls and processes in which India teams have done really well. So anything that gets sent to India is delivered much better than it was being done elsewhere globally,' she Nambiar, president of Nasscom, noted that Indian IT services providers, and early GCCs like those of GE and American Express also played a phenomenal role in setting these standards, with practices like Six Sigma and Agarwal, India GBS leader for Warner Brothers, who had worked at American Express in its early days here, noted that there were no Bibles called standard operating procedures or workflows when work first came to India. Developing the fundamentals of process excellence, he said, took time – they had to take employees through the journey of ₹think process', ₹think failure modes'.This accomplishment increased the influence that Indian teams had over global leaders. And that allowed them, over time, to take on bigger global roles, leadership roles, and, increasingly now, take on projects that have a business revenue impact, Nambiar noted, is the inflection point for a GCC. The biggest benefit to a GCC, he said, comes when it crosses the threshold from being part of the cost equation to a revenue equation. 'If you're a CFO sitting in New York and you're looking at some of this, it's a no brainer. But the moment you get the attention of the CEO looking at the business side and saying that, you know, this is not just an outpost that you want to leverage from a labour and cost point of view, but this is an outpost where you want to truly leverage the talent, the expertise and truly integrate it with what the corporation is trying to do and provide a better value proposition to the end customers (then you get into a different trajectory),' he indeed what the more mature GCCs are doing today. Naveen Gullapalli, who leads US biopharmaceutical company Amgen's India technology and innovation centre, noted that the centre was set up as part of an enterprise scale exercise, to bring in talent at scale. 'Amgen is looking to serve double the number of patients that we're serving. And the way to serve that is through scale across our functions,' he said the rollout of Warner Bros' Max streaming platform was the big reason for establishing the Hyderabad centre. The centre helped build the platform and is helping roll it out. 'We are in 77 countries and we hope to be in every single territory or every single geography in the world. And that's where we see our Hyderabad office playing a pivotal role, in accelerating that. And that's the impact we are making from a revenue standpoint, because the faster we are able to roll out, the faster those markets are able to come on board, and faster those subscribers can view our content,' he noted that GCCs are today being leveraged to mine the massive amounts of data available to understand industry and customer trends, and thereby make critical front-end contributions. She also said that across insurance, banking and investment, mediumscale firms too are now pivoting to India, having seen the success of the large also noted that the ecosystem has been hugely collaborative, helping each other grow. Agarwal noted that Gullapalli had hosted Warner Bros' leadership team some three or four times to help them understand the opportunities in noted the role Nasscom plays, and said cross-sectoral GCC collaborations could be useful in dealing with common issues like transfer pricing and upgrading skills.

Former 100m champion Sangeeta's plea ignored after tree destroys home
Former 100m champion Sangeeta's plea ignored after tree destroys home

Time of India

time02-05-2025

  • Climate
  • Time of India

Former 100m champion Sangeeta's plea ignored after tree destroys home

New Delhi: Former Delhi champion (junior) sprinter Sangeeta Kumar's residence in Shahpur Jatt in New Delhi, Friday, May 2 2025, after a huge tree fell on it, forcing the family to be out on the street after the early morning storm. (PTI Photo) Former Delhi sprinter Sangeeta Kumar and her family were forced out of their home in Shahpur Jat when a massive tree fell on their two-story house during a thunderstorm on Friday morning, causing severe damage to the structure and leaving 16-17 family members stranded on the road for help. Sangeeta, who won the 100m event at the junior state championship in 1997 and 1999, initially feared her husband was buried under the tree when she heard the crash. Go Beyond The Boundary with our YouTube channel. SUBSCRIBE NOW! Her husband had just stepped outside to check conditions during the early morning thunderstorm when the incident occurred. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Secure Your Child's Future with Strong English Fluency Planet Spark Learn More Undo Sangeeta rushed out with her two children to find her husband Krishan Kumar visibly shaken but unharmed after dodging the falling tree. "He was shocked. He thought we had been hit by the tree and we thought that the tree has fallen on him. Thankfully, no one was hurt. But it seems my house has been severely damaged," Sangeeta told PTI. "I had been fearing this scenario. This tree is planted inside the government school in front of our house. Termites had badly damaged the tree and it was tilting towards our house. I had given an application for its removal but the school principal said they won't touch a leaf." "I think the house won't survive," said the 42-year-old, who claims to have competed alongside PT Usha in a relay event in her junior days. The family endured eight hours of uncertainty before BSES officials arrived at the site around 1:00pm. Quiz: Who's that IPL player? "We approached a lot of people, including the local BJP MLA Shikha Rai but she said it's not her job to remove the tree. We somehow disconnected the power supply of the house. Ours is a joint family. Around 16-17 people live in this house. We were all on road, not sure what to do, how to respond to the situation. People gathered around in some time but no one knew what to do," Sangeeta said, crying. "My kids have not eaten anything, none of us actually have, since morning." Relief came when former AAP MLA Sourabh Bhardwaj responded to their SOS call and sent help. BSES officials began working to remove the tree and assess the damage. Sangeeta reflected on her challenging journey in sports without parental support. Astrologer Greenstone Lobo: Is Yuzvendra Chahal's India career over? "I was on my own since my childhood. My parents were not in favour of me becoming an athlete. They kept saying 'nikkar pehan ke bhaagti rehti hai' (She keeps running in shorts). I used to get scholarship from the Patiala centre, that's how I survived," she said. Her sporting legacy continues through her children - 17-year-old daughter Megha pursues 100m running while 11-year-old son Jityensh is an aspiring cricketer. "I do not know how will I manage. Looks like the house won't survive," she said, expressing concern about repairing the damaged house while supporting her children's athletic aspirations.

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