Latest news with #SeckinArikan
Yahoo
28-04-2025
- Business
- Yahoo
Vonage Named a Leader for the Fourth Time in the IDC MarketScape: Worldwide CPaaS 2025 Vendor Assessment
HOLMDEL, N.J., April 22, 2025 /PRNewswire/ -- Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), announced that the Company has once again been positioned as a Leader in the IDC MarketScape: Worldwide Communications Platform as a Service (CPaaS) 2025 Vendor Assessment.* We believe this recognition underscores Vonage's commitment to innovation, customer-centric solutions, and delivering real-world outcomes to businesses worldwide. The report acknowledges that "Vonage has one of the most diverse CPaaS platforms with a global and geographically balanced client base across the Americas, Europe, and Asia/Pacific regions. The company offers a comprehensive unified API platform that provides full access to its identity, messaging, voice, video, and network APIs." "Vonage has been named a Leader in the IDC MarketScape for CPaaS for the fourth time," said Courtney Munroe, Vice President, Worldwide Telecommunications Research for IDC. "With its breadth and depth of capabilities, along with the launch of the Vonage Network Registry and Network APIs, Vonage showcases how it continues to add tangible value to its services for developers and enterprises, enabling higher performance across its platform." With global coverage in over 200 countries and territories and its deep integration with Ericsson's expansive telecommunications ecosystem, Vonage continues to empower businesses worldwide and across industries with communications solutions that redefine customer and employee engagement. With the addition of Vonage Network APIs – designed to simplify network complexities with flexibility, accessibility and security – developers, enterprises and network operators can spur innovation of digital transformation and create new value-added services and advanced applications to solve business needs for enhanced connectivity, location services and security. "We believe Vonage's recognition as a Leader in the IDC MarketScape for CPaaS is a reflection of our mission to enable businesses to create meaningful customer experiences to differentiate their brands," said Seckin Arikan, Head API,Vonage. "By combining the power of the Vonage platform with Ericsson's global telecommunications network, we're delivering scalable, AI-enhanced solutions that address the unique needs of our customers and their markets. This helps us leverage the potential of network APIs to drive innovation, accelerate digital transformation, and empower businesses with cutting-edge solutions tailored to their evolving needs." About IDC MarketScape IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers. * IDC MarketScape: Worldwide Communications Platform as a Service 2025 Vendor Assessment (Doc #US52039625, February 2025). About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit View original content to download multimedia: SOURCE Vonage Sign in to access your portfolio
Malaysian Reserve
24-04-2025
- Business
- Malaysian Reserve
Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
HOLMDEL, N.J., April 23, 2025 /PRNewswire/ — Vonage, a global leader in cloud communications, helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), today announced that Smobi, an innovative AI-powered RCS platform for E-commerce, has chosen Vonage for Rich Communication Services (RCS) via the Vonage Messages API. By integrating RCS, Smobi's clients will now benefit from branded, verified communications that build customer trust, improve click-through rates (CTR), and boost conversion rates. 'As early adopters of RCS, Smobi is redefining the way E-commerce brands interact with their customers,' said Kunal Puri, Founder of Smobi. 'This is only the beginning of RCS's potential as a game-changing communication channel. We're excited to see how this partnership with Vonage raises the benchmark for customer engagement in the industry.' Smobi empowers businesses with manual RCS campaign capabilities, allowing brands to craft and send rich, interactive messages at scale. Smobi's offerings include Mo, an always – on conversational AI agent that proactively engages customers and responds instantly to inquiries, driving conversions with personalized interactions. Smobi's advanced analytics dashboard provides deep insights, including message read rates and interaction metrics, helping brands optimize engagement and maximize ROI in real time. The versatility of RCS, paired with SMS fallback via the Vonage Messages API, ensures a seamless customer experience, even when RCS is unavailable. 'Smobi is helping to usher in a new era of branded, interactive messaging as a leading RCS platform for E-commerce businesses,' said Seckin Arikan, Head of API at Vonage. 'Smobi joins a growing list of Vonage RCS customers in the US market. This collaboration exemplifies Vonage's continued leadership in RCS innovation and underscores our commitment to helping businesses effectively connect with their customers in meaningful, impactful ways.' Juniper Research's Tech Horizon for Mobile Messaging 2025 highlights RCS business messaging as one of the top technologies set for significant growth in 2025, particularly in North America. Backed by a surge in RCS-capable subscribers in 2024, the adoption of RCS presents a high-value opportunity for enterprises to enhance branded communications. Juniper Research ranked Vonage as one of the top leaders in RCS business messaging in 2024. This recognition underscores the strength and scalability of Vonage's Communications APIs, which enable enterprises to adopt RCS effectively and unlock its full potential. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit
Business Wire
23-04-2025
- Business
- Business Wire
Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
HOLMDEL, N.J.--(BUSINESS WIRE)--Vonage, a global leader in cloud communications, helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), today announced that Smobi, an innovative AI-powered RCS platform for E-commerce, has chosen Vonage for Rich Communication Services (RCS) via the Vonage Messages API. By integrating RCS, Smobi's clients will now benefit from branded, verified communications that build customer trust, improve click-through rates (CTR), and boost conversion rates. "As early adopters of RCS, Smobi is redefining the way E-commerce brands interact with their customers,' said Kunal Puri, Founder of Smobi. 'This is only the beginning of RCS's potential as a game-changing communication channel. We're excited to see how this partnership with Vonage raises the benchmark for customer engagement in the industry.' Smobi empowers businesses with manual RCS campaign capabilities, allowing brands to craft and send rich, interactive messages at scale. Smobi's offerings include Mo, an always - on conversational AI agent that proactively engages customers and responds instantly to inquiries, driving conversions with personalized interactions. Smobi's advanced analytics dashboard provides deep insights, including message read rates and interaction metrics, helping brands optimize engagement and maximize ROI in real time. The versatility of RCS, paired with SMS fallback via the Vonage Messages API, ensures a seamless customer experience, even when RCS is unavailable. "Smobi is helping to usher in a new era of branded, interactive messaging as a leading RCS platform for E-commerce businesses," said Seckin Arikan, Head of API at Vonage. "Smobi joins a growing list of Vonage RCS customers in the US market. This collaboration exemplifies Vonage's continued leadership in RCS innovation and underscores our commitment to helping businesses effectively connect with their customers in meaningful, impactful ways." Juniper Research's Tech Horizon for Mobile Messaging 2025 highlights RCS business messaging as one of the top technologies set for significant growth in 2025, particularly in North America. Backed by a surge in RCS-capable subscribers in 2024, the adoption of RCS presents a high-value opportunity for enterprises to enhance branded communications. Juniper Research ranked Vonage as one of the top leaders in RCS business messaging in 2024. This recognition underscores the strength and scalability of Vonage's Communications APIs, which enable enterprises to adopt RCS effectively and unlock its full potential. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit
Yahoo
23-04-2025
- Business
- Yahoo
Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging
HOLMDEL, N.J., April 23, 2025--(BUSINESS WIRE)--Vonage, a global leader in cloud communications, helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC), today announced that Smobi, an innovative AI-powered RCS platform for E-commerce, has chosen Vonage for Rich Communication Services (RCS) via the Vonage Messages API. By integrating RCS, Smobi's clients will now benefit from branded, verified communications that build customer trust, improve click-through rates (CTR), and boost conversion rates. "As early adopters of RCS, Smobi is redefining the way E-commerce brands interact with their customers," said Kunal Puri, Founder of Smobi. "This is only the beginning of RCS's potential as a game-changing communication channel. We're excited to see how this partnership with Vonage raises the benchmark for customer engagement in the industry." Smobi empowers businesses with manual RCS campaign capabilities, allowing brands to craft and send rich, interactive messages at scale. Smobi's offerings include Mo, an always - on conversational AI agent that proactively engages customers and responds instantly to inquiries, driving conversions with personalized interactions. Smobi's advanced analytics dashboard provides deep insights, including message read rates and interaction metrics, helping brands optimize engagement and maximize ROI in real time. The versatility of RCS, paired with SMS fallback via the Vonage Messages API, ensures a seamless customer experience, even when RCS is unavailable. "Smobi is helping to usher in a new era of branded, interactive messaging as a leading RCS platform for E-commerce businesses," said Seckin Arikan, Head of API at Vonage. "Smobi joins a growing list of Vonage RCS customers in the US market. This collaboration exemplifies Vonage's continued leadership in RCS innovation and underscores our commitment to helping businesses effectively connect with their customers in meaningful, impactful ways." Juniper Research's Tech Horizon for Mobile Messaging 2025 highlights RCS business messaging as one of the top technologies set for significant growth in 2025, particularly in North America. Backed by a surge in RCS-capable subscribers in 2024, the adoption of RCS presents a high-value opportunity for enterprises to enhance branded communications. Juniper Research ranked Vonage as one of the top leaders in RCS business messaging in 2024. This recognition underscores the strength and scalability of Vonage's Communications APIs, which enable enterprises to adopt RCS effectively and unlock its full potential. About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit View source version on Contacts Vonage Media Contact: Jill Baldassano, + 1 848 301-7024, Sign in to access your portfolio
Yahoo
04-03-2025
- Business
- Yahoo
Vonage Joins Forces with SAP to Deliver Agentic AI-driven Experiences for Enterprises
HOLMDEL, N.J., March 04, 2025--(BUSINESS WIRE)--Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ:ERIC), today announced an expanded collaboration with SAP to help bring agentic AI-driven experiences to enterprises worldwide. By combining Vonage's cutting-edge communications and network Application Programming Interfaces (APIs), SAP Business Technology Platform (SAP BTP) and SAP Business AI, the collaboration aims to create tangible impact through intelligent, next-generation applications seamlessly integrated into existing workflows and systems. The collaboration also represents a significant step forward in revolutionizing how businesses use AI and network APIs to enhance operations and customer experiences. SAP provides the foundational platform, integrating SAP Business AI with SAP BTP. Vonage helps to elevate these capabilities with communications and network APIs, leveraging Ericsson's expansive telecommunications ecosystem. Philipp Herzig, CTO and Chief AI Officer at SAP SE, said, "This collaboration with Vonage is a great example of how powerful AI agents will be able to handle multi-step processes, interacting with humans when there is the need and otherwise solving issues autonomously." The collaboration will focus on pilot use cases and proof-of-concept (POC) demonstrations, beginning with a showcase at Mobile World Congress (MWC) 2025 in Barcelona. The companies are teaming up with Accenture to showcase a POC that demonstrates a multimodal application of Agentic AI, integrated with Vonage APIs. The integration shows how AI can amplify operational efficiency and customer experience through real-time network and communication-enabled insights. The demo will also spotlight innovative solutions targeting large enterprises. Seckin Arikan, Head of API, Vonage, shared, "This collaboration signifies a major step in advancing network and AI-driven applications. By integrating Agentic AI and network APIs with SAP Business AI capabilities, we are providing businesses with tools to reimagine operations, improve customer experiences, and meet the growing demands of digitization. Together with SAP, we are turning innovation into actionable business value for enterprises." Vonage's network APIs can offer enterprises significant competitive advantages, including streamlined user authentication processes and network location capability, helping to improve existing efficiencies and enabling them to develop new and innovative use cases. The collaboration aims to help empower enterprises to fully leverage the capabilities of AI and advanced network capabilities, paving the way for transformation across industries, including logistics and customer engagement, by enhancing enterprise intelligence and fostering stronger cross-industry connections. For more about Vonage, visit About Vonage Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation, providing a comprehensive set of engagement solutions to deliver richer, more personal and meaningful communications across the entire customer and employee experience. Vonage's Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions enable companies to transform how they communicate and operate from the office or anywhere. Vonage's Communications Platform as a Service (CPaaS) offering is fully programmable and allows developers to embed video, voice, chat, messaging, AI and verification into existing products, workflows and systems using communications APIs. Leveraging the power of the network, Vonage's CPaaS is expanding to incorporate new network capabilities exposed as APIs to help developers worldwide pioneer new, advanced applications that help enterprises reimagine their business, transform their operations and improve customer experiences. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC), and a business area within the Ericsson Group called Business Area Global Communications Platform. To follow Vonage on LinkedIn, visit To become a fan on Facebook, go to To subscribe on YouTube, visit SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies. View source version on Contacts Media Contact: Vonage Media RelationsMobile: +44 (0)207 785 8888Email: Sign in to access your portfolio
