Latest news with #ServiceNowEcosystemPartners
Yahoo
6 days ago
- Business
- Yahoo
inMorphis Recognized as Rising Star for Innovation in ServiceNow Ecosystem by ISG
BOSTON, May 28, 2025 /PRNewswire/ -- inMorphis has been named a Rising Star in the 2025 ISG Provider Lens™ for ServiceNow Ecosystem Partners – US, recognizing its innovation and impact in advancing ServiceNow-powered digital transformation. This accolade highlights inMorphis's strong portfolio of business offerings designed to help enterprises unlock the full value of the Now Platform. Innovation with GenAI at the Core A key differentiator for inMorphis is its proprietary GenAI Universe, which features a suite of AI-powered frameworks like GenAI Accelerator, Agentic AI, Genie, Now LLM, and Now Skill. These tools integrate seamlessly with ServiceNow, empowering enterprises to automate workflows, drive intelligent decision-making, and scale innovation rapidly. "inMorphis uses ServiceNow Build platforms to create domain-specific GenAI use cases for industries such as BFSI, telecom, and healthcare, addressing their unique challenges with precision."-Tapati Bandopadhyay, Lead Author, ISG Provider Lens 2025 – ServiceNow Ecosystem Partners research Operational Excellence and Customer Focus inMorphis is a leader in Reliability, Compliance, Customer, and Asset Management (RCA) regarding workflow operations. Its transformation methodology—powered by the ACE (Acceleration-Configuration-Experience) framework—ensures right-first-time implementations and measurable business outcomes. Its value realization framework has enabled clients to optimize their ServiceNow investments, with one U.S.-based investment firm achieving a 35% increase in CMDB coverage, a 40% growth in platform utilization, and an 80% increase in portal adoption in just eight weeks. Strategic Collaborations to Boost CX and Quality To elevate customer experience and service quality, inMorphis has forged strategic partnerships. With NEURON7, it applies GenAI for auto-diagnostics and remediation. Collaborating with AutomatePRO, it advances Quality as a Service (QaaS), accelerating delivery while maintaining high standards. Through a tie-up with Confluent, inMorphis is helping clients unify data and workflow streams for intelligent operations. GRC Expertise and Forward-Thinking Approach A trusted name in Governance, Risk, and Compliance (GRC), inMorphis leverages AI and machine learning within ServiceNow to provide predictive insights, enhance anomaly detection, and proactively reduce compliance risks. Future-Focused Strategy inMorphis plans to integrate GenAI into the Integrated Risk Management (IRM) module for BFSI clients, roll out low-code apps for telecom and CMDB, and align closely with ServiceNow's innovation roadmap. These developments underscore its commitment to delivering scalable, future-ready solutions with accelerated return on investment (ROI). About inMorphis Founded in 2015 and headquartered in Singapore, inMorphis is a ServiceNow-invested partner with a global presence across the U.S., UK, India, and ASEAN. Its expertise spans ITSM, ITOM, GRC, AIOps, SecOps, and workflow automation, enabling clients to unlock enterprise agility and business value at scale. Download your complimentary copy of the ISG Provider Lens™ report below. Photo: View original content to download multimedia: SOURCE inMorphis
Yahoo
20-05-2025
- Business
- Yahoo
Pathways Consulting Group Recognized by ISG in the 2025 ServiceNow Ecosystem Partners Report
Independent research firm recognizes Pathways for Consulting, Implementation & Integration and Managed Services excellence in the ServiceNow ecosystem. OLYPHANT, Pa., May 20, 2025 /PRNewswire/ -- Pathways Consulting Group has been recognized as a Contender in the ISG Provider Lens 2025 - ServiceNow Ecosystem Partners. The firm earned this distinction across all three evaluation categories: Consulting Services, Implementation and Integration, and Managed Services. The report by Information Services Group (ISG), a leading global technology research and advisory firm, highlights Pathways' ability to deliver value throughout the entire ServiceNow lifecycle. ISG's evaluation confirms the company's track record of providing high-quality, future-ready solutions that incorporate ServiceNow's latest innovations, including AI/ML and Now Assist. "This acknowledgment by ISG means so much because it celebrates the work our team puts in every day," said Mary Manzo, CEO of Pathways Consulting Group. "Recognition like this doesn't happen without extraordinary people. We've built something special together, and I'm proud of how we continue to show up for each other and for our clients." The ISG report also underscored Pathways' forward-thinking capabilities, positioning the company to support clients in modernizing operations and accelerating digital transformation. Backed by a passionate team and a decade of proven results, Pathways remains committed to delivering thoughtful, agile ServiceNow solutions that grow with clients and meet the challenges of tomorrow, today. About Pathways Consulting Group We are ServiceNow experts. At Pathways, we listen. We care. We execute. As a ServiceNow Elite Partner, Pathways Consulting Group has been helping clients unlock productivity, fuel efficiency and accelerate the path to digital transformation for over a decade. From financial services to media/entertainment, high-tech to retail, we help organizations across industries automate processes, saving them time and man-hours, leading to a faster realization of ROI and employee adoption of ServiceNow. We've earned and have always maintained a high (4.85/5) customer satisfaction score for over fifteen years, and have earned our reputation for strategic and technical excellence as well as our flexible, collaborative approach and proven outcomes. Media Contact:Jeff GiovinazzoPresident, Pathways Consulting Groupjeff@ View original content: SOURCE Pathways Consulting Group Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
06-05-2025
- Business
- Yahoo
ServiceNow Grows in Asia Pacific as Firms Streamline Workflows
Service providers help enterprise integrate new tools to unify process management, cut costs, improve customer experience, ISG Provider Lens™ report says SYDNEY, May 06, 2025--(BUSINESS WIRE)--Enterprise adoption of ServiceNow is surging in Asia Pacific as companies in the region embark on digital transformation and workflow modernization initiatives, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific finds that the use of ServiceNow has grown over the last 12 months as the company has aggressively invested in the region. Global service integrators are also expanding their consulting and implementation offerings to meet local regulatory, cultural and market requirements. "Companies of all sizes in Asia Pacific are transforming their workflows to remain competitive," said Michael Gale, partner and regional leader, ISG Asia Pacific. "A growing number of them view ServiceNow as a strategic partner in those efforts." Enterprises in Asia Pacific are working with ServiceNow and its ecosystem partners to control costs, enhance productivity and improve customer experience, the report says. They seek providers to help them implement ServiceNow modules, including IT service management, HR service delivery and customer service management, and reach long-term goals such as aligning platform roadmaps with business strategies. As companies in the region adopt or modernize ERP platforms as part of broad digital transformations, many are using solutions from ServiceNow and its ecosystem providers, ISG says. Manufacturing, retail, healthcare and financial services companies are using ERP systems to optimize operations and increase productivity, and ServiceNow uses its close association with leading ERP vendors to help companies maximize the value of those platforms. Companies are also turning to ServiceNow service partners for AI-driven automation of ERP processes and data flows across departments. ServiceNow has a key role in IT vendor and platform consolidation, a rising trend among Asia Pacific enterprises, the report says. Managing compliance with diverse regulations across the region is a growing challenge for organizations that need to manage multiple vendors and platforms. Service providers are advocating ServiceNow as a unified platform to increase efficiency, improve decision-making and increase data and process visibility. Large companies in Asia Pacific are implementing ServiceNow CX suites to address a growing need for better customer experience, ISG says. CX ratings are declining in the region due to issues such as long hold times, while CX is becoming more critical for brand reputation. Enterprises are working with providers to integrate AI-enabled features, such as predictive recommendations and AI agents, to streamline and speed up customer service processes. "Enterprises in Asia Pacific are under pressure to modernize workflows without adding cost or complexity," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Service providers help them take advantage of ServiceNow's broad-based management capabilities." The report also examines other trends affecting the ServiceNow ecosystem in Asia Pacific, including the rising popularity of cloud-based ERP systems and increasing adoption of ServiceNow Creator Workflows. For more insights into the top challenges faced by ServiceNow clients in Asia Pacific, plus ISG's advice for addressing them, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific evaluates the capabilities of 31 providers across three quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services and Innovation on ServiceNow. The report names Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Fujitsu, HCLTech, Infosys, NTT DATA, TCS and Wipro as Leaders in all three quadrants. It names AC3 as a Leader in two quadrants and Atos, Kyndryl and Tech Mahindra as Leaders in one quadrant each. In addition, Inmorphis is named as a Rising Star — a company with a "promising portfolio" and "high future potential" by ISG's definition — in two quadrants. Coforge is named as a Rising Star in one quadrant. A customized versions of the report is available from Fujitsu. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@
Business Wire
06-05-2025
- Business
- Business Wire
ServiceNow Grows in Asia Pacific as Firms Streamline Workflows
SYDNEY--(BUSINESS WIRE)--Enterprise adoption of ServiceNow is surging in Asia Pacific as companies in the region embark on digital transformation and workflow modernization initiatives, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. Companies of all sizes in Asia Pacific are transforming their workflows to remain competitive. A growing number of them view ServiceNow as a strategic partner in those efforts. Share The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific finds that the use of ServiceNow has grown over the last 12 months as the company has aggressively invested in the region. Global service integrators are also expanding their consulting and implementation offerings to meet local regulatory, cultural and market requirements. 'Companies of all sizes in Asia Pacific are transforming their workflows to remain competitive,' said Michael Gale, partner and regional leader, ISG Asia Pacific. 'A growing number of them view ServiceNow as a strategic partner in those efforts.' Enterprises in Asia Pacific are working with ServiceNow and its ecosystem partners to control costs, enhance productivity and improve customer experience, the report says. They seek providers to help them implement ServiceNow modules, including IT service management, HR service delivery and customer service management, and reach long-term goals such as aligning platform roadmaps with business strategies. As companies in the region adopt or modernize ERP platforms as part of broad digital transformations, many are using solutions from ServiceNow and its ecosystem providers, ISG says. Manufacturing, retail, healthcare and financial services companies are using ERP systems to optimize operations and increase productivity, and ServiceNow uses its close association with leading ERP vendors to help companies maximize the value of those platforms. Companies are also turning to ServiceNow service partners for AI-driven automation of ERP processes and data flows across departments. ServiceNow has a key role in IT vendor and platform consolidation, a rising trend among Asia Pacific enterprises, the report says. Managing compliance with diverse regulations across the region is a growing challenge for organizations that need to manage multiple vendors and platforms. Service providers are advocating ServiceNow as a unified platform to increase efficiency, improve decision-making and increase data and process visibility. Large companies in Asia Pacific are implementing ServiceNow CX suites to address a growing need for better customer experience, ISG says. CX ratings are declining in the region due to issues such as long hold times, while CX is becoming more critical for brand reputation. Enterprises are working with providers to integrate AI-enabled features, such as predictive recommendations and AI agents, to streamline and speed up customer service processes. 'Enterprises in Asia Pacific are under pressure to modernize workflows without adding cost or complexity,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'Service providers help them take advantage of ServiceNow's broad-based management capabilities.' The report also examines other trends affecting the ServiceNow ecosystem in Asia Pacific, including the rising popularity of cloud-based ERP systems and increasing adoption of ServiceNow Creator Workflows. For more insights into the top challenges faced by ServiceNow clients in Asia Pacific, plus ISG's advice for addressing them, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific evaluates the capabilities of 31 providers across three quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services and Innovation on ServiceNow. The report names Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Fujitsu, HCLTech, Infosys, NTT DATA, TCS and Wipro as Leaders in all three quadrants. It names AC3 as a Leader in two quadrants and Atos, Kyndryl and Tech Mahindra as Leaders in one quadrant each. In addition, Inmorphis is named as a Rising Star — a company with a 'promising portfolio' and 'high future potential' by ISG's definition — in two quadrants. Coforge is named as a Rising Star in one quadrant. A customized versions of the report is available from Fujitsu. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
