Latest news with #ShaikhaSaeedAlMansouri
Zawya
3 days ago
- Business
- Zawya
DFWAC hosts interactive meeting with external clients to enhance service quality and user experience
Dubai, United Arab Emirates: In line with its commitment to engaging clients in the design and continuous improvement of services, the Dubai Foundation for Women and Children (DFWAC) organized an interactive meeting with external clients aimed at identifying their needs, understanding their expectations, and gathering feedback on the services provided. The session was attended by HE Shaikha Saeed Al Mansouri, Acting Director General of the Dubai Foundation for Women and Children, along with directors and staff members from the relevant departments. The Meeting provided an opportunity to present key outcomes of the Foundation's programs and services, discuss challenges faced by clients, and review suggestions for enhancing service quality and ensuring long-term sustainability to achieve the highest levels of client satisfaction The External Clients Meetings are part of the ' Imprint' initiative, launched by the Foundation in 2022. This initiative comprises a series of pioneering projects, including regular engagement Meetings with both internal and external clients, as well as an annual survey that evaluates the client experience across three core dimensions: satisfaction, trust, and quality. Additionally, the Foundation is preparing to launch the Service Design Challenge from the Client's Perspective later this year, a project designed to strengthen client engagement and position clients as key partners in the journey towards continuous improvement and service excellence. During the session, HE Shaikha Saeed Al Mansouri emphasized the Foundation's belief in the importance of collaborative work with clients and the value of listening directly to their voices. She noted that these sessions reflect the Foundation's ongoing commitment to understanding clients' real needs, drawing inspiration from their insights, and integrating their constructive feedback into developing more comprehensive and impactful services She added that the Dubai Foundation for Women and Children places the highest priority on client experience and strives continuously to enhance its programs and services to meet expectations and improve quality of life. This is achieved through psychological and social support programs, comprehensive rehabilitation services, and holistic care offerings provided around the clock, with a focus on empowering women and children to reintegrate confidently into society and rebuild their lives with safety and stability The Meeting also featured a special recognition of a group of clients who demonstrated exceptional engagement and contributed valuable feedback and suggestions that helped enhance service quality. HE Al Mansouri expressed the Foundation's deep gratitude for this constructive collaboration, underscoring that such partnerships embody a spirit of shared responsibility and mutual cooperation in achieving the Foundation's humanitarian mission The Meeting concluded with the Foundation reaffirming its unwavering commitment to continuously developing services, delivering tailored solutions that meet client needs, and emphasizing that collaborative efforts and listening to client voices remain the cornerstone of achieving excellence and leadership in delivering social and humanitarian services
Hi Dubai
13-05-2025
- Health
- Hi Dubai
Dubai Opens First Shelter for Boys Under 18 Facing Abuse and Neglect
Dubai has opened its first shelter exclusively for male children, marking a major step in child protection services across the emirate. Launched by the Dubai Foundation for Women and Children, the new facility is the first of its kind in the city and is designed to offer a secure, private environment for boys — both Emiratis and residents — who have experienced violence, neglect, or exploitation. It fills a long-standing gap in services for boys over the age of 12, who were previously placed in youth hostels. With space for up to 20 boys, the shelter is managed by a trained all-male team, including psychologists, social workers, and residential supervisors, ensuring cultural sensitivity and specialized care. Each child undergoes a thorough assessment to determine the type of harm and receives a tailored protection and rehabilitation plan. Referrals come from various entities, including schools, hospitals, and law enforcement, and in urgent cases, children can be admitted within 24 hours. Facilities include bedrooms, study rooms, a gym, prayer areas, and dedicated spaces for counseling and activities. The shelter also prepares boys for adulthood through vocational training and life skills support, extending care beyond the age of 18. The opening was officiated by Lieutenant General Dhahi Khalfan Tamim and attended by senior officials and stakeholders. It brings the total number of shelters operated by the Foundation to four, reinforcing Dubai's commitment to child welfare under Social Agenda 33 and the Year of Community 2025 initiative. Shaikha Saeed Al Mansouri, Acting Director General of the Foundation, highlighted the growing need for adolescent-focused care, noting that emotional and verbal abuse remain the most reported cases. News Source: Khaleej Times
Hi Dubai
07-05-2025
- Health
- Hi Dubai
DFWAC Wins Kafa Award for Innovation in Combating Violence Against Women
The Dubai Foundation for Women and Children (DFWAC) has been honoured with the prestigious Kafa Award for its innovative Animal Assisted Therapy (AAT) program, recognized as the best initiative in the Arab world for combating violence against women . The award was presented during the 53rd International Women's Empowerment and Capacity Building Organisation (Tamkeen) Conference in Kuwait. DFWAC's AAT program, one of the first of its kind in the region, provides psychological empowerment, emotional support, and integrated treatment for women and children affected by addiction and abuse. The program's success has earned widespread acclaim for addressing the unique needs of vulnerable groups while fostering a culture of protection and empowerment. In accepting the award, Shaikha Saeed Al Mansouri, Acting Director-General of DFWAC, emphasized the Foundation's commitment to innovation in therapeutic services. She dedicated the honour to the UAE's leadership, which prioritizes women's empowerment and protection, and reaffirmed DFWAC's dedication to improving the lives of survivors through integrated care and sustainable support. Dr. Ghanima Al Bahri, Director of the Care and Rehabilitation Department, who accepted the award on behalf of the foundation, highlighted the importance of psychological care and integrated treatment as fundamental rights for women and children. She expressed pride in representing DFWAC and underscored how innovation in support methods can renew hope for those in need. The conference also acknowledged the contributions of social workers in the Gulf region, presenting the "Outstanding Gulf Social Worker Award" to several inspiring individuals for their pioneering work in protection and social empowerment. News Source: Emirates News Agency
