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Time of India
19-05-2025
- Time of India
Travel club fails to book Maharashtra trip, consumer forum asks it to refund Rs 1.6 lakh
Ghaziabad: The district consumer disputes redressal commission (DCDRC) imposed a fine of Rs 5,000 on a travel agency for not providing the services as demanded by the customer. It also directed the company to refund the full sum of Rs 1.6 lakh taken from the customer as membership fee in Jan 2022. DCDRC president Praveen Kumar Jain and member Shailja Sachan heard the matter ex parte and passed the order to pay the money within 45 days with a simple interest of 6% from May 14, the date of the order, until the last payment is made. Petitioners Shrishti Gupta and her husband Ankit Gupta, both residents of Vasundhara City, had sought membership of Tag Vacation Club in Jan 2022, after paying a membership fee of Rs 1.4 lakh and a total amount of Rs 1,65,358. The couple told the forum that they were promised that the club would arrange holiday packages across the country. "In Sept 2023, we requested a holiday package for pilgrimage sites in Maharashtra, which included places like Elephanta Caves, Nasik Shirdi, Trayambakeshwar, Shani Shignapur, Ajanta and Ellora Caves, Girishneshwar Jyotirlinga, and Parli Baijnath, but the club informed us that they do not have any resort in Mumbai and can offer us packages to other destinations," they alleged. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Switch to UnionBank Rewards Card UnionBank Credit Card Apply Now Undo The customers approached the club on later dates, requesting arrangements for the Maharashtra tour they planned, to no avail, following which they raised a demand for returning the membership fee. In the absence of a written reply or representation through an authorised representative, the commission found the evidence produced by the petitioners sufficient to hold the club guilty of 'denying services' to the customer and charged a fine of Rs 5,000 for the mental agony caused, over and above the direction to return the money taken for membership.
Time of India
05-05-2025
- Business
- Time of India
Consumer forum fines Mumbai firm Rs 5,000 for denying service
Ghaziabad: The district consumer disputes redressal commission (DCDRC) fined a Mumbai-based beauty and healthcare firm Rs 5,000 for denying services to a customer. It also asked the firm to return the entire amount taken from the customer, along with 6% interest, within 45 days. The commission, comprising chair Praveen Kumar Jain and member Shailja Sachan, was hearing a petition by Ghaziabad resident Birendra Kumar Singh, who sought action against Richfeel Health and Beauty Private Limited , Mumbai, and its franchisee, Blue Tera Spa, Ghaziabad, represented by Vishal Tyagi and Ankita Rastogi, for denying him treatment for which he had made an advance payment of Rs 21,475 in July 2020. He had filed a complaint on Jan 17, 2024. You Can Also Check: Noida AQI | Weather in Noida | Bank Holidays in Noida | Public Holidays in Noida The commission passed an ex-parte order dated May 2, 2025, in the absence of a response from the respondent. It observed that since the payment was received by the Mumbai-based firm, against which it issued a receipt, the onus of providing service rested on them. Accordingly, the franchisee, Blue Tera Spa, had no role to play. tnn by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like 9-Sekunden-Methode lässt Nagelpilz keine Chance Heilratgeber Weiterlesen Undo Ghaziabad: The district consumer disputes redressal commission (DCDRC) fined a Mumbai-based beauty and healthcare firm Rs 5,000 for denying services to a customer. It also asked the firm to return the entire amount taken from the customer, along with 6% interest, within 45 days. The commission, comprising chair Praveen Kumar Jain and member Shailja Sachan, was hearing a petition by Ghaziabad resident Birendra Kumar Singh, who sought action against Richfeel Health and Beauty Private Limited, Mumbai, and its franchisee, Blue Tera Spa, Ghaziabad, represented by Vishal Tyagi and Ankita Rastogi, for denying him treatment for which he had made an advance payment of Rs 21,475 in July 2020. He had filed a complaint on Jan 17, 2024. The commission passed an ex-parte order dated May 2, 2025, in the absence of a response from the respondent. It observed that since the payment was received by the Mumbai-based firm, against which it issued a receipt, the onus of providing service rested on them. Accordingly, the franchisee, Blue Tera Spa, had no role to play. tnn
