22-04-2025
Court orders Kansas holiday train ride company to issue refunds
KANSAS CITY, Mo. — A Kansas holiday train ride company is being ordered to issue refunds to its customers who were left out hundreds of dollars after .
Douglas County Judge Mark Simpson ordered Snowglobe LLC, a Lawrence entertainment company to pay $7,500 in restitution to consumers after the company sold holiday train rides on the Snowglobe Express and then cancelled the excursions, according to Kansas Attorney General Kris Kobach.
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In 2022, Snowglobe sent Patrons an email canceling because of 'dangerously cold temperatures,' and promising to honor train tickets in 2023.
FOX4 spoke with , who said the cancelation in 2022 probably impacted about 300 people and '250 of them chose to reschedule over the next month.'
At the time, Robinson said there was no mal intent and the tickets have it printed on them that they are not refundable, adding that the company no longer exists and there would be no train rides.
'What should have been a fun family holiday outing turned into disappointment for many Kansas consumers celebrating Christmas,' Kansas Assistant Attorney General Sarah Dietz said in a news release on Tuesday. 'Our goal with this litigation was to obtain restitution for 30 consumers and hold the business accountable for alleged deceptive and unconscionable acts and practices.'
The AG's office filed suit under the Kansas Consumer Protection Act. Robinson was named in the litigation.
The news release said Snowglobe received advance payment from consumers prior to cancelling the train rides and the company did not provide refunds. Snowglobe subsequently went out of business.
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Under the terms of the consent judgment, the company is ordered to pay civil penalties of up to $1,000 and $2,701.25 for investigation fees. The order also provides relief for other consumers who did not receive a refund from Snowglobe.
Snowglobe customers can to begin the refund process for the cancelled train ride.
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