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Southwest Iowa water system struggling to come back online

AVOCA, Iowa — It's been over a week now since Regional Water Rural Water Association began having trouble producing water for customers. The system serves a wide area over parts of counties in the southwestern corner of the state. A statement was issued to inform customers: 'Due to the declining watershed in their wellfield and sustained water usage, Regional Water announced that the Board of Directors has implemented the 'Level RED' advisory for its member customers and communities on their ATP System. This is the highest level of Mandatory Water Use Restrictions of its Emergency Water Conservation Plan.' On Monday, General Manager Tom Kallman told WHO 13 they are working toward restoring service. 'We appreciate all the people's efforts to conserve water,' said Kallman. 'We are working on beginning the testing of all the water in the system, but the time it will take is undetermined. It would be a matter of days at the earliest before the water supply could be returned to normal.' PHOTOS: Thunderstorms drop large hail in Iowa Monday The Rural Water Association has a permit to draw water from the nearby West Branch of the East Nishnabotna River. The river runs past the well field of the water association. The agency is also working on a plan to lay a pipeline to pump water from the Missouri River in Council Bluffs, as an alternate source. At Sue's Kitchen, located inside the longtime Ember's Restaurant, they're using bottled water for making coffee and drinking. They also have canned pop also, but no tea or anything that uses water piped in. 'The first day when I came in on Monday, it was a mess,' said Kasey McGurren, of Sue's Kitchen. 'I was using water bottles to make coffee here because I can't use my coffee maker or my tea machine or any other thing that's connected to a waterline.' 'The wells down here, it went down and there's nothing there to suck anymore,' said Steve Mathiasen, a Rural Water Customer who farms near Harlan. 'It was a surprise to me because we had some rains in spring, and I thought the water fields were back up again, but apparently they're not,' said Mike Schomers, a Rural Water Customer. 'We're just hoping that our water supply comes back up again and we can go back to drinking it.' Iowa News: Southwest Iowa water system struggling to come back online PHOTOS: Thunderstorms drop large hail in Iowa Monday Some of the heaviest rain of the season hits Iowa tonight Mineral water made Colfax a booming vacation hot spot Student winner of Iowa education license plate challenge revealed Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.