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North Wales Chronicle
03-06-2025
- Health
- North Wales Chronicle
Mum's 'nightmare' Corfu holiday with 'no English food'
69-year-old Susan Edwards set off on a seven-night holiday to the Greek island on May 12 where the 'nightmare' began. She stayed at the Lido Corfu Sun Hotel with her cousins, aged 77 and 78, her daughter, 30, and her second cousin, 50. But Susan, from Newcastle, said the holiday was "horrendous from the minute [they] got there." You're at the airport - what's the first thing you do? ✈️ She told ChronicleLive: "It was all-inclusive, £750 each we paid and there was no food we could eat and we couldn't have anything to drink. I have to be careful because I have ulcerative colitis so there's certain things I can't eat. "The all inclusive drinks were wine, lager, ouzo, or brandy. Yes, there were soft drinks, but we had to pay €1.50 for water." Describing the food on offer at the hotel, Susan said: "On a morning you could have toast, a hard boiled egg, or something in sauce. "There was no bacon. For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage. "We got chips one day. One day out of the whole lot. There was fish, sardines and rice - I was sick to death of looking at rice. There was pasta and salads, none of this was marked (labelled). One night there was a Greek night and they had kebabs, I couldn't eat that. It's the worst holiday I've ever been on." Susan said there was no entertainment at the hotel which is "stuck there in the middle of nowhere". She added: "There was a private beach but it was so steep we couldn't get down to it and it was 150 yards from the hotel. "There's a ramp at the side of the hotel that you have to try and pull your case up when you arrive. My daughter was up and down, up and down, trying to pull everyone's case up for them." She also described being disappointed as she was unable to have a second key for her the room she shared with her daughter. Susan said: "I asked for a second key for my daughter because sometimes I get tired in the afternoon and rather than lying in the sun and getting burned. "But if I went up to have a sleep, my daughter wouldn't be able to get into the room. She would have to wake me up to get in. I asked for a second key but I was told 'no, too expensive'." Recommended reading: Susan has been offered £100 in holiday vouchers from TUI, however, she claims some holidaymakers she met while at the hotel have been offered more after complaining. Susan has declined TUI's final offer of £100 vouchers. She added: "In the past I've paid more to get on a TUI flight because if anything happened I've always thought you've got a big company behind you if anything goes wrong. Not anymore. This holiday was a nightmare." A TUI UK & I Spokesperson said: "Our priority is to ensure customers have the best possible holiday experience, so we are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. We have been in touch directly with Mrs Edwards to come to a resolution."
Edinburgh Live
03-06-2025
- Edinburgh Live
TUI customer fumes as all-inclusive Corfu holiday 'has no English food'
Our community members are treated to special offers, promotions and adverts from us and our partners. You can check out at any time. More info A disgruntled holidaymaker has sworn off TUI after a "nightmare" all-inclusive trip to Corfu, lamenting the lack of "English food" and entertainment at her hotel. Susan Edwards looked forward to a seven-night stay on the Greek island from May 12. Joined by her elderly cousins, daughter, and second cousin, Susan checked into the Lido Corfu Sun Hotel. Yet, the 69 year old from Westerhope described the holiday as "horrendous from the minute [they] got there." Susan shared her experience: "It was all-inclusive, £750 each we paid and there was no food we could eat and we couldn't have anything to drink. I have to be careful because I have ulcerative colitis so there's certain things I can't eat. The all inclusive drinks were wine, lager, ouzo, or brandy. Yes, there were soft drinks, but we had to pay €1.50 for water." READ MORE - Spain left red-faced as protests against UK tourists 'backfire spectacularly' READ MORE - Donald Trump mocked as cameras catch 'very strange' picture on phone lock screen Upon their arrival at the hillside haven around 2pm on May 12, Susan and her group expected a warm welcome with plenty of food and beverages. After climbing a steep ramp to the reception, they were informed that pool-side snacks would be available at 5pm, which turned out to be just a "one-inch square of baklava". The following day, Susan's frustration grew when she found the hotel completely lacking in "no English food". She described the sparse breakfast offerings, noting: "On a morning you could have toast, a hard boiled egg, or something in sauce.", as reported by Chronicle Live, reports the Express. "There was no bacon. For breakfast there was mozzarella and sliced tomatoes. There was no hot bacon or sausage. (Image: Susan Edwards) (Image: Susan Edwards) (Image: Iain Buist/Newcastle Chronicle) "We got chips one day. One day out of the whole lot. There was fish, sardines and rice - I was sick to death of looking at rice. There was pasta and salads, none of this was marked (labelled). One night there was a Greek night and they had kebabs, I couldn't eat that. It's the worst holiday I've ever been on." Susan also voiced her disappointment with the drink options during her stay, as she isn't a fan of ouzo or brandy. She explained that her preferred tipples, bottled lager or a Bacardi and Coke, would have cost her €9 and wouldn't have been her usual brand. "By the time we paid £750 for the holiday, €70 tourist tax for me and my daughter and an extra £450 for both of our meals, I could have been to the Caribbean on that", Susan bemoaned. TUI's website describes holidays at the Lido Corfu Sun Hotel as all about relaxation, with table tennis and pool being the most energetic activities available, along with occasional live music and Greek nights. The site also boasts of the four-star hotel's private beach located just a few steps away. However, Susan disputed these claims, stating that the hotel lacked entertainment and was "stuck there in the middle of nowhere". She added: "There was a private beach but it was so steep we couldn't get down to it and it was 150 yards from the hotel." Susan shared her exasperation with the hotel's accessibility features, remarking: "There's a ramp at the side of the hotel that you have to try and pull your case up when you arrive. My daughter was up and down, up and down, trying to pull everyone's case up for them." She also expressed her dismay at being refused an additional room key, which would have made it easier for her daughter to enter their room without disturbing her. Susan said: "I asked for a second key for my daughter because sometimes I get tired in the afternoon and rather than lying in the sun and getting burned." However, her request was turned down due to extra charges. Susan noted that she usually holidays in Spain with her cousins and has always preferred flying with TUI, trusting in the support of a major company should any problems arise. Yet, this disappointing experience has led her to question whether she will use TUI again. Despite TUI offering her £100 in holiday vouchers, Susan refused, pointing out that other guests at the hotel had received better compensation after raising their concerns. She concluded: "In the past I've paid more to get on a TUI flight because if anything happened I've always thought you've got a big company behind you if anything goes wrong. Not anymore. This holiday was a nightmare." A representative from TUI UK commented: "Our priority is to ensure customers have the best possible holiday experience, so we are sorry to hear that Mrs Edwards felt dissatisfied with her holiday. We have been in touch directly with Mrs Edwards to come to a resolution."
BBC News
23-05-2025
- BBC News
Shipley hero-turned-villain jailed for punching man's face
A hero-turned-villain has been jailed for 18 months after he punched a man outside a pub, causing multiple fractures to his Crown Court was told that Mark Harrison's victim suffered seven fractures to his face, nose and jaw after he was attacked while he was standing at the top of three steps outside the Sun Hotel in Shipley in December punch thrown by Harrison, who had talked a suicidal man down from height the previous year, caused him to fall and strike his head on the Andrew Haslam KC said the victim "bled heavily and was rendered unconscious" as a result. CCTV footage of the incident showed members of the public assisting the complainant by putting him in the recovery position before an ambulance 41, left the scene but when he was arrested by police two days later he asked officers how the man court heard that Harrison, of Leeds Road, Shipley, had received a senior police officer's commendation following an incident in 2022 when he had talked a suicidal man away from the ledge of a tall building before the emergency services arrived. Prosecutor Victoria Barker told the court how the complainant, who was unknown to Harrison, had been told to leave the pub by staff and while they were dealing with him the defendant intervened and confronted tried to calm things down, but Harrison continued to be hostile and staff told both of them to complainant left first and while he was standing on the top step waiting for a taxi, drunken Harrison came out and punched him in the a victim personal statement provided in June last year the complainant described how he was suffering from "constant buzzing" in his ears and struggling to said his speech had been affected and not a day went by when he did not think about the assault and why it happened to complainant said he did not leave the house for several weeks because of his facial injuries. 'Major slip-up' Harrison, who had two previous convictions for assault dating back more than 20 years, pleaded guilty to a charge of unlawful wounding at an earlier court Wootten, mitigating for Harrison, said his client had been drinking heavily "as a coping mechanism" following the death of his father and other family trauma."Clearly this offence occurred largely because he was so drunk and he's clear that he never would have done what he did were he not intoxicated," said Mr said his client "audibly gasped" when he was first shown the CCTV of the punch and its effects and he said Harrison was Wootten submitted that the offence had been "a major slip-up" in a long period of good, and at times exemplary, Haslam said it was an aggravating feature of the case that Harrison was under the influence of excessive alcohol at the time and he concluded that the serious nature of injuries meant the 18-month prison sentence had to be served immediately. Listen to highlights from West Yorkshire on BBC Sounds, catch up with the latest episode of Look North.
