Latest news with #SupportWorldLive
Business Wire
21-05-2025
- Business
- Business Wire
HDI Announces Winners of the 2025 HDI Awards
LAS VEGAS--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners of HDI's Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The winners were announced at SupportWorld Live, which is taking place May 18- 22 at the MGM Grand in Las Vegas, NV. The 2025 HDI Award winners: Lifetime Achievement Award HDI has selected Doug Tedder, HDI Business Associate and Principal of Tedder Consulting LLC, to receive the HDI Lifetime Achievement Award. Tedder is an innovative and solutions-driven service management professional with more than 25 years of experience across a variety of industries. Tedder has a proven track-record of success implementing ITSM processes, focusing on value delivery and organizational transformation. Tedder is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he's a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Tedder is a frequent presenter at industry user group meetings, webinars, and conventions. He is also an HDI trainer and consultant. Individual Award Winners Best Service and Support Manager: Darryl Jacoby, Johns Hopkins University Applied Physics Laboratory Best Service and Support Technician: Mason Lezette, Rochester Institute of Technology (RIT) Best Service and Support Analyst: Meghan O'Connor, UPMC Best Local Chapter Officer of the Year: Liz Bunger, Vertex, Western Central New York Chapter Team Award Winners Best Customer Experience: UAA IT Experience Team Best Service and Support Culture: SitusAMC Best Service and Support Organization: First American Desktop Support Best Service Improvement Initiative: Unisys Best Use of Technology: First American, IT Service Desk The Industry Award winners were evaluated through a meticulous selection process. Submissions were judged by panels comprised of service and support industry experts, tasked with selecting the industry's top team, manager, analyst, desktop support technician, HDI local chapter officer, and more. Tara Gibb, Senior Director of HDI. 'We reviewed many outstanding submissions to our program. We are thrilled to celebrate the outstanding individuals, teams and organizations that achieved and maintained the highest standards of excellence in technical support and service management. Congratulations to the winners of the 2025 HDI Awards.' To learn more about HDI's Global Service and Support Awards, click here. Stay up to date with HDI on Facebook or LinkedIn. About HDI For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect.
Yahoo
12-05-2025
- Business
- Yahoo
SupportWorld Live's 2025 Expo Hall to Showcase the Most Innovative Products and Services in the Technical Support and Service Management Industry
SAN FRANCISCO, May 12, 2025--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2025 SupportWorld Live Expo Hall will feature service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place May 18-22 at the MGM Las Vegas in Nevada. Register here. Tara Gibb, Senior Director of HDI said, "SupportWorld Live is the place to be if you want to stay ahead of the curve and learn about the latest trends in support and service management. In addition, our event will feature inspiring keynotes, practitioner-led case studies and many networking opportunities." SupportWorld Live 2025 Exhibitor News Splashtop, Booth #417: Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that empowers IT teams to stay secure, compliant, and efficient—without the complexity or cost of other RMM tools. Offers vulnerability detection, real-time OS and third-party patching, cross-platform support, intuitive dashboards, inventory reporting and quick remediation tools. To learn more about HDI's SupportWorld Live or to register for the event, click here. For sponsorship opportunities, contact Keith Gregory at Media interested in a media pass, email Meryl Franzman at Stay up to date with HDI on Facebook or LinkedIn. About HDIFor more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect. View source version on Contacts Media Contact Meryl FranzmanHDI's SupportWorld Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Associated Press
12-05-2025
- Business
- Associated Press
SupportWorld Live's 2025 Expo Hall to Showcase the Most Innovative Products and Services in the Technical Support and Service Management Industry
SAN FRANCISCO--(BUSINESS WIRE)--May 12, 2025-- HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2025 SupportWorld Live Expo Hall will feature service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place May 18-22 at the MGM Las Vegas in Nevada. Register here. Tara Gibb, Senior Director of HDI said, 'SupportWorld Live is the place to be if you want to stay ahead of the curve and learn about the latest trends in support and service management. In addition, our event will feature inspiring keynotes, practitioner-led case studies and many networking opportunities.' SupportWorld Live 2025 Exhibitor News To learn more about HDI's SupportWorld Live or to register for the event, click here. For sponsorship opportunities, contact Keith Gregory at [email protected]. Media interested in a media pass, email Meryl Franzman at [email protected]. Stay up to date with HDI on Facebook or LinkedIn. View source version on CONTACT: Media Contact Meryl Franzman HDI's SupportWorld Live [email protected] KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA NEVADA INDUSTRY KEYWORD: NETWORKS CONSULTING PROFESSIONAL SERVICES OTHER TECHNOLOGY TECHNOLOGY SOURCE: HDI Copyright Business Wire 2025. PUB: 05/12/2025 10:00 AM/DISC: 05/12/2025 09:59 AM
Business Wire
12-05-2025
- Business
- Business Wire
SupportWorld Live's 2025 Expo Hall to Showcase the Most Innovative Products and Services in the Technical
SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2025 SupportWorld Live Expo Hall will feature service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place May 18-22 at the MGM Las Vegas in Nevada. Register here. Tara Gibb, Senior Director of HDI said, 'SupportWorld Live is the place to be if you want to stay ahead of the curve and learn about the latest trends in support and service management. In addition, our event will feature inspiring keynotes, practitioner-led case studies and many networking opportunities.' SupportWorld Live 2025 Exhibitor News Splashtop, Booth #417: Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that empowers IT teams to stay secure, compliant, and efficient—without the complexity or cost of other RMM tools. Offers vulnerability detection, real-time OS and third-party patching, cross-platform support, intuitive dashboards, inventory reporting and quick remediation tools. To learn more about HDI's SupportWorld Live or to register for the event, click here. For sponsorship opportunities, contact Keith Gregory at Media interested in a media pass, email Meryl Franzman at Stay up to date with HDI on Facebook or LinkedIn. About HDI For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect.
Yahoo
04-03-2025
- Business
- Yahoo
HDI's SupportWorld Live 2025, the Must-Attend Conference for Service and Support Excellence, Hosts Three Inspiring Keynote Presenters
Event Takes Place May 18-22, 2025 in Las Vegas SAN FRANCISCO, March 04, 2025--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces SupportWorld Live will host three inspiring keynote presenters. SupportWorld Live takes place May 18-22 at the MGM Grand in Las Vegas. Register here. Tara Gibb, Senior Director of HDI, "We are thrilled that Mariana Atencio, Nikolas Badminton and Juan Bendana will entertain the SupportWorld Live audience. These keynote presenters will change the way our audience thinks about the future of support and the way they approach their roles. We look forward to hearing their inspiring stories, advice and best practices." Mariana Atencio, Peabody Award-Winning Journalist & Host will present "The Power of Authenticity: Supercharge Your Career, Your Workplace Culture and Your Happiness" on May 20. Atencio is on a mission to help people supercharge their careers, workplace cultures, and happiness through authenticity. Her TEDx talk, What Makes YOU Special?, with over 23 million views, launched her into speaking, leading to her bestselling book, Perfectly You. Attendees will leave the presentation with Atencio's 3-UP METHOD which details ways to inspire a workplace culture of innovation and openness. Nikolas Badminton, Chief Futurist will present "Facing Our Futures – to 2030 and Beyond!" on May 21. Badminton mentors leaders to build connected, curious, and creative teams that embrace futures designed to anticipate risks and strengthen strategy. Badminton's presentation will ignite curiosity, shift mindset from what is to what if, and teach the audience how to think like a futurist. Juan Bendana, Confidence Coach & Keynote Speaker will present "The Confidence Cycle: The Secret for Everyday Engagement and Motivation" on May 22. Based on his work with top CEOs, Olympians, and Fortune 100 leaders, Bendana will deliver the tools to transform moments of uncertainty into catalysts for growth, engagement, and high performance. Drawing from his ground-breaking research of over 250,000 leaders, Bendana equips attendees with actionable tools to overcome imposter syndrome, elevate confidence, re-energize teams, and embrace change with trust and authenticity. To learn more about the keynote presentations, click here. The Conference Program will offer workshops, keynote presentations, conference sessions, panel discussions, solution spotlights, case studies and pre-event training. Click here to see the agenda. To learn more about HDI's SupportWorld Live or to register for the event, click here. For sponsorship opportunities, contact Keith Gregory at Media interested in a media pass, email Meryl Franzman at Stay up to date with HDI on Facebook or LinkedIn. About HDI For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect. View source version on Contacts Media Meryl FranzmanHDI's SupportWorld Sign in to access your portfolio
