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The Verge
24-05-2025
- Health
- The Verge
Whoop is reportedly replacing defective MG trackers
Users of Whoop's fitness trackers have been reporting that their Whoop MG fitness trackers are turning unresponsive, in some cases within under an hour of setting them up. Now, the company is apparently replacing the trackers, in some cases before the users even ask, TechIssuesToday reports. Launched alongside the Whoop 5.0 earlier this month, the Whoop MG (which stands for 'Medical Grade') comes with EKG capabilities and blood pressure insights and requires a premium Whoop Life subscription that's $359 per year. Users started reporting issues with the tracker almost immediately. On May 11th, a user reported in the Whoop community forum that their MG 'stopped working overnight after working for 8 hours. No green light, no bluelight nothing. It won't now pair with the app.' Others replied to say the tracker failed even sooner for them, with one person reporting that it went inert after just half an hour of use. Some also report that their 5.0 has failed. The company appears to be trying to rectify the situation by sending out replacement units, sometimes without users even asking for one, as the Reddit user who posted the screenshot above wrote further down in the thread. The same goes for a user who posted two days ago to say they got the same notification despite having not noticed any problems with their MG. Some in that thread even write that the company replaced their MGs without ever telling them it would be doing so. It's already been a troubled launch for Whoop. Earlier this month, some users were outraged when Whoop said they would need to add another 12 months onto their memberships to avoid the upgrade fee for the Whoop 5.0. Previously, users only needed to have 6 months left on their subscription to get a Whoop 4.0. The company soon walked its new terms back, posting on Reddit that those who had at least 12 months left would be eligible for an upgrade.
Android Authority
23-05-2025
- Health
- Android Authority
WHOOP's new high-end fitness tracker is just straight-up dying all over the place
Kaitlyn Cimino / Android Authority TL;DR WHOOP introduced its 5.0 and MG trackers earlier this month. A concerning number of new WHOOP MG owners have been posting about the trackers failing within hours of first use. This very public failure follows hot on the heels of WHOOP criticism for backing down from earlier upgrade promises. Earlier this month, WHOOP introduced its latest fitness trackers, announcing the WHOOP 5.0 and WHOOP Medical Grade (MG). The company's screen-less solutions offer an alternative to wearables that demand a lot of user attention, so long as you're cool with the subscription-based model they require. While everything sounded fine initially, it didn't take too long for the first sign of trouble to creep up, as existing users started complaining about being charged to upgrade to the new hardware, despite earlier promises of getting it for free. As if that weren't trouble enough, today we're leaning about yet another dark cloud casting itself over the recent launch. Compared to the WHOOP 5.0, the WHOOP MG and its corresponding 'Life' subscription tier offer advanced health features like atrial fibrillation (AFib) detection, blood pressure insights, and a heart screener with electrocardiogram (ECG). Understandably, a lot of the company's users found that MG option particularly appealing, and signed up right away. But it took basically no time at all before reports of problems started piling up. The crew over at Tech Issues Today has been compiling some of these user complaints, and there is absolutely no shortage of them. We hear in multiple Reddit threads, like these from users Kingmasala, SalesRep44, and ivanflo, that their brand-new trackers are just straight-up dying, either right out of the gate or within the first day or so of operation. Some users, like Mountain-Lead, have shared communication they've received from WHOOP where the company says it's proactively sending our replacement hardware, suggesting awareness of a widespread issue. Frustratingly, some seem to be getting the wrong devices, receiving the base WHOOP 5.0 instead of a direct replacement for the pricier WHOOP MG. If you're experiencing issues with your WHOOP tracker, the company offers some troubleshooting steps you can attempt, but you may ultimately need to contact support for a replacement. Just keep your fingers crossed that you get the right one sent to you, we guess. Got a tip? Talk to us! Email our staff at Email our staff at news@ . You can stay anonymous or get credit for the info, it's your choice.
Engadget
23-05-2025
- Engadget
One of Whoop's new wearables has a bug so bad the company is issuing replacements
Whoop's new screen-less, fitness-focused Whoop MG wearable might have a major bug that can leave the device unusable, according to reports from Android Police and TechIssuesToday . Whoop launched the Whoop MG and Whoop 5.0 at the beginning of May, the company's first major hardware release since it launched the Whoop 4.0 in 2021. According to complaints on Whoop's community forums and X, after setting up a Whoop MG, the wearable can mysteriously became unresponsive hours later, refusing to connect to a smartphone even when it should be charged. "I wore it for about 20 hours or so, but then it suddenly disappeared from the app, no sensor lights on, nothing appearing in the app," one new Whoop MG owner shared on Reddit. On the company's forums, Whoop suggests trying things like charging the MG, reconnecting it to your phone or resetting the wearable to see if that fixes things. Whoop owners have also been directed to contact Whoop's Support team, and multiple faulty Whoop MG owners report that they're being sent replacement wearables. Engadget has contacted Whoop to get a sense for how widespread this issue is and what the company is doing to address it. We'll update this article if we hear back. Unlike other companies, Whoop doesn't expect customers to buy a fitness tracker and then pay a subscription; Whoop's subscription fee is inclusive of its hardware. With the Whoop 5.0 and Whoop MG, the company is also hoping to expand the number of metrics it tracks beyond just activity and sleep tracking to things like real-time stress monitoring and, in the case of the MG, blood pressure and ECG readings. What features you're able to access ultimately depends on both the wearable you have and the subscription you're paying for, though. To access the Whoop MG in particular, you have to pay $359 annually, which starts to feel pretty egregious when the wearable might not work. Prior to this issue, Whoop was also caught denying free hardware upgrades to existing customers after previously suggesting it would send out new wearables to anyone who'd been a member for six months or more. Whoop reversed that decision a few days later.
Android Authority
13-05-2025
- Android Authority
Google Messages missing contact photos? You're not alone
Edgar Cervantes / Android Authority TL;DR The latest Google Messages update introduced a new bug that's making contact photos disappear. The issue appears to only affect some beta users and is not widespread. Affected users are still seeing contact photos in the Contacts app, and it briefly shows when tapping a conversation, but then defaults back to the monogram. If you're running the beta version of Google Messages, you might have observed something strange. Don't worry — you're not going crazy. There appears to be a bug in the latest update that is causing contact photos to not show up in chat threads. The issue was brought up by Reddit user Typicalg123 in r/GoogleMessages. Though users can still view their contact photos in the Contacts app, it looks like the images only briefly show when you tap a conversation before defaulting back to the original monogram. From the Reddit discussion, another user, u/Jmerse, states that the bug only seems to affect contacts who use an iPhone. Again, this issue seems to only affect certain users and applies to Google Pixel and Samsung devices. The common factor appears to be the Google Messages beta. However, it isn't a widespread issue affecting everyone, just some, as Tech-Issues Today was unable to replicate the problem themselves, even while running the beta. We don't know if Google knows about this bug yet. But if this problem is affecting your device, you could try clearing the cache or even performing a full uninstall and then reinstalling Google Messages. If that doesn't work, then leaving the beta program and going back to a stable public build might fix it. Just remember to back up your messages before troubleshooting if you care about chat history. We saw a 'Delete for Everyone' feature that also recently started to roll out to beta users. This vanishing contact photo bug might be an unintended result of that feature, given the timing, or it might not be. You do have to admit that the timing is a bit of a coincidence, though, and it's not uncommon for a new bug to show itself when there's a new feature. That's just the name of the game when it comes to software development. If you're experiencing this issue, unfortunately, you'll have to try one of the fixes we mentioned above or just wait it out. Since this bug is only affecting a small subset of users and Google might not be aware of it yet, there is no telling when there will be an update to patch this. Got a tip? Talk to us! Email our staff at Email our staff at news@ . You can stay anonymous or get credit for the info, it's your choice.
