Latest news with #Telus
Global News
2 hours ago
- Business
- Global News
More Telus service outages in Alberta cause outrage amongst customers
Residents in a Glenora apartment complex are the latest victims in a series of service outages linked to Telus. Since May 25, Shelby Berezan says she's been without cable and internet services. She has informed Telus multiple times about the issue. 'Yesterday, I was told to be patient. Well, after nine days, we've been patient enough,' she said. Bezeran says not only are there issues within individual units, but some of the building's devices have been impacted, too. The elevator's emergency phone lines, as well as its buzzer to allow visitors into the building, are also out of service and operated by Telus. She raises concerns about security issues, including the possibility of someone getting stuck in the elevator. Story continues below advertisement But for her, it's the difficulty of not being able to connect with loved ones. 'I need my services. I work online. I talk to my grandkids online. I talk to friends across Canada online,' she explained. 'It feels like COVID all over again. Isolated. Sad. I even feel like I went through a bit of a withdrawal.' Each time she reported the issue, she said she was told a different reason. 'Everyone tells me something different. There's an outage. Equipment is broken. And the worst part is 'be patient',' she explained. Get breaking National news For news impacting Canada and around the world, sign up for breaking news alerts delivered directly to you when they happen. Sign up for breaking National newsletter Sign Up By providing your email address, you have read and agree to Global News' Terms and Conditions and Privacy Policy Jill Bosgoed lives next door to Berezan. She says the service outages make it harder for someone who works from home. 'I've been having to find other places to work for the last seven working days as of today,' Bosgoed said. 'I want Telus to get together, figure it out, and give me the services that I pay for.' The company has dealt with several outages in the Edmonton area within the last few months, blaming copper wire thieves who cut Telus cables. According to the telecommunications company, in 2024 it has seen a 58-per cent increase from 2023 in terms of copper thefts affecting its operations across Alberta. Story continues below advertisement In Edmonton, the company said it has seen a 238-per cent increase in thefts. In this particular case, Telus told Global News this network disruption was due to vandalism. 'The initial cause of this network disruption was irreparable damage to a fibre distribution hub in north Edmonton caused by vandalism and requiring a full re-installation,' a Telus spokesperson said in a statement. 'We know how critical connectivity is to our customers and deeply appreciate their patience and understanding, especially in instances like these, where the extent of the damage and complexity of the repair work can take an extended period of time to address,' the statement added. The company urges residents to report any suspicious activity by calling police or Crime Stoppers. Story continues below advertisement Berezan says there have been some positives that have come out of this outage. She's been able to connect more with her neighbours and form new friendships, as well as tap into old hobbies she hasn't touched in a while. 'I visit people. I go for walks. I do art. I started sewing again. I'm reading one book after another,' Berezan said. 'It's still not wonderful. It's awful not to have services,' she added. Both Berezan and Telus confirmed all services were up and running by late Tuesday morning. However, that resolution may not be enough to keep Berezan dialed in to Telus. 'I'm going to give Shaw a call,' she said. — with files from Phil Heidenreich
The Province
3 days ago
- The Province
B.C. woman in TikTok posts seeks IP address info from Telus in court
B.C. woman in TikTok posts seeks IP address info from Telus in court The Whitecaps are playing their biggest game since 1979. Shout it from the rooftops This former B.C. Lions quarterback is ready to lead Canada to Olympic flag football glory Canadian man who disappeared after going swimming in Mexico washes up dead B.C. woman in TikTok posts seeks IP address info from Telus in court First unsuccessfully sought identity of posters through TikTok but received IP addresses and now is asking B.C. Supreme Court to order Telus to reveal names of those associated with them Photo by Jason Payne / PNG Article content A woman who has been harassed on TikTok with doctored videos and photos of her to allege she was having an affair is asking the B.C. Supreme Court to order Telus to release the names and email accounts related to 34 IP addresses identified by TikTok as responsible for the online posts, according to a court petition. 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Access articles from across Canada with one account Share your thoughts and join the conversation in the comments Enjoy additional articles per month Get email updates from your favourite authors Sign In or Create an Account Email Address Continue or View more offers Article content Article content tap here to see other videos from our team. Try refreshing your browser, or B.C. woman in TikTok posts seeks IP address info from Telus in court Back to video tap here to see other videos from our team. Try refreshing your browser, or Play Video Article content In March, Gurvinder Dosanjh received a court ruling to provide user information for the TikTok accounts under what is called a Norwich order. The TikTok disclosure, however, did not provide names of the account holders but did include their IP, or internet protocol, addresses. The majority are assigned to Telus, her latest petition to the court says. Dosanjh is now seeking the identities from Telus of the holders of the IP addresses using the same Norwich order. A Norwich order is a 'type of pre-trial discovery which allows a rights holder to identify wrongdoers,' the petition states. 'They are increasingly used in the online context by plaintiffs who allege they are being anonymously defamed or defrauded and seek orders against internet service providers to disclose the identity of the perpetrator.' Canucks Report Essential reading for hockey fans who eat, sleep, Canucks, repeat. There was an error, please provide a valid email address. Sign Up By signing up you consent to receive the above newsletter from Postmedia Network Inc. Thanks for signing up! A welcome email is on its way. If you don't see it, please check your junk folder. The next issue of Canucks Report will soon be in your inbox. Please try again Article content Advertisement 3 Story continues below This advertisement has not loaded yet, but your article continues below. Article content An individual seeking a Norwich order must prove a bona fide claim against the unknown alleged wrongdoer, direct involvement in the matter under dispute, that the order is for information that can't be obtained otherwise, and that public interests in favour of disclosure outweigh privacy concerns. The seeker of the information also has to pay the information holder for reasonable expenses for providing the details, which Dosanjh has offered to do for Telus. To prove her claim is genuine, Dosanjh has to show that she was defamed, in other words that the posts would tend to lower the person's reputation in the eyes of a reasonable person, that she was the one being defamed, and that the words were published, according to the petition. Advertisement 4 Story continues below This advertisement has not loaded yet, but your article continues below. Article content It also said the TikTok videos are defamatory because they make false allegations that Dosanjh is engaging in 'sexual or romantic relations' with a former fitness trainer and she is cheating on her husband, that she is identifiable in the videos, and that they are posted to TikTok. Telus is involved in the dispute because it has enabled the TikTok account holders to post the defamatory images and comments by providing them with internet access, and it is therefore an 'innocent, but an involved, third party and not (a) mere witness.' The petition says disclosure of the creators of the TikTok videos 'will facilitate rectification of the wrong' by allowing Dosanjh to take action against the authors, including by launching lawsuits against them. Advertisement 5 Story continues below This advertisement has not loaded yet, but your article continues below. Article content Telus has its own user privacy policies that allow disclosure of personal information in compliance with a court order, it said. Dosanjh said the person behind one of the TikTok account, for instance, posted several videos between Jan. 21 and Feb. 17 on TikTok that contained captions alleging she was cheating on her husband with a personal trainer she had hired for six months in 2022. There were several other similar posts, some with doctored photos, placing an image of her face on someone else's body. She doesn't know the identity of the posters and denies all their allegations. Messages left with Dosanjh's lawyer and Telus were not immediately returned. Read More Woman asks B.C. court to reveal names of TikTok posters who alleged she was having affair with trainer Court awards $118,000 to Lions Bay couple after neighbours defamed them in chat group Article content Share this article in your social network Latest National Stories
CTV News
6 days ago
- Business
- CTV News
Ethics complaint lodged against Manitoba politician over stock sold in wake of CTV article
An ethics complaint has been made against Mike Moroz, Minister of Innovation and New Technology, regarding Telus shares he sold earlier this month. Moroz said that the accusations are baseless. (Glenn Pismenny/CTV News Winnipeg) An ethics complaint has been made against Mike Moroz, Minister of Innovation and New Technology, related to stock he sold in the wake of a CTV News report about a man who died during a Telus outage. Konrad Narth, MLA for La Vérendrye, alleged on Tuesday that Moroz used 'insider information available to him as a minister of the crown to sell personal shares in a corporation before a report that reflects negatively on that corporation was made public.' From March 22 to 24, a Telus outage prevented calls to 911 from going through. On March 23, Dean Switzer, 55, suffered a heart attack in his home outside Fisher Branch, Man.; however, his family and friends were unable to connect to 911 due to the outage. He died later that night. Two months later, on May 16, Telus filed a three-page final report following an investigation on the outage. Moroz stated during question period on Tuesday that he sold his shares in Telus on May 8, but added that the information was already public knowledge. 'On April 8, CTV published their story. This is important, because the outage and Telus' responsibility was public information,' he said. 'The next day, my office wrote a letter to Telus expressing outrage over the situation at the way it was handled and urging them to work with the CRTC, which regulates them, and all other levels of government, to provide the answers and assurance that this would not happen again.' The minister explained he sold his shares in Telus as he wanted to go 'above and beyond the recommendations,' adding that he lost money on the transaction. 'The accusations are baseless,' Moroz said during question period. 'I acted based on publicly available information and media reporting. If the opposition had done their research properly, they also would've made this determination.' During Tuesday's question period, Opposition Leader Obby Khan said there seems to be a 'direct conflict of interest and violation,' adding that Moroz was privy to insider information regarding a 'damaging' Telus report. 'The questions Manitobans have is something looks fishy here, something looks wrong,' Khan said. 'We ask questions, Manitobans deserve answers.'
Yahoo
7 days ago
- Business
- Yahoo
Telus to inject $51bn into Canadian network infrastructure by 2029
Telus is planning to invest more than C$70bn ($51bn) in Canada to expand and enhance its network infrastructure and operations. As part of the investment strategy running through to 2029, Telus will focus on several key areas including launching two new AI data centres and increasing wireless coverage and capacity, particularly in rural regions, and lower GHGemissions with environmental-friendly technologies. The two sovereign AI factories will also be established in Kamloops and Rimouski. These facilities are designed to provide Canadian researchers and businesses access to advanced technologies, ensuring that all data and computational outputs remain within Canada. Telus president and CEO Darren Entwistle said: "The C$70bn investment we are making across Canada transcends traditional connectivity; it is powering advanced digital services, fuelling innovation across all sectors of the economy and propelling our productivity as a nation. 'Moreover, this investment is a cornerstone of Canada's competitiveness on the global stage, driving critical transformational change and advancing our leadership in Canadian AI sovereignty, innovation and development. 'Crucially, Telus' capital investments empower a more resilient and inclusive society, enabling us to remediate the environmental state of our planet through technology virtualization and bridge socio-economic and geographic divides, particularly in rural and Indigenous communities.' By 2026, the company also aims to expand its broadband networks to 20 more Indigenous lands and 53 additional rural communities. This builds upon the 637 Indigenous lands and 530 rural communities already connected to Telus' networks. Telus said the investment aligns with its capital expenditure plans for 2025. The company had previously projected annual capital spending of approximately C$2.5bn, excluding real estate investments. In 2024, Telus completed a data management modernisation initiative in partnership with Google Cloud and Onix. This collaboration transitioned the company from fragmented, on-premise systems to a unified cloud-based platform, improving data accessibility and enabling future AI developments. "Telus to inject $51bn into Canadian network infrastructure by 2029" was originally created and published by Verdict, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Time of India
7 days ago
- Business
- Time of India
Telus to invest over $50 billion in Canada over next five years
Telus is investing more than C$70 billion ($50.88 billion) in Canada over the next five years to expand its network infrastructure in the country, the telecom company said on Tuesday. The investment will go towards launching two new artificial intelligence data centers as well as help increase Telus' wireless coverage and capacity across more regions, particularly the rural areas, the company said. Telus' big investment comes at a time when the Canadian economy is showing signs of a slowdown due to U.S. President Donald Trump's tariffs on the country. "As the country navigates a challenging economic environment and seeks to attract more investment to stimulate growth, this commitment to Canada's future will help fuel homegrown innovation," Telus said in a statement. Canada sends the U.S. about 75% of its exports, including steel, aluminum and autos, which have been hit by the hefty U.S. duties. The tariffs have prompted Canadian companies to review their ties to U.S. markets and boost local operations, while some firms are also setting up sales channels and offices in other countries. Telus said the investment is consistent with its capital expenditure plans for 2025. The company in February projected about C$2.5 billion in annual capital spending, excluding real estate. Demand for Telus' bundled wireless packages and broadband networks has been strong. The company reported total mobile and fixed customer growth of 218,000 in the first quarter of 2025.
