Latest news with #TemenosCommunityForum
Finextra
12 hours ago
- Business
- Finextra
One Year On: Technology Investment Still Growing
Taking time out from a busy event at the Temenos Community Forum 2025, Jean-Pierre Brulard, CEO, Temenos, shared his first impressions after a year in the role. Discussing the unique benefits of a community forum in a fast-evolving technology landscape, Brulard also made it clear that, despite macroeconomic pressures, investment in banking technology is only getting stronger.
Finextra
23-05-2025
- Finextra
Temenos Community Forum opens the floor to AI governance
Setting the tone for the second day of Temenos Community Forum, Dr Jonnie Penn, associate teaching professor of AI ethics and society, University of Cambridge delivered a speech on both the growth of AI and the task of governing its ethical standards. 0 This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. Beginning with a historical overview of AI's inception and perception, Penn briefly explained the impact of Oxford professor Nick Bostrom's book Superintelligence and the level of fear that followed it. Penn, in a bid to give more context behind what AI seeks to do from an optimistic standpoint, showed the trajectory it took from the humble origins of computerised gaming tests to the gradual development of intelligent models and robotics. At this point, Penn broke down the ways in which AI can currently be defined by its maturity and strength, and how these can be harnessed by a structured level of regulation and governance. For example, AI excels at lower-risk tasks such as recognising a song from audio or medically diagnosing a picture of a mole, but is currently flawed when it comes to social judgement. Penn shared a diagram that defined how, at this stage of AI, we can future proof according to levels of risk. From low risk to high risk and correspondingly, charting the fraught points of action between AI perception and AI judgement. Continuing to describe the varying approaches and emotions surrounding AI, he made parallels to news articles from 15 years ago, citing fear over social media, and listed the way that advertising will move dramatically alongside AI development. Crucially, Penn remained positive about our choices against the darker sides of AI: "If you think about social media, that set of affordances was used for good and for bad, and we are still human on the other side, right? And AI will be the same. One way you can think about how you participate in this moment [...] is to think of AI as a sociotechnical craft and not purely a technical craft. What's the difference? Well, you might think about where AI happens, and it would be natural to assume it's in the IT department, it's in the computer science department. It's them over there. [...] It's also the legal department, it's also in HR and not just in it's use but in the professional skills across an organisation - all of them are relevant." The future of banking Isabelle Guise, chief marketing officer, Temenos also took to the stage to define the key banking trends of 2025 based on a recent survey of 400+ global banking leaders. This research further highlighted the need for more worldwide guidance and support around governance and AI deployment ethics, showing a continued concern around how to balance innovation and risk and to remain reliable and trustworthy. While this remains the case, it also showed that banks are working harder to improve customer experience abilities and drive innovations around securities as a result of remaining concerns. Interestingly, while the research displayed an investment in technology, it highlighted a divide within AI readiness and AI governance. In fact, split almost equally, 46% had not adopted AI and 43% were at some stage within the process. While 42% of those currently deploying AI admitted not having a dedicated governance team, 90% still said that they want AI to merely augment human processes not replace them. According to Guise, this suggests a lack of understanding, rather than a lack of willingness to govern: "This confirms that GenAI is still at an early stage with no clear implementation process based on industry standards and that's why we see the opportunity for this community to share best practices about it, so that we can be ahead of the curve." Continuing in this vein to involve the community gathered at this year's forum, she used the research as a starting point which the community can grow stronger from and echoed Dr Jonnie Penn's sentiments that the industry is moving in a positive direction. Autonomous banking and TCF 2026 Guise was then followed by two sessions focussed on the benefits and updates within autonomous banking and balancing the human-in-the-loop element before the two days were concluded, once again, by Temenos CEO, Jean-Pierre Brulard. Recapping on the successes of the forum, Brulard thanked those in attendance before revealing the location and date of TCF 2026: May 5th - 7th in Copenhagen, Denmark.
Yahoo
22-05-2025
- Business
- Yahoo
Temenos survey reveals banks doubling down on technology modernization to drive customer experience
Despite economic and geopolitical uncertainty banks are investing in technology with clear focus on customer experience, protection and innovation MADRID, Spain, May 22, 2025 (GLOBE NEWSWIRE) -- At the Temenos Community Forum '25 in Madrid, Temenos, a global leader in banking technology, shared insights from a global study by Hanover Research of 424 business and technology leaders in financial services that underscores a bold shift in banking priorities. The research shows financial institutions are accelerating investments in technology, and placing customer experience, innovation, and operational efficiency at the top of their strategic agendas. Investing in technology to improve customer experience emerged as the top strategic priority for 46% of banks worldwide, followed closely by the launch of new products and services (35%), and the pursuit of greater operational efficiency (34%). In the face of rapid geopolitical changes, banks need to modernize to be able to predict, understand and adapt rapidly to market changes; capabilities their legacy systems are not equipped to deliver. To meet these demands, (77%) of financial institutions are investing in data analytics and AI-driven insights and 68% in cloud-based core banking systems, all while maintaining a strong focus on protecting both themselves and their customers as a priority. Amid the turbulence of inflation, tariffs and trade tensions, most banks anticipate they will increase investment in technology to better protect customers (84%) and technology to enhance operational efficiency (81%). In addition, three quarters of banks plan to increase their investments to improve systems integration (75%) and data analytics (73%). Most professionals (81%) agree that if banks do not implement artificial intelligence they will fall behind competitors. While only 11% of banks have fully implemented generative AI today, 43% are in the process, indicating more than half are moving forward with real deployment. Notably, 60% of banking professionals view AI as a tool to augment, not replace the human workforce. In her plenary keynote at TCF, Isabelle Guis, Chief Marketing Officer, Temenos, said: 'The message is clear: while banks continue to invest in modernization, they're doing so with a close eye on evolving market dynamics. Financial institutions understand that staying competitive means being ready to adapt and there's a growing recognition that failing to embrace AI soon could leave them behind.' The study results pertaining to AI and Gen AI were discussed on a recent webinar with Jerry Silva, Program Vice President, IDC, Maya Mikhailov, Founder and Chief Executive Officer, Savvi AI and Isabelle Guis, Chief Marketing Officer at Temenos (link). About the research Conducted by Hanover Research in April 2025, the survey captured insights from 424 senior banking executives across retail, commercial, credit union, and wealth management sectors. All respondents held director-level or higher roles in IT or business functions overseeing products, services, or strategy. The survey had a global reach, with participants from North America (47%), Europe (24%), the Middle East & Africa (17%), Latin America (6%), and Australia/New Zealand (6%). CONTACT: Scott Rowe Temenos + 44 (0) 20 7423 3857
Yahoo
20-05-2025
- Business
- Yahoo
Temenos launches Gen AI Copilot for banks to deliver better products faster
New Temenos Product Manager Copilot unlocks the full innovation potential of Temenos' core banking solutions MADRID, Spain, May 20, 2025 (GLOBE NEWSWIRE) -- At the Temenos Community Forum '25 in Madrid, Temenos (SIX: TEMN), a global leader in banking technology, today launched the Temenos Product Manager Copilot, empowering banks to design, launch, test and optimize financial products faster using Generative AI. Temenos Product Manager Copilot is a Gen AI assistant that integrates Microsoft Azure OpenAI Service and is embedded within the Temenos Retail core banking solution. It provides a simple, conversational way for product, IT and Customer Service managers to explore the full breadth of Temenos' core banking functionality and data insights, helping banks design and launch retail products faster, easier, and make them more relevant to their customers. Temenos Product Manager Copilot is offered as part of Temenos retail accounts advanced and enterprise product offerings. Temenos core banking solutions are trusted by over 950 banks worldwide, from large multinational institutions to smaller regional banks. Temenos core banking offers extensive out-of-the-box functionality and a comprehensive suite of pre-configured products. With Temenos Product Manager Copilot, product managers can leverage either the built-in user agents or interact through familiar channels like Microsoft Teams for building, testing and launching new products. This Gen AI tool also allows them to quickly gain business insights without having to write complicated queries from their core banking data and drive strategic decisions. Integrating Azure OpenAI Service enables Temenos Product Manager Copilot to surface insights from the bank's core data, documentation and regulatory landscape. The solution is flexible by design to allow easy integrations with new AI agents based on bank-specific data sources, as well as existing AI agents already in use. In addition, Azure OpenAI Service provides enterprise-class availability, scaling, security and confidentiality for customer data. According to a recent study for Temenos, three quarters (75%) of banks are exploring Gen AI deployment with 36% having already deployed or in the process of deploying it. Additionally, 73% believe that agentic AI will be transformative for the banking industry. Barb Morgan, Chief Product and Technology Officer, Temenos, commented: 'Temenos Product Manager Copilot unlocks the full innovation potential of Temenos core banking using Generative AI to help banks deliver better products faster to their customers. We are excited to bring this game-changing technology to financial institutions globally. In an era where fintechs and neobanks can launch new offerings within weeks, it is critical for banks to accelerate innovation or risk losing relevance in an increasingly competitive landscape.' Temenos has a strong customer-focused approach and developed Temenos Product Manager Copilot in collaboration with its Design Partner clients, including Banque Internationale à Luxembourg. Christine Huberty, Deputy CIO, Banque Internationale à Luxembourg, said: "We're excited about the new capabilities of Temenos Product Manager Copilot. The conversational interface will make it easier to access core banking functionality and data, helping bank staff work more efficiently and launch products faster to market. We value our ongoing collaboration with Temenos and the opportunity to contribute to this innovation." Clare Barclay, Corporate Vice President, Enterprise, Industry and Software Development Partners, Microsoft, added: 'Azure OpenAI integration enables trusted, enterprise-grade AI experiences across industries. Through our collaboration with Temenos, banks can now harness the power of generative AI to accelerate product innovation, enhance customer engagement, and operate with greater agility and intelligence.' General Availability for Temenos Product Manager Copilot is scheduled for Q4 2025. Financial institutions can register interest for early access via the Temenos Contact Us page. CONTACT: Scott Rowe Temenos + 44 (0) 20 7423 3857 in to access your portfolio
