3 days ago
Robert Rouleau has been promoted General Manager at The Newbury Boston
The Newbury Boston, a luxury property managed by Highgate, announces the promotion of Robert Rouleau to General Manager of the iconic Back Bay hotel. Rouleau steps into the new role with a strong foundation, having most recently served as Hotel Manager since 2023.
In his elevated position, Rouleau will oversee all aspects of operations, strategy, and guest experience for the AAA Five-Diamond hotel. The Newbury Boston features 286 refined guest rooms and suites, The Street Bar, and Contessa—the celebrated rooftop restaurant designed by Major Food Group. As General Manager, Rouleau will drive innovation across service touchpoints, deepen the hotel's presence in the community, and lead a passionate team in delivering excellence for both local and international guests.
Rouleau joined The Newbury Boston in 2021 as Director of Food & Beverage, bringing more than two decades of hospitality experience to the property. He was then appointed Hotel Manager in 2023. Previously, Rouleau held a range of senior leadership positions at The Beverly Hills Hotel & Bungalows, where he was instrumental in leading the food and beverage division, managing a team of 250, and overseeing multiple dining venues, banquet operations, and in-room dining. Prior to this, Rouleau held several other positions at The Beverly Hills Hotel, including Assistant Director of Food & Beverage, Catering Sales; Director of Restaurants; Assistant Director of Food and Beverage, F&B Operations; Director of The Cabana Café and Pool; Bar Nineteen12 Department Head; and Beverage Manager.
A native of Massachusetts, Rouleau began his hospitality journey behind the bar before moving into management roles at The Westin Gaslamp Quarter in San Diego and Indigo Grill, a concept by renowned chef Deborah Scott. He holds a Bachelor's degree in Communication from Westfield State University.
As The Newbury Boston continues to set the standard for luxury in the city, Rouleau's leadership marks a new chapter of refinement, service, and thoughtful innovation at one of Boston's most storied addresses.
