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Medical marijuana business owner reacts to software glitch

OKLAHOMA CITY (KFOR) — Thousands of medical marijuana business owners were likely in full-blown panic mode Wednesday morning after a glitch in a system that the Oklahoma Medical Marijuana Authority (OMMA) uses. Many woke up to find out their business licenses had been suddenly canceled. The state blames all of it on a software glitch, and this is not the first time the program has caused problems for state agencies. Software glitch cancels thousands of Medical Marijuana business licenses OMMA says In the few years that this company has been operating in Oklahoma, there have been multiple problems. The latest issue came on Wednesday morning, likely causing medical marijuana business owners' hearts to drop. 'They basically told us that our licenses were expired,' said Todd Curtis, Owner of Old McDoobie's Pharm Too. 'We couldn't operate anymore.' OMMA sent out a message after an apparent glitch suddenly canceled thousands of commercial Medical Marijuana licenses overnight. 'It's very nerve-racking,' Curtis said. 'I mean, you're sitting on a lot of product and a lot of money. The OMMA sends out a letter that says, 'We've basically wrecked your life and everybody else around you.'' OMMA said this was due to a glitch in the system they use for licensing. From what we understand so far, a glitch in the licensing system canceled thousands of commercial licenses overnight. We're actively working with the third-party vendor to figure out what led to this and the inconvenience it put on thousands of businesses. Businesses that received this cancelation notice can continue to operate and should report the issue via our contact form at Within the next fiscal year, we'll be launching a new licensing software platform. OMMA The third-party vendor is Thentia, which the OMMA proudly promotes on its website as 'a better way to license.' The licensing software platform arrived in Oklahoma just a few years ago, but there have been several problems with state agencies since then, including outages, trouble reading payments, and issues tracking certain education credits, according to a 2023 report by Oklahoma Watch. News 4 reached out to Thentia's Oklahoma City office, but have not heard back. In the meantime, OMMA says every business that received the cancellation notice should report it to them, adding they can continue to operate, but Curtis says he's still worried. 'I don't think we've even gotten anything back that says, you know, we're not expired,' Curtis said. 'So, it's still nerve-wracking.' OMMA says it will move away from Thentia as its licensing software within the next fiscal year. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.