13-05-2025
Man posts pics of 'unbearable experience' on Air India Express flight after AC failure
A Gurugram-based man travelling from Delhi to Bhubaneswar on an Air India Express flight raised serious concerns online after the aircraft's air conditioning allegedly failed mid-air. Photos shared from the flight showed visibly distressed passengers coping with extreme a now-viral post on LinkedIn, Tusharkant Rout shared his ordeal on flight IX-1128 from Delhi to Bhubaneswar. He alleged that the air conditioning system on board was non-functional for almost two hours, which made the cabin conditions extremely the situation as 'critical', Rout said the flight took off at 3:55pm and passengers struggled to manage the heat. 'The AC is not working, and passengers are facing unbearably hot conditions while flying. One of the passengers' health became very serious,' he wrote.
He also said that several passengers raised complaints during the flight and urged the airline to treat the incident as a priority. 'Please take this matter seriously so that such situations don't happen again in the future,' he added, sharing images of passengers sweating and visibly a look at the post here:Air India Express reacted to the post with an apology. The airline explained that the AC may feel less effective during boarding and taxiing due to operational constraints such as open doors and limited power supply. However, it insisted that the system becomes fully functional after sorry for the delay and any discomfort you experienced. We appreciate your feedback and remain committed to improving our services,' the airline said in its LinkedIn users flooded Rout's post to express their concerns. They called for better safety and service checks before flights depart. 'Was the inspection not done before take-off, or was the checklist filled randomly?' a user asked. Another user shared a personal experience, saying, 'My recent flight was terrible. Passengers behind me were creating a nuisance, and when I complained, the staff ignored it. Even the food I pre-booked was served cold.''This has happened to me too on a recent flight from Kolkata to Port Blair. If these issues persist, they risk losing loyal customers,' one of the users said. This article will be updated if Tusharkant Rout adds any updates to his viral Watch
