Latest news with #U.A.E.
New York Times
05-05-2025
- Politics
- New York Times
U.N. Court Drops Sudan's Genocide Case Against U.A.E.
The United Nations' top court on Monday dismissed a case accusing the United Arab Emirates of fueling genocide in Sudan by supporting paramilitary forces in the country's ongoing civil war. The court said it 'manifestly lacks jurisdiction.' The International Court of Justice did not rule on the allegations made by the Sudanese government, but by a 14-2 vote, it declined to issue the provisional emergency measures against the U.A.E. that Sudan had requested. By a 9-7 vote, it officially removed the case from its docket, according to a summary of its decision. Both Sudan and the Emirates are signatories to the 1948 Genocide Convention, but the U.A.E., when it signed the treaty in 2005, opted out of a key clause that allows countries to sue each other at the International Court of Justice, based in The Hague. In March, Sudan asked the court to take up its case, alleging the Emirates had violated the Genocide Convention by arming and funding the Rapid Support Forces, a powerful paramilitary group that is fighting the Sudanese military. At the initial hearing last month, Sudan urged the court to impose several preliminary orders requiring the U.A.E. to halt actions that could amount to genocide against the Masalit people in the western Darfur region, and to end any further assistance to the R.S.F. The Emirati government rejected the claims, saying Sudan had failed to present credible evidence and arguing that the court lacked jurisdiction. 'Quite simply, today's decision represents a resounding rejection of the Sudanese Armed Forces' attempt to instrumentalize the Court for its campaign of misinformation and to distract from its own responsibility,' Reem Ketait, a senior official at the Emirati foreign ministry, said in a statement sent to The New York Times after the court's decision. The international court said in its summary that it was 'precluded by its statute from taking any position on the merits of the claims made by Sudan' but that it was 'deeply concerned about the unfolding human tragedy in Sudan.' Khalid Ali Aleisir, Sudan's minister of information and the official government spokesman, did not respond to a request for comment. The Rapid Support Forces grew in part out of the notorious Janjaweed militias, which in the 2000s helped Sudan brutally suppress a rebellion in Darfur. That conflict prompted a different world tribunal, the International Criminal Court, to indict the longtime dictator, Omar Hassan al-Bashir, on charges of genocide and crimes against humanity in 2009. The military overthrew him a decade later, but he has not been turned over for prosecution. The current war in Sudan began in April 2023, when the R.S.F. began clashing with Sudan's military. Since then, the conflict has led to widespread hunger and famine, displaced nearly 13 million people and caused tens of thousands of deaths. Both sides have been accused of committing war crimes and gross violations of human rights. The paramilitary group, led by Lt. Gen. Mohamed Hamdan, and its allies, have been accused of committing ethnic cleansing and acts of genocide against the non-Arab Masalit ethnic group. The army, led by Gen. Abdel Fattah al-Burhan, has been accused of using chemical weapons and indiscriminately targeting civilians. As the war raged, it drew in regional and foreign actors. The U.A.E. in particular has run an elaborate covert operation to back the R.S.F., supplying powerful weapons and drones, treating injured fighters and airlifting the most serious cases to one of its military hospitals, according to a dozen current and former officials from the United States, Europe and several African countries. The U.A.E. last September rejected reporting by The Times that it was using relief operations by the Emirates Red Crescent at a base in Amdjarass, Chad, near Sudan, as cover for smuggling weapons to the Sudanese paramilitary and operating drone flights to guide the fighters. Last week, Emirati state media reported that authorities had foiled an attempt by Sudanese military officials to smuggle weapons to the Sudanese army through an airport in the Emirates. The conflict has intensified in recent weeks and months, with the military consolidating its grip on the capital, Khartoum, and recapturing the city's main international airport. The paramilitary forces have solidified their control over Darfur. Last week, the group killed more than 100 civilians in an attack on the southern city of Nahud and looted markets and pharmacies, a doctors' group said. The R.S.F. also targeted the airport and several other civilian facilities in the eastern city of Port Sudan over the weekend, according to the army.
Zawya
25-03-2025
- Politics
- Zawya
Uganda: President Museveni hosts United Arab Emirates (UAE) Minister of State for Foreign Affairs
President Yoweri Kaguta Museveni has today Monday the 24 th of March 2025, hosted the Minister of State for Foreign Affairs of the United Arab Emirates (UAE), H.E Sheikh Shakhboot Nahyan Al Nahyan and his delegation at State House Entebbe. President Museveni and his guests discussed matters of mutual interest between Uganda and the UAE as well as regional and international issues. Members of the delegation included among others the Ambassador of the U.A.E. to Uganda H.E. Abdalla Hassan Obaid Alshamsi. Ugandan government officials present in the meeting included the Minister of State for Foreign Affairs Hon. Okello Oryem, and the Attorney General Hon. Kiryowa Kiwanuka. The Permanent Secretary Ministry of Foreign Affairs Mr. Vincent Bagiire was also in attendance. Distributed by APO Group on behalf of The Republic of Uganda - Ministry of Foreign Affairs.
Mid East Info
17-02-2025
- Business
- Mid East Info
ZIWO launches innovative AI solution in Saudi Arabia - Middle East Business News and Information
ZIWO AI to shape the future of customer experience throughout the MENA region Riyadh, KSA—February 2025: ZIWO, a leader in the SaaS industry, has officially announced the launch of its most recent solution, ZIWO AI, during its attendance at the recent LEAP 2025 event in Riyadh, Saudi Arabia. The SaaS industry rapidly integrates numerous AI solutions to help users and end customers. That's why ZIWO decided to revolutionise the AI scene and create its trending intelligent features. Based on market research , investments in AI are expected to be 10X by 2031. Considering the UAE market in particular, artificial intelligence is projected to grow at a CAGR of 43.9% between 2024 and 2030 ; this comes from the U.A.E.'s national strategy that encourages many fields in AI, including generative AI, enterprise AI, robotics, and AI as a utility. This drives ZIWO to take serious steps to ensure its position in this market. One of the trending tech topics, in which ZIWO has a distinctive vision, is AI-driven customer service enhancements, which it delivers with the latest launch of brand-new voice intelligence features. ' Now, companies can use AI to determine how customers feel (frustrated, happy, confused) and guide the agents to the perfect resolution, with the help of our advanced Sentiment Analysis,' said Renaud de Gonfreville, the CEO and co-founder. It is worth mentioning that ZIWO AI is powering businesses with actionable insights based on analysis of English and Arabic dialects; that seamlessly integrate into operational workflows, achieving higher efficiency and performance. 'After a deep analysis of the market and full comprehension of our client's needs, we've found the perfect value: a tool that can comprehend and interact with all Arabic dialects,' added Renaud, speaking of ZIWO AI. ZIWO believes that delivering customised customer experiences starts with using tools tailored to the business. Thus, the platform can adapt to all the industry expressions and jargon to facilitate employee usage. As AI has also made its way to the security ecosystem in the cloud landscape, ZIWO has to make its move. 'To deliver unmatched security and compliance, we hosted ZIWO's secure infrastructure inside the country to meet the highest data protection standards,' stated Eric Ouisse, Co-Founder and Product & Expansion Strategy. ZIWO's team has set expectations exceeding market insights due to this launch—a 67% increase in response speed, a 60% increase in resolution speed, and a 50% increase in politeness and empathy. As a proprietary In-House AI technology, it's crucial to mention that ZIWO AI is built by an internal team of experts in the MENA for the MENA region. It is crafted on demand, hosted locally, and fully customisable to boost performance & ROI. To ensure the highest level of service is delivered, ZIWO continues to seek what is best suited for the businesses and their customers. Now, with Ziwo, simply talk to your clients wherever they are! About ZIWO: ZIWO is the leading cloud contact center solution in the MENA. Integrating a cloud API-based platform with CRM applications and ready-made plugins results in comprehensive, crystal-clear voice quality and 24/7 support software. Our solution supports GCC and MENA regions, brands like Top UAE and KSA clients, and more to deliver an exceptional customer experience.
Zawya
17-02-2025
- Business
- Zawya
ZIWO launches innovative AI solution in Saudi Arabia
Riyadh, KSA — ZIWO, a leader in the SaaS industry, has officially announced the launch of its most recent solution, ZIWO AI, during its attendance at the recent LEAP 2025 event in Riyadh, Saudi Arabia. The SaaS industry rapidly integrates numerous AI solutions to help users and end customers. That's why ZIWO decided to revolutionise the AI scene and create its trending intelligent features. Based on market research, investments in AI are expected to be 10X by 2031. Considering the UAE market in particular, artificial intelligence is projected to grow at a CAGR of 43.9% between 2024 and 2030; this comes from the U.A.E.'s national strategy that encourages many fields in AI, including generative AI, enterprise AI, robotics, and AI as a utility. This drives ZIWO to take serious steps to ensure its position in this market. One of the trending tech topics, in which ZIWO has a distinctive vision, is AI-driven customer service enhancements, which it delivers with the latest launch of brand-new voice intelligence features. ' Now, companies can use AI to determine how customers feel (frustrated, happy, confused) and guide the agents to the perfect resolution, with the help of our advanced Sentiment Analysis,' said Renaud de Gonfreville, the CEO and co-founder. It is worth mentioning that ZIWO AI is powering businesses with actionable insights based on analysis of English and Arabic dialects; that seamlessly integrate into operational workflows, achieving higher efficiency and performance. ' After a deep analysis of the market and full comprehension of our client's needs, we've found the perfect value: a tool that can comprehend and interact with all Arabic dialects, ' added Renaud, speaking of ZIWO AI. ZIWO believes that delivering customised customer experiences starts with using tools tailored to the business. Thus, the platform can adapt to all the industry expressions and jargon to facilitate employee usage. As AI has also made its way to the security ecosystem in the cloud landscape, ZIWO has to make its move. ' To deliver unmatched security and compliance, we hosted ZIWO's secure infrastructure inside the country to meet the highest data protection standards, ' stated Eric Ouisse, Co-Founder and Product & Expansion Strategy. ZIWO's team has set expectations exceeding market insights due to this launch—a 67% increase in response speed, a 60% increase in resolution speed, and a 50% increase in politeness and empathy. As a proprietary In-House AI technology, it's crucial to mention that ZIWO AI is built by an internal team of experts in the MENA for the MENA region. It is crafted on demand, hosted locally, and fully customisable to boost performance & ROI. To ensure the highest level of service is delivered, ZIWO continues to seek what is best suited for the businesses and their customers. Now, with Ziwo, simply talk to your clients wherever they are! -Ends- About ZIWO ZIWO is the leading cloud contact center solution in the MENA. Integrating a cloud API-based platform with CRM applications and ready-made plugins results in comprehensive, crystal-clear voice quality and 24/7 support software. Our solution supports GCC and MENA regions, brands like Top UAE and KSA clients, and more to deliver an exceptional customer experience. For more information about ZIWO, visit Media contact: Axel Freret Senior Marketing Manager ZIWO
