Latest news with #U.S.RetailBankingSatisfactionStudy
Business Wire
4 days ago
- Business
- Business Wire
Fifth Third Bank, National Association, Names Scott Daigle as North Florida President, Cary Putrino as Region Chairman
TAMPA, Fla.--(BUSINESS WIRE)--Fifth Third Bank, National Association, (Nasdaq: FITB) has announced Scott Daigle as North Florida region president. Daigle succeeds Cary Putrino, who has transitioned into a new role as region chairman in North Florida. Putrino will focus on business development, special projects and brand ambassadorship. 'Cary has exemplified what strong regional leadership looks like—building trusted relationships, fostering deep community engagement and consistently prioritizing client success,' said Tom Partridge, group regional president. 'As he transitions to new responsibilities, Cary has been instrumental in helping identify Scott as a strong leader who will elevate our impact across North Florida.' As North Florida region president, Daigle oversees the strategic direction and growth of Fifth Third's commercial banking, wealth and asset management and commercial payments businesses across key markets including Tampa Bay, Sarasota, Orlando, North Central Florida and Jacksonville. 'I am honored to step into this role and collaborate with our talented team to continue advancing our growth strategy and delivering exceptional service to our clients. Together, we will remain focused on supporting the financial goals of our customers and making a meaningful impact in the North Florida region,' said Daigle. With 30 years of banking and commercial lending experience, Daigle has held various leadership positions and has extensive experience in advising companies with expansion, acquisitions and general working capital needs. Prior to joining Fifth Third, he served as the North Florida commercial market president at TD Bank. Daigle holds a bachelor's degree in economics from Radford University and serves on the executive board of the Tampa Bay Chamber and the board of Habitat for Humanity Tampa Bay Gulfside. 'Scott brings a wealth of experience in leading high-performing teams and serving clients with excellence,' said Partridge. 'His leadership, insight and energy will be instrumental to accelerate our growth across the region.' Fifth Third has 97 full-service banking centers and nearly 700 employees across North Florida. In March of this year, J.D. Power named Fifth Third Bank No. 1 for Retail Banking Customer Satisfaction in Florida for the second year in a row as part of its 2025 U.S. Retail Banking Satisfaction Study SM. The Study also noted that customers rated Fifth Third No. 1 for account offerings and value. About Fifth Third Fifth Third is a bank that's as long on innovation as it is on history. Since 1858, we've been helping individuals, families, businesses and communities grow through smart financial services that improve lives. Our list of firsts is extensive, and it's one that continues to expand as we explore the intersection of tech-driven innovation, dedicated people and focused community impact. Fifth Third is one of the few U.S.-based banks to have been named among Ethisphere's World's Most Ethical Companies ® for several years. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation's highest performing regional bank, but to be the bank people most value and trust. Fifth Third Bank, National Association is a federally chartered institution. Fifth Third Bancorp is the indirect parent company of Fifth Third Bank and its common stock is traded on the NASDAQ ® Global Select Market under the symbol "FITB." Investor information and press releases can be viewed at Deposit and credit products provided by Fifth Third Bank, National Association. Member FDIC.
Yahoo
28-03-2025
- Business
- Yahoo
4 Signs Your Bank Doesn't Value You Enough — And What To Do About It
A strong relationship with your bank is essential for effective financial management. However, certain indicators may suggest that your financial institution isn't prioritizing your needs. Read Next: Find Out: Here are five signs that your bank may not value you enough and steps you can take to address these issues. Trust and transparency are essential in any banking relationship. If your bank frequently introduces unexpected fees, delays access to your funds, or communicates policy changes poorly, it's not prioritizing your experience with them. According to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, unexpected fees have been the number one obstacle to retail bank customer satisfaction in recent years. However, the 2025 report shares that the percentage of customers who report that their bank's transparency about fees was up four percentage points from a year ago. What to do:If you feel your bank lacks transparency about fees, review your statements regularly for hidden fees and clarify any unexpected charges immediately. Prioritize banks known for clear communication and transparent fee structures. If trust remains an issue, switch to institutions with stronger reputations for customer fairness. Having easy access to your money matters. If your bank doesn't have enough convenient branch locations, ATMs or solid online banking options, managing your money becomes more difficult than it needs to be. Recent data from the American Customer Satisfaction Index indicates that regional and community banks have higher customer satisfaction scores (83 out of 100) compared to national banks (79 out of 100), suggesting that smaller banks may offer better accessibility and personalized services. What to do: Evaluate your bank's accessibility features. If they don't meet your needs, consider switching to a bank that offers more convenient access, such as a community bank or a digital bank with robust online services. For You: Great customer service is fundamental to feeling valued by your bank. The recent J.D. Power report found that 'In total, 85% of customers who experienced a problem had that problem resolved, driving a 246-point improvement in overall satisfaction scores.' This year's report from J.D. Power highlights that customer service plays a key role in overall member satisfaction. What to do: If your bank's customer service consistently leaves you frustrated, document your experiences and escalate them formally. If no improvements are made, it's time to explore alternatives like community banks, credit unions and digital banks, which often score highly in customer satisfaction due to their more personalized, responsive support. In today's digital age, banks should offer modern features like mobile banking apps, online bill pay, and real-time transaction alerts. A 2025 study by the University of Waterloo analyzing mobile banking app reviews found that 'user-friendly designs, stable app updates and better customer service' significantly improve customer satisfaction. What to do: Assess the digital services your bank provides. If they lack essential features or have outdated technology, consider switching to a bank that invests in modern digital solutions to enhance customer experience. You deserve a banking partner that respects you, your money, and your time. By recognizing these warning signs and taking proactive steps, you'll find a bank that genuinely values your business. More From GOBankingRates 5 Types of Vehicles Retirees Should Stay Away From Buying 3 Reasons Retired Boomers Shouldn't Give Their Kids a Living Inheritance 4 Things You Should Do if You Want To Retire Early I'm a Retired Boomer: 6 Bills I Canceled This Year That Were a Waste of Money This article originally appeared on 4 Signs Your Bank Doesn't Value You Enough — And What To Do About It Sign in to access your portfolio
