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Associated Press
28-05-2025
- Business
- Associated Press
Wildix Rolls out Fully Embedded Agentic AI for UCaaS that's Modular, Codeless, Autonomous
TALLINN, Estonia--(BUSINESS WIRE)--May 28, 2025-- Wildix, a global Unified Communications as a Service (UCaaS) provider, today announced the launch of the industry's first fully embedded agentic AI layer for UCaaS, now operational across more than 1,000 customer environments. This press release features multimedia. View the full release here: Wildix Voice Agentic AI Designed to adapt to how each organization operates, the AI layer automates interactions across voice, chat, SMS, WhatsApp and web, without relying on static scripts or bolted-on bots. The system interprets language, references past exchanges and applies contextual logic to guide each decision. Modular by design, the system can be tailored to specific workflows, whether it's routing calls in public services, handling appointments in healthcare or managing surges in retail. Configuration happens through a visual no-code studio, making deployment fast, repeatable and scalable for partners and customers alike. According to Gartner, agentic AI will autonomously resolve 80% of customer service issues by 2029, leading to a 30% reduction in operational costs. 'Wildix's launch of its agentic AI solution that works across all types of communication channels is very timely,' said Oru Mohiuddin, Research Director, IDC. 'Businesses are increasingly looking to automate workflows that can help to drive customer satisfaction and efficiency simultaneously. Solutions that can help to achieve this will resonate closely with customer demand.' Wildix brings that future forward, with contextual automation, shared memory, and no-code design that deliver ROI from day one. It reduces overflow, speeds up response and proves its value from the start. 'Organizations are under pressure to accelerate service, reduce costs and improve responsiveness,' said Dimitri Osler, co-founder and CIO, Wildix. 'This release is designed to meet those expectations immediately. Our AI doesn't just assist. It executes, adapts and integrates natively into existing workflows with zero disruption.' Core Capabilities That Support Business Outcomes Wildix AI automates the high-frequency, high-friction tasks that slow teams down — scheduling, call routing, follow-ups and FAQs, while maintaining full context across every interaction. Key capabilities include: The system is available across the full Wildix suite, including x-bees for sales-oriented teams, x-hoppers for retail and Collaboration 7 for business operations. Real-world automation, measurable impact Wildix partners work directly with customers to define metrics before deployment, from first-contact resolution to overflow cost reduction, and configure automation to deliver visible, immediate value. In the United Kingdom, a growing network of telehealth providers implemented the AI system across more than 40 dental practices to address peak-hour call volumes. Today, the AI receptionist handles scheduling, reminders and insurance queries, reducing third-party overflow costs and increasing billable appointment time. 'This is one of the cleanest ROIs we've ever delivered,' said Stewart Donnor, Global Head of Sales Engineering, Wildix. 'It cuts overflow costs, increases billable time and it gives clinics their front desk back.' In Spain, the Valencian Football Federation uses Wildix AI to absorb seasonal surges in fan inquiries, including ticketing, schedules and match-day updates. The system handles tens of thousands of contacts during peak events, without requiring year-round staffing. 'We saw the demand was going to grow before it became a problem,' said Jaime Mestre, IT Manager, Valencia Football Federation. 'With Wildix and the support of our Wildix Leader Network Gold Partner, we've created a system that understands our members, responds instantly and gives our staff time to focus on what really matters.' Scalable AI Architecture for Long-Term Growth Wildix has spent years building AI features designed for real business use cases, from live call summaries and multilingual support to headset-triggered in-store alerts and sales coaching. This latest release consolidates those innovations into a single automation layer that can scale without disrupting daily operations or introducing third-party complexity. Upcoming enhancements include unified scoring to assess both AI and human agent performance, CRM-driven coaching with real-time next-best-action prompts, native WhatsApp automation with live handoff and expanded language support. To explore Wildix's AI-powered solutions, visit About Wildix Wildix is a global provider of Unified Communications as a Service (UCaaS) solutions, designed to simplify business collaboration and drive measurable performance. With fully integrated telephony, video, messaging, and AI capabilities, Wildix helps organizations connect securely and effectively, whether in-office, hybrid, or frontline. Its vertical retail platform, x-hoppers, delivers instant, hands-free communication to staff on the move, improving customer experience and operational speed. View source version on CONTACT: Media Contact: Deliah Mathieu VP of Global Communications, Wildix [email protected] KEYWORD: EUROPE IRELAND UNITED KINGDOM ESTONIA INDUSTRY KEYWORD: APPS/APPLICATIONS TECHNOLOGY OTHER COMMUNICATIONS COMMUNICATIONS TELECOMMUNICATIONS SOFTWARE DIGITAL MARKETING SOCIAL MEDIA DATA MANAGEMENT ARTIFICIAL INTELLIGENCE SOURCE: Wildix Copyright Business Wire 2025. PUB: 05/28/2025 08:16 AM/DISC: 05/28/2025 08:15 AM
Forbes
30-04-2025
- Health
- Forbes
Healthcare CIOs - It's Time To Build Your Disaster Recovery MVP
(Photo by PAUL ELLIS/AFP via Getty Images) AFP via Getty Images Cybersecurity attacks in healthcare have made headlines again over the past few weeks, highlighting just how vulnerable critical systems still are. While many organizations talk about running tabletop exercises to prepare for incidents, there's another essential angle that healthcare CIOs should focus on: building a minimal viable product (MVP) to keep core operations running during an outage. It's not just about planning. It's about having something ready to use when systems go down. A Disaster Recovery MVP will include critical systems scaled down to their essential functions to keep operations running during a crisis. Unlike full-scale backup environments, which are often complex and expensive, an MVP focuses on speed, simplicity, and effectiveness. The goal is to get the organization back to a minimal, yet safe and stable, level of function as quickly as possible. Most healthcare organizations don't have an MVP but rely heavily on downtime procedures. Organizations need a reliable downtime procedure and a ready-to-deploy MVP to prepare for outages. Healthcare CIOs should prioritize clinical and communication systems when building a disaster recovery MVP. Start by focusing on lightweight EMR solutions that mimic the core functions of your backup environment. If you host your EMR off-site, you must set up an on-premise environment that provides more than just patient lookup. Empower clinicians with the ability to document electronically during an outage rather than relying on downtime forms documentation. Most staff don't know how to document on paper or understand the manual processes, often leading to delays and increased financial strain. Communication systems, such as the telephone system, also need serious attention. Redundancy in telephone systems and unified communications is essential. I recommend implementing redundancy of UCaaS (Unified Communications as a Service) to ensure critical communication lines remain open. More CIOs are actively requesting UCaaS backups as part of their disaster recovery plans, and it's quickly becoming a non-negotiable part of modern healthcare continuity strategies. The MVP approach shifts the mindset from 'everything must be restored' to 'what's good enough to keep going.' Traditional disaster recovery plans aim to bring back full systems, often leading to high costs, long downtimes, and unnecessary complexity. The MVP model cuts through that by focusing only on the essential systems needed to maintain operations. By using an MVP, healthcare organizations can continue delivering patient care and keeping revenue flowing rather than relying on manual, paper-based processes that slow everything down. This approach allows teams to adapt as crises unfold because the core business stays functional. In high-pressure situations, aiming for perfect recovery can stall action—the MVP mindset recognizes that 'good enough' is often what keeps the doors open. Healthcare CIOs must start thinking like product owners, not just commercial technology buyers. When organizations rely on SaaS products and shift accountability to vendors during outages, they miss the opportunity to lead recovery efforts. CIOs who take ownership and apply the MVP approach to disaster recovery put their organizations in a stronger position when disruption hits. In today's environment, every second of downtime erodes trust and costs money. CIOs who build smart, strategic MVPs in advance drive real resilience and ensure patient care keeps moving when it matters most.
