07-04-2025
Wichita Falls announces new ways to pay utility bills
WICHITA FALLS (KFDX/KJTL) — Wichita Falls city officials announced a new 'improved payment portal' for online utility payments Monday.
The new system is called 'Utilities Access' and it went live April 7 alongside a new automated phone system to pay utility bills as well.
The phone system, which can be dialed at (888) 421-9508, is also available 24/7.
Chris Horgen, public information officer for Wichita Falls, said the new phone system was enacted after residents raised concerns about the old online payment system.
'The Utility Collections Department took that feedback into consideration, and is excited to make this change and provide users with a more seamless process to pay their utility bills,' Horgen said in a press release.
City officials also noted residents will continue to be charged a 3.5 percent service fee when paying bills online.
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