28-05-2025
Kyndryl Modernizes the Virginia Department of Motor Vehicles' IT Systems to Transform the Customer Experience
NEW YORK, May 28, 2025 /PRNewswire/ -- Kyndryl (NYSE: KD), a leading provider of mission-critical enterprise technology services, today announced that it is working with the Virginia Department of Motor Vehicles (DMV) to modernize the customer experience. The initiative aims to speed up and improve the processing of over 200,000 transactions daily.
The Virginia DMV has engaged Kyndryl to replace its Citizen Services Solution (CSS) with a cloud-native architecture to power its vehicle, driver and business applications. The new system, called MAX, was developed in the State of Arizona and is available to other jurisdictions through an intergovernmental agreement.
The project will migrate and update critical applications from a mainframe system to a more modern and flexible cloud infrastructure on Microsoft Azure. The MAX system, implemented by Kyndryl, will be used by internet users and DMV employees throughout the Commonwealth of Virginia at DMV headquarters, customer service centers and call centers, and will interface with other agencies throughout Virginia and across the nation.
'The DMV technology transformation has been years in the making,' said Virginia Secretary of Transportation W. Sheppard Miller III. 'With Governor Glenn Youngkin's commitment to a best-in-class DMV, we now have a winning plan and a winning partner in Kyndryl, and the citizens of Virginia will be the real winners.'
'As the Commonwealth agency with the most direct interaction with Virginians, it is our responsibility to continually enhance the services we provide. The MAX system is not only transforming our operations to meet today's demands, but we are also setting the stage for a more efficient, secure and customer-focused future,' said Gerald Lackey, Commissioner of the Virginia DMV. 'This modernization will ensure that we are better equipped to support daily transactions, while improving the overall experience for our customers.'
James Rutledge, President, Kyndryl U.S., added, 'This modernization underscores Virginia's focus on delivering streamlined, technology-driven services that reduce costs and improve outcomes. By leveraging innovative technology, we are excited to help the Virginia DMV team enhance efficiency, security and accessibility while providing a better experience for residents and maximizing the impact of public resources.'
Kyndryl's work to modernize the Virginia DMV will:
About Kyndryl
Kyndryl is a leading provider of mission-critical enterprise technology services offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the Company designs, builds, manages and modernizes the complex information systems that the world depends on every day. For more information, visit
Kyndryl Press Contact
[email protected]
View original content to download multimedia:
SOURCE Kyndryl
