Latest news with #WilfredEmmanuelJones
Telegraph
5 days ago
- Business
- Telegraph
How did Britain's food supplies become so vulnerable?
On May 15, Wilfred Emmanuel-Jones, founder of The Black Farmer food range, received an alarming and unexpected email. It was from a logistics firm that distributes food to UK supermarkets (including Tesco, Sainsbury's and Aldi) for him and other manufacturers, announcing it had been the victim of a cybercrime. The hack left Emmanuel-Jones in what he called a 'desperate situation': to be precise, it meant 18 pallets of Swedish meatballs from his smorgasbord brand were stuck in limbo – and at risk of being thrown away. Each pallet contained 160 cases; with seven packs per case, it amounted to a total of 20,160 packs of meatballs and an estimated retail value of around £100,000. If the meatballs did not make it to supermarket shelves, Emmanuel-Jones not only faced financial loss to his firm, but also scores of disappointed customers being denied one of their favourite meals. Coming in the wake of similar cyber attacks on Marks & Spencer and the Co-op, the hacked logistics firm was Peter Green Chilled – a distribution company based near Shepton Mallet, Somerset, which transports chilled food to stores. The attack has since cast a spotlight on how the UK's vast and vital food distribution, storage and warehousing sector operates, with questions raised about how often vulnerable the industry is to hackers – and whether more can be done to protect it. Emmanuel-Jones, who is best known for his award-winning sausages, says it was the first time his business, founded in 2004 on his farm in Devon, had been affected by cybercrime. 'If you're like us and a lot of other small companies, you've got to get a distributor,' he explains. 'The cheapest way of sending products around is by the pallet, but not all the supermarkets necessarily want a whole pallet. Peter Green [Chilled, our distributor] will also do the picking for you, so if someone wants a certain amount they'll do that. That's why they're crucial.' In its email, Peter Green Chilled said it had been the victim of a ransomware attack – which is when hackers encrypt a victim's data and lock them out of computer systems, demanding payment to hand back control. It left the firm unable to process or pick orders, although it later told the BBC its transport activities had continued. No one at Peter Green Chilled was available to comment to The Telegraph, but a source said it was 'busy trying to catch up'. Emmanuel-Jones said the result was that 18 pallets of The Black Farmer meatballs were left stranded in Peter Green Chilled's warehouse, 'with the clock ticking because they have a shelf life'. By the end of last week, he had managed to cut that number to eight, after persuading some supermarkets to accept full pallet deliveries. But, he added, 'to make matters worse', a fresh consignment of meatballs had just arrived from Malmö, Sweden – via the Port of Immingham in Lincolnshire – and he now faced the challenge of getting those to stores too. 'All of this has a dramatic impact on your cash flow,' he said. 'The distribution system does seem vulnerable.' Phil Pluck is the chief executive of the Cold Chain Federation, which represents the UK's temperature-controlled logistics sector – covering both storage and distribution. Its 270 members operate over 450 chilled warehouses and more than 40,000 temperature-controlled vehicles, from last-mile vans to 40ft trailers, ensuring food reaches consumers safely. Around 50 per cent of all food, whether it is produced in the UK or imported, travels through the cold chain. Walk into a supermarket and some of that produce is obvious: fresh meat, fruit and vegetables, for example. Yet other everyday items, including bread, cakes and often biscuits, also travel via it. Sometimes, food goes from a producer, port or warehouse to a general warehouse, too, which may hold products for a number of customers. Or, it may be sent to a regional distribution centre that is owned exclusively by one supermarket. 'What the cybercriminals know very well is that 450 warehouses of food isn't actually that many and that if you can disrupt the supply chain then it becomes serious very quickly,' says Pluck. 'There may be thousands of pallets in a warehouse belonging to 100 customers and they have to be delivered to hundreds of destinations.' He said an attack by hackers may result in a company being unable to read what is in their warehouses, or even to know where all their trucks are at a particular point. 'There are sophisticated warehouse management systems and telematics on the vehicles, tracking where they're going and what's inside them. If the hackers can get into the warehouse management system, they can effectively disable a very large quantity of food distribution, knowing full well that that causes major distribution problems that become very easily spotted in a public sense, very easily, very quickly, in that the result is bare supermarket shelves.' Around 10 of the federation's members have said they've been victims of cyber attacks in the past few years, Pluck adds, but he guesses that the true figure is 'way more'. There has been a 'much-increased' number of attempted attacks in the past year. The federation doesn't compile statistics on cyber attacks because, according to Pluck, they are 'guaranteed to be inaccurate' as some firms are unwilling to make it publicly known that they have been attacked, while others may resolve the impact of an attack before it becomes publicly apparent and then decide not to declare it. Most of the federation's members have cyber insurance. 'The cybercriminals don't necessarily care whether you're a supermarket, or whether you are part of the supply chain that serves that supermarket. What there is now are common software shares that allow the logistics supply chain to talk to each other. So that's another weak point,' he says. The cyber attacks have become more sophisticated. Where once they were what Pluck called 'chance' events with the attackers sending out thousands of 'friendly-looking' emails in the hope that someone might click on an attachment and inadvertently let them in, it's now not unusual for the attackers to look at a firm's client base or an IT service provider and then send a very legitimate-looking email saying, for example, 'We need to do a server upgrade.' 'They're hoping someone says yes and then that's it, they're in the system. Or they may actually mimic someone physically and send an actual human being to your premises pretending to be an IT service engineer who attaches something to your server,' he explains. 'If everyone in the system does what they need to do, then obviously you get greater protection, but it only requires one weak link in that. So, on our side of it, everyone has to be on their guard 24 hours a day and everyone has to be 100 per cent lucky. The attacker only has to be lucky once.' Pluck says the food distribution chain is vulnerable to cybercrime, but is no different from any other sector in that respect. However, he is calling for the Government to acknowledge the importance of the sector – which also distributes around 50 per cent of the UK's pharmaceuticals – and help to protect it with Critical National Infrastructure (CNI) recognition. 'It doesn't mean more money for the sector nor tighter or new regulation. But what it does give the cold chain is the ability to sit down with Government and create an Incident Response Plan. No such plan existed during Covid, and my sector just had to react as best it could. We got through it that time and fed the nation. But we can't be complacent and just muddle through again,' he adds. 'CNI will give us the clear platform to create a response plan as well as a recovery plan. Both are essential to supplying food and medicines to the UK citizen in the next major crisis.' Dray Agha, the senior manager at cybersecurity firm Huntress, agrees that cybercriminals are increasingly targeting food retailers and suppliers. 'Food supply chains rely on real-time inventory management, temperature control, and rapid distribution. A cyber attack disrupting these systems could lead to spoilage of perishable items, resulting in immediate financial losses. Paying a ransom may seem cheaper than absorbing the cost of wasted stock,' he says. Agha says firms should no longer see cybersecurity as a 'compliance issue' or a 'cost issue' but as something that can enhance a business and for which a healthy budget should be allotted. He says: 'Firms also need to invest in cybersecurity training and make security awareness a priority among the workforce; teach them that it's not just the responsibility of IT but the responsibility of everyone.'
The Independent
20-05-2025
- Business
- The Independent
Major supermarket food supplier ‘held to ransom' by cyberattackers
A distributor to some of the UK's biggest supermarkets said it is being held to ransom by cyberattackers. Peter Green Chilled, which supplies Tesco, Sainsbury 's and Aldi among others, was affected by a ransomware attack last week. The cyberattack happened last Wednesday, and the logistics firm said in an email that it would not be able to process any orders last Thursday. Managing director Tom Binks told the BBC: 'The transport activities of the business have continued unaffected throughout this incident.' Although it is not one of the top 30 food distributors in the UK, the Somerset-based cold storage and transport company is essential to the supply chain for chilled foods. Thousands of boxes of meat products are currently sitting idle, according to Wilfred Emmanuel-Jones, founder of The Black Farmer and a client of Peter Green Chilled. He said 'ten pallets' worth of meat products' were sitting there, 'and the clock is ticking'. 'There's no information,' he added. 'Everything along the chain has to be stopped, and then there are thousands of pounds worth of products that are just wasting away. ' Ransomware incidents involve hackers gaining access to a computer system and using malware to steal or block access to files - often encrypting them - before demanding a payment, usually in cryptocurrency, to return the impacted data. Tim Grieveson, chief security officer at ThingsRecon, said: "Cyber attacks on the supply chain are not just about digital data breaches. "They are disrupting the physical flow of goods as we have seen in the case of M&S, Co-op and now for Peter Green Chilled. "When hackers target logistics systems or warehouse operations, even a short delay can be catastrophic, especially for perishable goods such as fresh produce or pharmaceuticals." The ransomware attack on Peter Green Chilled is the latest in a string of cyberattacks on supermarkets. M&S faced availability issues earlier this month after taking some of its systems offline in response to the incident. Personal data that could have been accessed includes names, email addresses, postal addresses and dates of birth, according to the supermarket. A hack on Co-op earlier this month also caused significant disruption across its retail chain and led to bare shelves in many of its shops. The National Crime Agency has said it is investigating the attacks individually but is 'mindful they may be linked'. The firm confirmed to the BBC that the attack had happened, but said it was not in a position to discuss further.
BBC News
20-05-2025
- Business
- BBC News
UK supermarket distributor suffers ransomware attack
A distributor to the UK's major supermarkets has said it is being held to ransom by cyber firm Peter Green Chilled supplies supermarkets including Tesco, Sainsbury's, Lidl and Aldi, but it is not in the top 30 of UK food told BBC's Wake Up to Money clients were "receiving regular updates" including "workarounds" on how to continue of its customers, Black Farmer founder Wilfred Emmanuel-Jones, said pallets containing thousands of his products could go to waste. It comes after recent major cyber-attacks on Marks & Spencer and Co-op.A ransomware attack is where hackers encrypt a victim's data and lock them out of computer systems, demanding payment to hand back control. In an email sent on Thursday, seen by the BBC, Peter Green Chilled said it had been the victim of a ransomware said no orders would be processed on Thursday, although any order prepared on Wednesday would be confirmed to the BBC the cyber attack happened on Wednesday evening but it was not in a position to discuss further."The transport activities of the business have continued unaffected throughout this incident," its managing director Tom Binks of the supermarket suppliers affected is Mr said that he had "something like ten pallets worth of meat products" with Peter Green said if those products don't get to the retailers in time they will have to be "thrown in the bin".Ten pallets is "thousands and thousands of packs of products, sitting there, and the clock is ticking," he said. "There's no information. Everything along the chain has to be stopped, and then there are thousands of pounds worth of product that are just wasting away."Co-op narrowly avoided being locked out of its systems during an attack which exposed customer data and caused shortages of stock.A ransomware group claimed responsibility for the attack on M&S which saw customer data stolen and empty shelves. The retailer itself said it had suffered a cyber attack.
Telegraph
19-05-2025
- Business
- Telegraph
Europeans don't want British sausages, says The Black Farmer
European shoppers do not want to eat British sausages regardless of Sir Keir Starmer's trade deal, the founder of The Black Farmer has said. Wilfred Emmanuel-Jones, who sells a range of meat products under his brand, hit out at claims that the Prime Minister's trade deal with the EU would deliver a major boost to British sausage manufacturers. Mr Emmanuel-Jones said: 'They didn't take our sausages in great quantities in the first place, so there's no win there. And actually, even burgers and a lot of the foods that we have in this country, they don't eat in Europe, not on a big scale. So I don't see that we've gained anything.' His comments come after the Prime Minister signed a deal with the European Union (EU) on Monday in a move touted as a 'reset' of relations with the bloc. No10 said the deal, which means routine checks on animal and plant products exported to the EU are removed, would make it easier for British companies to sell products such as burgers and sausages to Europe once more, following a steep drop in exports after Brexit. Describing the situation before Monday's announcement of the deal, Jonathan Reynolds, the Business Secretary, told BBC Radio 4's Today programme: 'We've got a situation where, after Brexit, we've got the same food standards in place on both sides of the border, yet our agricultural food exports are down by a fifth. 'You can't sell some products at all. A British sausage made in my constituency ... Hyde [Greater Manchester], you can't sell those. Can't sell burgers. We've got no real reason for that situation continuing.' Exports of chilled meats to the EU have effectively been outlawed since 2021 because the bloc does not allow imports of them from non-EU countries (although this did not apply to frozen sausages). However, Mr Emmanuel-Jones added: 'I've been with the trade envoy to France and Spain to try to get them to eat our sausages. They're not interested. They don't understand it. 'I can remember going to France to do a sampling of British sausages. Because in Europe, all their sausages are pre-cooked, I had to stop somebody eating them raw.' Britain imports far more sausages from Europe than it exports. According to HMRC data, Britain exported one and a half thousand tonnes of sausages in the first half of 2024, down from almost 2,000 tonnes in 2020. In contrast, Britain imported 77,600 tonnes of sausages in that period. According to the Observatory of Economic Complexity (OEC), sausages are Britain's 736th most exported product. Mr Emmanuel-Jones said: 'France, Italy and Spain, they're very protective towards their own food culture. Apart from whisky, I can't see that many of our foods are accepted in those sort of countries.' Mr Emmanuel-Jones launched his food brand in 2000 after buying a farm in Devon. He sells a wide range of meat products including sausages, burgers, bacon and poultry. While he believes there is little demand for British sausages on the Continent, other food and drink manufacturers have broadly welcomed the trade deal given the prospect of easier trade between the UK and the EU. Karen Betts, the chief executive of the Food & Drink Federation (FDF) said: 'Europe is our single biggest customer, and most of the food and drink we import – from ingredients to finished products – comes from Europe too.' However, other British meat exporters have warned that the deal – which dictates that British products are 'dynamically aligned' with EU standards – risks throwing away Brexit freedoms that give them a competitive advantage in other markets. The International Meat Trade Association said: 'We have concerns that dynamic alignment of UK to EU legislation means loss of the UK's regulatory independence, especially with regard to our rest of world imports which have benefitted from more proportionate import controls.' The trade body said British exporters' ability to move more quickly than EU rivals was at risk. The IMTA said: 'The UK has used its independence to reduce levels of ID and physical checks on certain rest-of-world imports, to take a more risk-based approach than the EU.' It added: 'Food security is national security; food regulation should not be wholly outsourced to the EU, it is important that the UK retains some material influence in this area.' Tom Bradshaw, the chief executive of the National Farmers Union (NFU), added: 'We have always argued that trade with the EU must be based on equivalency. Despite the benefits this deal brings, full dynamic alignment comes at a significant cost of committing to future EU rules, in which the UK will have little say.'
Times
18-05-2025
- Business
- Times
How M&S and Co-op hacks have squeezed small suppliers
Wilfred Emmanuel-Jones has a sense of déjà vu. The entrepreneur behind the Black Farmer remembers a time during the pandemic when customers were cancelling orders on a daily basis. Something similar has happened over the past three weeks, as two of his customers, the Co-op and M&S, scramble to deal with cyberattacks. 'The situation reminded me of Covid. After the Co-op hack, they just told us to stop [and to] not supply any products,' said Emmanuel-Jones, 67. 'As we make sausages, which of course have a short shelf life, the knock-on effect has been significant. We had to tell our manufacturer to stop producing on our behalf. We've lost thousands. As a small business, it's really tough.' Emmanuel-Jones is not alone. The cyberbreaches continue to
