Latest news with #WorkflowDataFabric
Techday NZ
08-05-2025
- Business
- Techday NZ
Teradata links with ServiceNow to boost AI agents & analytics
Teradata has announced a new integration with ServiceNow's Workflow Data Fabric, designed to connect, process, and activate customer data on the ServiceNow AI Platform to support AI agents, autonomous workflows, and large-scale analytics. This integration brings Teradata's hybrid, multi-cloud analytics and data platform for Trusted AI into ServiceNow's Workflow Data Network, a system comprising over 100 enterprise data partners. The goal is to provide joint customers with continuity and flexibility in managing enterprise data across platforms. The collaboration is underpinned by the belief that autonomous AI agents require access to reliable, up-to-date data to function effectively. Teradata's platform, which has supported predictive analytics and decision-making for many years, serves as a key data source for AI models within enterprise environments. Integrating this data with ServiceNow's Workflow Data Fabric allows AI agents to retrieve and act on enterprise-wide data in real time. Dan Spurling, Senior Vice President of Product Management at Teradata, commented on the integration: "Agentic AI is transforming the enterprise and we're excited to join the ServiceNow Workflow Data Network to help power these agentic autonomous operations at scale. Teradata's platform processes and learns from the critical information being created throughout today's enterprise. ServiceNow applies these insights to intelligent workflows that proactively drive outcomes at scale. Together, we make AI agents smarter and faster." He also said, "Our integration underscores Teradata's open and connected strategy which enables customers to unlock the full potential of their data and power trusted AI initiatives." Among the technical features highlighted in the announcement is Teradata's Zero Copy connector, which will allow ServiceNow customers to access data for AI-powered workflows without duplicating or replicating data. This approach is expected to enhance data governance and security by reducing unnecessary data movement, while at the same time lowering operational costs linked to manual processes. Gaurav Rewari, Senior Vice President and General Manager of Data and Analytics Products at ServiceNow, said, "We are continuing to advance our data capabilities, because there is no AI without data. Through Workflow Data Network, and working with industry leaders like Teradata, we are empowering our customers with the tools to tackle data silos and drive AI transformation." He added, "By giving AI real-time access to the mission-critical data that Teradata manages, we are turning insights into workflow actions that result in true business value." The integration between Teradata's platform and ServiceNow's Workflow Data Fabric is scheduled to be available to joint customers in the second half of 2025. Follow us on: Share on:
Yahoo
07-05-2025
- Business
- Yahoo
ServiceNow, Nvidia develop LLM to fuel enterprise agents
This story was originally published on CIO Dive. To receive daily news and insights, subscribe to our free daily CIO Dive newsletter. Dive Brief: ServiceNow and Nvidia developed an open-source AI model to fuel enterprise agents as part of an expanded partnership introduced Tuesday at ServiceNow's annual Knowledge conference. The pair of vendors designed Apriel Nemotron 15B to provide agentic capabilities at a lower cost. ServiceNow and Nvidia noted that the model delivers lower latency and inference costs, making it faster and more cost-effective to run on Nvidia's infrastructure. Customers can begin accessing the LLM in Q2 2025. ServiceNow and Nvidia also unveiled a joint data flywheel architecture or data feedback loop to improve AI agent performance by integrating select Nvidia NeMo microservices with ServiceNow's Workflow Data Fabric. The architecture 'enables a closed-loop learning process that improves model accuracy and adaptability,' the companies said. Dive Insight: Enterprises are exploring AI agent use cases and the value that agentic services can bring, but leaders have concerns. Technical and organizational challenges are plentiful, from governing the tools to securing the ever-expanding attack surface. Plus, nearly 2 in 5 businesses say integrating the technology with current systems is very or extremely challenging, according to a Cloudera report published last month. Workers have expressed concerns, too, especially in terms of accuracy and reliability. More than one-third of workers said AI-produced work is subpar compared with their own, according to a Pegasystems survey. CIOs, however, continue to have high hopes for the technology. Businesses have mostly aimed implementation efforts at the IT service desk, data processing and code development, according to a report. Walmart is an early adopter of the technology, giving developers access to agents designed to identify accessibility gaps in code. Expedia is in the experiment phase, enabling employees to experiment with AI agents as part of a generative AI playground. Other companies on the agent deployment path include Toyota Motor Corporation, Estée Lauder Companies and KPMG. For their part, vendors are working to ease concerns and lower barriers to entry. Most technology providers have curated toolkits and services to accelerate agent development and implementation for enterprise customers. ServiceNow added thousands of pre-built AI agents earlier this year to kickstart adoption among customers. Salesforce expanded its model lineup last week in support of agentic AI, adding variations to increase accessibility and deployment flexibility across potential environments. Snowflake released its own agents in February that can identify fiscal year start dates, explain internal naming conventions and prioritize key tables during SQL generation.
Business Wire
07-05-2025
- Business
- Business Wire
ServiceNow Enhances Its Workflow Data Fabric With New Ecosystem to Power AI agents and Workflows With Real-Time Intelligence
LAS VEGAS--(BUSINESS WIRE)-- Knowledge 2025 – Today, at ServiceNow's annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, unveiled new Workflow Data Fabric capabilities, including a data ecosystem built to power AI agents and workflows with real-time intelligence. The new Workflow Data Network is a broad ecosystem of data platforms, applications, and enterprise tools that enhance Workflow Data Fabric and connect, understand, and take action from any data source, all on the ServiceNow AI Platform. To help customers better manage data assets in this agentic AI era, ServiceNow also announced its intent to acquire to deliver innovative data catalog and governance solutions. As AI adoption accelerates, enterprises face a critical challenge: siloed and inaccessible data limits the effectiveness of AI and workflows, slows decision-making, and hinders innovation. Gartner predicts that through 2026, organizations will abandon 60% of AI projects due to a lack of AI-ready data. 1 Workflow Data Network directly addresses this challenge by connecting a powerful ecosystem of trusted data partnerships, enabling secure and compliant activation of data across environments. By embedding external data into workflows, it empowers AI agents with full context – helping to ensure more informed decisions, faster actions, and greater accuracy. This enhanced insight helps accelerate decision-making and boost ROI, enabling organizations to unlock the full potential of AI-driven workflows. 'As part of the Workflow Data Network, ServiceNow is working with some of the largest companies in the world to eliminate data silos head-on, enabling enterprises to accelerate AI adoption at scale,' said Gaurav Rewari, senior vice president and general manager of data and analytics products at ServiceNow. 'By providing AI and workflows with real-time access to data from any source, ServiceNow unlocks the ability to act on insights faster and more effectively, empowering customers to make quicker, more confident decisions and respond to solve problems with greater agility and precision.' Enterprise-ready integrations for insight-to-action workflows Workflow Data Network empowers organizations to move from fragmented insights to enterprise-wide action – connecting AI to a dynamic ecosystem of partners that make data accessible and actionable across the ServiceNow AI Platform. With over 100 integrations across structured and unstructured, real-time and historical, and both internal and third-party sources, Workflow Data Network is designed to provide secure, flexible access to data – whether connected in place or brought into ServiceNow. Zero Copy connectors to platforms like Amazon Redshift, Databricks, Google Cloud BigQuery, Microsoft SQL Server, Oracle, Snowflake, Cloudera, and Teradata deliver secure, scalable access to diverse data types. These connectors allow enhanced governance, compliance, and security while helping to reduce operational costs by eliminating manual data movement. Strategic partnerships with Adobe, Boomi, Microsoft, and Oracle integrate preferred applications and pre-built templates directly into the ServiceNow AI Platform to supercharge workflow automations across departments and functions. ServiceNow's open framework also connects seamlessly to RaptorDB Pro and over 50 open-source databases, enabling enterprises the flexibility to use the data platform of their choice. Workflow Data Network and Workflow Data Fabric fuel AI-driven workflows, streamlines decision-making, and delivers faster, smarter outcomes across the enterprise. As the Workflow Data Network continues to expand, ServiceNow also announced a strategic partnership with Amazon Web Services (AWS), bringing zero copy with Amazon Redshift to the ecosystem. The solution – part of the ServiceNow Workflow Data Network ecosystem – will unlock real-time insights, increase AI driven actions and create seamless enterprise data unification. AWS joins the growing network of data platforms powering ServiceNow's AI Platform, enabling customers to unify enterprise data across environments and trigger real-time workflows from AWS-derived insights. ServiceNow to enhance AI agent understanding and deepen enterprise data intelligence and governance with acquisition of To further strengthen the ServiceNow AI Platform and expand the capabilities of Workflow Data Fabric, ServiceNow today announced it signed a definitive agreement to acquire a leader in enterprise data cataloging and governance. simple, smart, and powerful data catalog and data governance platform will be brought into the ServiceNow AI Platform, allowing customers to enrich data with meaning, context, and relationships — all while enabling AI agents and workflows to operate. From pinpointing the right data source to seamlessly connecting it with the correct processes and people, ServiceNow helps customers make their data estate AI-ready. By enabling organizations to govern and orchestrate their entire data lifecycle from a single platform, customers can capture and connect all assets, people data, and knowledge in bite-sized, connected insights that fuel action and make ServiceNow's AI interactions more specific, reliable, and actionable. 'At our mission has always been to turn data chaos into clarity, and now, together with ServiceNow, we'll be able to take that mission further across the enterprise,' said Brett Hurt, CEO and co-founder of 'By bringing our powerful data catalog and governance platform into the ServiceNow AI Platform, we will help customers unlock the full potential of their data with more trust, context, and control.' 'To truly harness the power of AI, enterprises need more than data—they need trusted, connected intelligence,' Rewari continued. ' data catalog and modern governance capabilities will supercharge ServiceNow's Workflow Data Fabric, giving every AI agent and workflow the context it needs to drive smarter, faster outcomes. Together, we're expanding what's possible with AI in the enterprise, and turning data into action, all on one platform for AI business transformation.' ServiceNow signed a definitive agreement to acquire in May 2025. Financial terms of the deal were not disclosed. Accelerating the agentic AI future Data is the lifeblood of AI. Workflow Data Network ensures AI agents can access enterprise-wide data in real-time. These integrations allow AI to trigger workflows instantly, providing deeper insights and enabling faster, smarter decisions. Combined with built-in data governance and intelligent data catalog, ServiceNow is empowering AI agents to act with confidence, clarity, and speed. It's a critical foundation for scaling agentic AI that's not only fast, but trusted. Cloudera 'Trusted data is the foundation for AI that drives real business outcomes. At Cloudera, we empower the world's largest enterprises to turn their data into actionable insights, securely and at scale. Our collaboration with ServiceNow brings this vision to life,' said Charles Sansbury, chief executive officer, Cloudera. 'By combining Cloudera's enterprise data platform with the ServiceNow AI Platform, we're enabling autonomous operations and smarter decision-making across the enterprise. Together, we are making AI smarter, faster, and more impactful across the enterprise.' Databricks 'Databricks is excited to partner with ServiceNow as part of the Workflow Data Network,' said Michael Kiermaier, senior vice president, business strategy and operations, Databricks. 'Together, we're helping customers combine the advanced analytics and AI of Databricks' Data Intelligence Platform with ServiceNow's AI Platform to deliver real-time, business critical use cases.' Google Cloud "Google Cloud and ServiceNow have a rich history of working together to ensure that the best of Google Cloud is fully integrated into the ServiceNow AI Platform like combining ServiceNow's Workflow Data Fabric into Google Big Query,' said Thomas Kurian, chief executive officer, Google Cloud. 'We're excited to bring our joint capabilities to customers so they can access the right information to take the right action.' Snowflake "Snowflake is advancing data innovation through our expanded partnership with ServiceNow, joining the Workflow Data Network ecosystem to deliver a bidirectional, zero copy integration through Workflow Data Fabric,' said Christian Kleinerman, executive vice president of product, Snowflake. 'By uniting the Snowflake AI Data Cloud's powerful analytics and AI capabilities with ServiceNow's real-time workflows and automation, customers can securely connect data, accelerate decisions, and power AI-driven outcomes—without moving or duplicating data." Teradata "Agentic AI is revolutionizing enterprise business processes. At Teradata we work with the world's most innovative enterprises and we're thrilled to join the ServiceNow Workflow Data Network to power these agentic autonomous operations. As Teradata's AI and data platform processes and learns from the critical information being created throughout today's enterprise, ServiceNow applies these insights to intelligent workflows that proactively drive outcomes at scale,' said Dan Spurling, senior vice president, product management, Teradata. 'For our customers, the possibilities are transformative. Imagine awareness of problems before they happen and having autonomous agents intervene. Imagine agents that proactively flag customers likely to churn and initiate preventative actions. Imagine detecting risk from financial transactions and triggering prevention or remediation. The use cases across industries are endless.' Availability Workflow Data Network is available. Additional information Learn more about Workflow Data Network. Learn more about ServiceNow Knowledge 2025. 1 Gartner Press Release, 'Lack of AI-Ready Data Puts AI Projects at Risk' February 26, 2025. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Use of forward‑looking statements This press release contains "forward‑looking statements" about the expectations, beliefs, plans, intentions, and strategies relating to, among other things, ServiceNow's proposed acquisition of Such forward‑looking statements include statements regarding future product capabilities and offerings and expected benefits to ServiceNow. Forward‑looking statements are subject to known and unknown risks and uncertainties and are based on potentially inaccurate assumptions that could cause actual results to differ materially from those expected or implied by the forward‑looking statements. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward‑looking statements we make. We undertake no obligation, and do not intend, to update the forward‑looking statements. Factors that may cause actual results to differ materially from those in any forward‑looking statements include, without limitation, inability or delays in assimilating or integrating technology into our platform; inability to retain employees of after the transaction closes; unanticipated obligations or liabilities related to legacy business; potential adverse tax consequences; and disruption to our business and diversion of management attention and other resources. Further information on factors that could affect our financial and other results is included in the filings we make with the Securities and Exchange Commission from time to time. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Business Wire
07-05-2025
- Business
- Business Wire
ServiceNow and AWS Announce Bi-Directional Data Integration and Automated Workflow Orchestration
LAS VEGAS--(BUSINESS WIRE)-- Knowledge 2025 – Today, at ServiceNow's annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, and Amazon Web Services (AWS) announced a new solution designed to help customers unify and act on enterprise data more efficiently through new, bi-directional data integration and automated workflow orchestration. The solution – part of the ServiceNow Workflow Data Network ecosystem – will unlock real-time insights, increase AI driven actions, and create seamless enterprise data unification. This solution addresses the critical need to break down data silos across IT, operations, customer service, and more. By unifying enterprise datasets on demand, businesses gain holistic, actionable intelligence that powers automated workflows and data-driven decisions. Organizations can bring Amazon Redshift data into ServiceNow with Workflow Data Fabric's zero copy connector to enrich workflows and decision-making, while also integrating ServiceNow data into AWS for advanced analytics, machine learning (ML), and deeper insights. The innovation also accelerates AWS-derived insights – including anomaly detection, predictive analytics, and risk alert – to automatically trigger ServiceNow workflows. This provides a direct, real-time link between insights and action, whether for incident response, customer service resolution, or supply chain optimization. The result is a consistent and responsive digital backbone for modern enterprises, accelerating innovation while reducing manual effort. 'At ServiceNow, we believe AI is only as powerful as the underlying data,' said Gaurav Rewari, senior vice president and general manager, Data & Analytics, at ServiceNow. 'With real-time access to the critical data AWS delivers, we're enabling AI-driven insights to seamlessly power workflows – turning data into meaningful business outcomes. Together, we are helping customers break down data siloes and accelerate AI transformation at scale.' 'Our customers want faster ways to turn data into automated outcomes,' said Chris Grusz, Managing Director, Technology Partnerships at AWS. 'By joining forces with ServiceNow, we're giving them a robust, secure way to unify data in real-time, harness AWS analytics, and instantly execute workflows on the ServiceNow platform.' An enhancement to ServiceNow Workflow Data Fabric capabilities, Workflow Data Network is a new ecosystem of data platforms, applications, and enterprise tools that unifies business and technology data across the enterprise. Through partnerships with leading AI and data platforms like AWS Redshift, customers can activate ServiceNow workflows directly within these ecosystems, bridging the gap between insights and action, and ensuring they can harness the full potential of their data. The zero copy integration will be available soon and will give customers the ability to combine the power of the AWS Cloud with the ServiceNow AI Platform to power their businesses with AI. "As a long-time user of both AWS and ServiceNow, this bi-directional data integration is a game-changer for us," said Ray August, EVP and President at DXC Technology. 'This ability to seamlessly connect our data on Amazon Redshift with the ServiceNow platform using zero copy unlocks powerful AI-driven insights, enabling us to make faster, smarter decisions, and drive significant business outcomes across our organization.' Availability Businesses interested in exploring this joint solution can learn more and request early access. About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: ©2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Channel Post MEA
07-05-2025
- Business
- Channel Post MEA
ServiceNow AI Platform Unveiled At Knowledge 2025
ServiceNow has unveiled the new ServiceNow AI Platform to put any AI, any agent, any model to work across the enterprise in Las Vegas during its annual annual customer and partner event, Knowledge 2025. This next chapter introduces new innovations across the platform, along with deeper integrations with strategic partners like NVIDIA, Microsoft, Google, and Oracle to accelerate enterprise-wide orchestration. Across every industry, leaders are grappling with complexity—siloed systems, inconsistent data, lack of AI strategy, and growing pressure to do more with less. AI innovation helps leaders change how their businesses run, driving resiliency, efficiency, and cost optimization, while eliminating tech debt and unpredictability. However, to be successful, a clear vision and commitment to embracing agentic AI with a future-ready platform is needed. For first movers, AI agents are already delivering results, driving productivity increases across every aspect of business The financial upside is real: 55% of organizations using agentic AI have improved their gross margins, compared to just 22% of those not considering it, according to the ServiceNow Enterprise AI Maturity Index. With more than 20 years of automation experience and tangible outcomes from tackling the most complex enterprise workflow challenges, the ServiceNow AI Platform is a game-changer for companies putting AI to work for people. 'ServiceNow is igniting a new era of enterprise transformation with the ServiceNow AI Platform. We're unleashing the full power of AI, across any industry, any agent, any workflow,' said Bill McDermott, chairman and CEO of ServiceNow. 'For decades, CEOs have wanted technology to accelerate the speed of business transformation. With this next generation architecture, we finally have the foundation to run the integrated enterprise in real time. We are the only ones who can orchestrate AI, data, and workflows on a single platform. Now is the moment to unlock tomorrow's opportunities with ServiceNow as the AI operating system of the 21st century.' The reimagined ServiceNow AI Platform unifies intelligence, data, and orchestration — empowering enterprises to move from fragmented pilots to full-scale AI execution, through a smart, conversational AI Engagement Layer. The AI Engagement Layer enables customers to complete complex tasks across systems by leveraging ServiceNow's Knowledge Graph, Workflow Data Fabric, and AI Agent Fabric — each connecting seamlessly across enterprise data systems and agentic frameworks. This milestone kicks off a wave of new innovations across the platform and ecosystem, including expanded partnerships, thousands of ready-to-work AI agents, and the debut of the ServiceNow AI Control Tower. Alongside the ServiceNow AI Platform, ServiceNow is introducing these powerful new capabilities to extend the value of AI across the enterprise. New solutions and partnerships include: AI Control Tower : A centralized command center to govern, manage, secure, and realize value from any ServiceNow and third-party AI agent, model, and workflow on a unified platform. AI Control Tower enables seamless collaboration, robust oversight, and enterprise-wide automation at scale. A centralized command center to govern, manage, secure, and realize value from any ServiceNow and third-party AI agent, model, and workflow on a unified platform. AI Control Tower enables seamless collaboration, robust oversight, and enterprise-wide automation at scale. AI Agent Fabric : A communication backbone for enterprise AI ecosystems that allows AI agents to work together across tools, teams, and vendors. AI Agent Fabric enables seamless coordination with partners like Microsoft, NVIDIA, Google, Oracle, and more. Whether built by ServiceNow, partners, or internal teams, through AI Agent Fabric, agents and orchestrators share context, coordinate tasks, and drive outcomes across the enterprise ecosystem. A communication backbone for enterprise AI ecosystems that allows AI agents to work together across tools, teams, and vendors. AI Agent Fabric enables seamless coordination with partners like Microsoft, NVIDIA, Google, Oracle, and more. Whether built by ServiceNow, partners, or internal teams, through AI Agent Fabric, agents and orchestrators share context, coordinate tasks, and drive outcomes across the enterprise ecosystem. Next-generation CRM : An enhanced, AI-powered offering that unifies selling, fulfillment, and service on one platform—enabling businesses to move from reactive support to proactive engagement across the entire customer lifecycle. From configure/price/quote to order fulfillment, customer service, and renewal, ServiceNow is transforming CRM for modern business. An enhanced, AI-powered offering that unifies selling, fulfillment, and service on one platform—enabling businesses to move from reactive support to proactive engagement across the entire customer lifecycle. From configure/price/quote to order fulfillment, customer service, and renewal, ServiceNow is transforming CRM for modern business. Apriel Nemotron 15B: A new reasoning LLM and data flywheel integration built by ServiceNow in partnership with NVIDIA to drive scalable, intelligent agentic AI. The new world-class reasoning model is designed for performance, cost, and scale, enabling high accuracy, lower latency, lower inference costs, and faster agentic AI for every business. 0 0
