Latest news with #Ziosk
Bloomberg
11-06-2025
- Business
- Bloomberg
Ziosk's Howard on Lifting Sales, Ops Via Digital
Establishing a digital relationship with the 75% of a chain's patrons that aren't loyalty customers will be the growth engine for full-service restaurant traffic going forward, Ziosk Cofounder and Chief Revenue and Growth Officer Raymond Howard tells Bloomberg Intelligence. In this episode of the Choppin' It Up podcast, Howard sits down with BI's senior restaurant and foodservice analyst Michael Halen to discuss how the company's offerings, including order and pay on demand, are helping restaurant chains improve their restaurant operations and marketing. He also comments on AI and his vision of the smart-table experience of the future.
Bloomberg
11-06-2025
- Business
- Bloomberg
Ziosk's Howard on Lifting Sales, Ops Via Digital: Choppin' It Up
Establishing a digital relationship with the 75% of a chain's patrons that aren't loyalty customers is the growth engine for full-service restaurant traffic going forward, Ziosk's Co-founder and Chief Revenue and Growth Officer Raymond Howard tells Bloomberg Intelligence. In this episode of the Choppin' It Up podcast, Howard sits down with BI's senior restaurant and foodservice analyst Michael Halen to discuss how the company's offerings, including order and pay on demand, are helping restaurant chains improve their restaurant operations and marketing. He also comments on AI and his vision of the smart table experience of the future.
Business Wire
05-05-2025
- Business
- Business Wire
Flynn Group Partners with Ziosk to Enhance Guest Experience and Optimize Operations at its Applebee's Restaurants
DALLAS--(BUSINESS WIRE)-- Ziosk, the pioneer of pay-at-the-table and a premier SaaS hospitality platform for restaurants, today announced its partnership with Flynn Group, the world's largest franchise operator. Working together, Flynn Group has deployed Ziosk's comprehensive suite of solutions at more than 460 Applebee's locations nationwide to optimize its tech stack, enhance the guest experience, and strengthen operational performance. Through this partnership, Flynn Group has selected Ziosk's zMini tablets with DigiSite Smart Table technology. When paired together, they power on-demand capabilities like self-order and pay-at-the-table for guests, as well as drive efficiency for team members. Purpose-built and tailored to Applebee's needs, Ziosk's hospitality platform works alongside team members and existing integrations to meet evolving customer needs and streamline procedures, maximizing productivity and guest satisfaction at a national scale. 'Ziosk's technology seamlessly complements the handheld tablets we currently have in place, creating a comprehensive digital hospitality experience in our restaurants,' said Dan Krebsbach, President, Flynn Applebee's. 'Giving guests control over when to order more items or pay their bill, all while our servers remain at the ready and equipped with handhelds for additional service, allows us to simultaneously meet guests' expectations for elevated convenience while ensuring every team member feels supported. In today's challenging labor environment, this is a game changer. We couldn't imagine a better experience than having Ziosk on the table.' As part of the deployment more than 20,000 Applebee's tables are now equipped with DigiSite Smart Table technology. Its spatial location software enables tablets to move effortlessly between tables, while automatically syncing to the corresponding guest check. This flexibility allows Applebee's to optimize tablet distribution based on each location's unique traffic patterns and volume, maximizing their investment while simplifying operations system-wide. Integrating seamlessly with the restaurant's POS, Flynn Group Applebee's locations are also utilizing Ziosk's zMini tablets to enhance guest engagement and satisfaction. Pay-at-the-table technology eliminates the wait time associated with paying and provides a frictionless, secure process. It also enables premium games and entertainment offerings that promote more memorable dining experiences, and self-ordering capabilities that empower guests to order appetizers and drinks on demand, customizing the way they dine. The Ziosk zMini tablets also offer targeted promotional capabilities, arming Applebee's with the ability to spotlight seasonal specials and featured offerings. They also highlight cause-marketing efforts, notably helping Flynn Group nearly triple guest donations to Alex's Lemonade Stand Foundation for pediatric cancer research from $150,000 to $373,000 in July to September of 2024. 'We're thrilled to launch the next evolution of Ziosk's cutting-edge technology with a highly respected industry leader like Flynn Group and their Applebee's restaurants,' said Raymond Howard, Chief Revenue and Growth Officer for Ziosk. 'Eliminating the wait for guests is key to driving revenue and guest satisfaction. We're empowering guests to order apps, desserts, reorder drinks and pay when they're ready – letting them dine how they want. Having a tablet cycling through promotions on the table is also maximizing profits by delivering the right message at the right time to convert upsells. Coupling this with our latest innovations – SmartTable and DigiSite – reduces the number of tablets needed in any given restaurant, further lowering costs.' Bringing together both Ziosk zMini tablets and DigiSite Smart Table technology makes the partnership between Ziosk and Flynn Group truly all-encompassing. Combining a frictionless pay-at-the-table solution, more efficient table distribution, and enhanced charitable programs enables Flynn Group to deliver a level of hospitality that keeps guests coming back for more. To learn more about Ziosk, please visit About Ziosk Ziosk, the pioneer of pay-at-the-table, is a premier SaaS hospitality platform for restaurants. Ziosk's core product suite includes solutions for pay-at-the-table, ordering, loyalty, guest engagement, guest feedback, and advanced data collection and analysis, in addition to hardware products like the Ziosk Pro Server and Ziosk zMini tablets. Ziosk's newest offerings include the Drop & Pay™ Digital Check Presenter and DigiSite, an industry-leading location intelligence solution. Based in Dallas, the company processes over $17B in transactions annually and engages over 1bn guests per year. For more information, please visit About Flynn Group Founded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants in the United States, after only Starbucks and Chipotle. Flynn Group owns and operates more than 2,700 consumer facing businesses across Applebee's ®, Arby's ®, Taco Bell ®, Panera ®, Pizza Hut ®, Wendy's ® and Planet Fitness ® brands, spanning 44 states, Australia and New Zealand, generating more than $4.7 billion in sales and employing more than 75,000 people. More information is available at
Yahoo
05-05-2025
- Business
- Yahoo
Flynn Group Partners with Ziosk to Enhance Guest Experience and Optimize Operations at its Applebee's Restaurants
World's largest restaurant franchisor selects Ziosk to deliver greater guest satisfaction and streamline operations at all Flynn Group Applebee's locations DALLAS, May 05, 2025--(BUSINESS WIRE)--Ziosk, the pioneer of pay-at-the-table and a premier SaaS hospitality platform for restaurants, today announced its partnership with Flynn Group, the world's largest franchise operator. Working together, Flynn Group has deployed Ziosk's comprehensive suite of solutions at more than 460 Applebee's locations nationwide to optimize its tech stack, enhance the guest experience, and strengthen operational performance. Through this partnership, Flynn Group has selected Ziosk's zMini tablets with DigiSite Smart Table technology. When paired together, they power on-demand capabilities like self-order and pay-at-the-table for guests, as well as drive efficiency for team members. Purpose-built and tailored to Applebee's needs, Ziosk's hospitality platform works alongside team members and existing integrations to meet evolving customer needs and streamline procedures, maximizing productivity and guest satisfaction at a national scale. "Ziosk's technology seamlessly complements the handheld tablets we currently have in place, creating a comprehensive digital hospitality experience in our restaurants," said Dan Krebsbach, President, Flynn Applebee's. "Giving guests control over when to order more items or pay their bill, all while our servers remain at the ready and equipped with handhelds for additional service, allows us to simultaneously meet guests' expectations for elevated convenience while ensuring every team member feels supported. In today's challenging labor environment, this is a game changer. We couldn't imagine a better experience than having Ziosk on the table." As part of the deployment more than 20,000 Applebee's tables are now equipped with DigiSite Smart Table technology. Its spatial location software enables tablets to move effortlessly between tables, while automatically syncing to the corresponding guest check. This flexibility allows Applebee's to optimize tablet distribution based on each location's unique traffic patterns and volume, maximizing their investment while simplifying operations system-wide. Integrating seamlessly with the restaurant's POS, Flynn Group Applebee's locations are also utilizing Ziosk's zMini tablets to enhance guest engagement and satisfaction. Pay-at-the-table technology eliminates the wait time associated with paying and provides a frictionless, secure process. It also enables premium games and entertainment offerings that promote more memorable dining experiences, and self-ordering capabilities that empower guests to order appetizers and drinks on demand, customizing the way they dine. The Ziosk zMini tablets also offer targeted promotional capabilities, arming Applebee's with the ability to spotlight seasonal specials and featured offerings. They also highlight cause-marketing efforts, notably helping Flynn Group nearly triple guest donations to Alex's Lemonade Stand Foundation for pediatric cancer research from $150,000 to $373,000 in July to September of 2024. "We're thrilled to launch the next evolution of Ziosk's cutting-edge technology with a highly respected industry leader like Flynn Group and their Applebee's restaurants," said Raymond Howard, Chief Revenue and Growth Officer for Ziosk. "Eliminating the wait for guests is key to driving revenue and guest satisfaction. We're empowering guests to order apps, desserts, reorder drinks and pay when they're ready – letting them dine how they want. Having a tablet cycling through promotions on the table is also maximizing profits by delivering the right message at the right time to convert upsells. Coupling this with our latest innovations – SmartTable and DigiSite – reduces the number of tablets needed in any given restaurant, further lowering costs." Bringing together both Ziosk zMini tablets and DigiSite Smart Table technology makes the partnership between Ziosk and Flynn Group truly all-encompassing. Combining a frictionless pay-at-the-table solution, more efficient table distribution, and enhanced charitable programs enables Flynn Group to deliver a level of hospitality that keeps guests coming back for more. To learn more about Ziosk, please visit About ZioskZiosk, the pioneer of pay-at-the-table, is a premier SaaS hospitality platform for restaurants. Ziosk's core product suite includes solutions for pay-at-the-table, ordering, loyalty, guest engagement, guest feedback, and advanced data collection and analysis, in addition to hardware products like the Ziosk Pro Server and Ziosk zMini tablets. Ziosk's newest offerings include the Drop & Pay™ Digital Check Presenter and DigiSite, an industry-leading location intelligence solution. Based in Dallas, the company processes over $17B in transactions annually and engages over 1bn guests per year. For more information, please visit About Flynn GroupFounded by Chairman and CEO Greg Flynn in 1999, Flynn Group LP (formerly Flynn Restaurant Group) is the largest franchise operator in the world, and the third largest operator of restaurants in the United States, after only Starbucks and Chipotle. Flynn Group owns and operates more than 2,700 consumer facing businesses across Applebee's®, Arby's®, Taco Bell®, Panera®, Pizza Hut®, Wendy's® and Planet Fitness® brands, spanning 44 states, Australia and New Zealand, generating more than $4.7 billion in sales and employing more than 75,000 people. More information is available at View source version on Contacts Media Contact: Laura BianchiZiosk@ 332-242-4338
Yahoo
27-02-2025
- Business
- Yahoo
Bloomin Brands Inc (BLMN) Q4 2024 Earnings Call Highlights: Strategic Shifts Amidst Market ...
Release Date: February 26, 2025 For the complete transcript of the earnings call, please refer to the full earnings call transcript. Bloomin Brands Inc (NASDAQ:BLMN) has initiated a holistic strategy to improve business results in 2025, focusing on simplifying operations and enhancing guest experiences. The company has refranchised its Brazil operations, retaining a 33% ownership, which de-risks the business model and allows management to focus on domestic growth. BLMN is implementing a menu simplification strategy, reducing menu items by 10-20% to improve quality and operational efficiency. The introduction of Ziosk technology at Outback is expected to enhance guest satisfaction and operational efficiency, with 80% of guests using pay-at-the-table features in test locations. The company is focusing on sustainable traffic and sales growth by improving quality, value, and guest experience, with a particular emphasis on turning around the Outback brand. Bloomin Brands Inc (NASDAQ:BLMN) underperformed the industry in Q4 2024, losing market share by 260 basis points on sales and 410 basis points on traffic. The company's Q4 2024 revenues were down 8% from the previous year, primarily due to the absence of a 53rd week and restaurant closures. BLMN's Q4 adjusted operating margins declined to 4.4% from 7.5% the previous year, impacted by inflationary pressures on labor and restaurant operating expenses. The company reported a GAAP diluted earnings per share loss of $0.93 in Q4 2024, compared to a profit of $0.45 in 2023, due to impairments and tax expenses related to the Brazil transaction. BLMN's guidance for 2025 anticipates flat to negative 2% US comparable restaurant sales, with continued pressure from labor and commodity inflation. Warning! GuruFocus has detected 4 Warning Signs with BLMN. Q: Mike Spanos, you've expressed the importance of taking care of the people and helping ensure they can do their jobs well. Can you give a sense of the timeline for these actions and any other big changes you want to look at? A: We started quickly with leadership changes and the Brazil transaction to de-risk and simplify the business. We've also de-layered the organization to empower brand-level decision-making. Menu reductions will be implemented by May, and Ziosk will be in place by the end of April. The focus is on abundant everyday value, with significant benefits expected in the second half of the year. Q: Should we consider similar trends by brand for the first quarter as seen in the fourth quarter? A: Yes, the trends by brand observed in the fourth quarter are expected to be consistent in the first quarter. Q: Are there any underlying changes in consumer spending beyond weather and holiday shifts? A: We see a choppy environment and a choosy consumer, particularly in the short term. There is some check management among households under $100,000, affecting appetizer mix and beverage attachments. However, long-term trends remain positive, and we are meeting consumers with the right value to encourage visits. Q: What is the main opportunity for improving the guest experience? A: The main opportunity lies in consistency of execution, focusing on quality, value, and guest experience to drive intent to return and frequency of visitation. Q: How are you envisioning the Outback value strategy as you move away from LTOs? A: The focus is on abundant everyday value, exemplified by the Aussie 3 Course, which has shown strong guest engagement and trade-up behavior. This strategy builds brand trust and encourages frequent visits, aligning with our goal of delivering consistent value and simplifying operations. For the complete transcript of the earnings call, please refer to the full earnings call transcript. This article first appeared on GuruFocus. Sign in to access your portfolio
