Latest news with #ZoomTeamChat
The Hindu
22-04-2025
- Business
- The Hindu
Zoom expands AI agentic features across Zoom Workplace
Zoom has expanded AI agentic features across Zoom Workplace with a Custom AI Companion add-on, Voice Recorder, Tasks and Custom Avatars as well as new features for Zoom Meetings, Zoom Team Chat, Zoom Revenue Accelerator and others. 'Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We're further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration,' said Jeff Smith, head of Product for Workplace AI, Meetings and Spaces at the company. The AI Companion helps users organise tasks and perform various tasks like taking notes during Zoom Meetings etc. It can automatically generate recommended tasks and assign them to the correct person based on the meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs converting action items into actionable tasks. It also recommends the next steps to be taken and gives insights for the actions. It also tracks tasks via the task management tab. The platform has also launched the Custom AI Companion as a paid add-on so organisations can tailor AI agents and skills as per their needs. Users will now also be able to connect beyond just Zoom via third-party AI agents with Custom AI Companion. The platform will be supporting both Model Context Protocol from Anthropic and Agent to Agent Protocol from Google in Zoom AI Studio so users can integrate external AI agents with AI Companion. The AI Companion Voice Recorder is able to transcribe, summarise and record action items even when users aren't in a Zoom Meeting and Zoom Phone call. This feature will be available later this month on mobile and on Rooms eventually. Zoom is also using small language models optimised for specific AI skills to translate languages including German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese and Traditional Chinese, in the Zoom Team Chat. Users can also mention people who are not in the chat and share their contact info over Zoom Team Chat without adding them. Organisations can connect AI Companion chats with a variety of enterprise data sources like project management tools, cloud storage, email accounts and customer databases through Amazon Q Business and Glean. This can help users quickly get some context during a Zoom meeting. The AI Companion helps users create an avatar for Zoom Clips so they can just record a clip and share it with their team member to help them catch up in case they missed something. The feature will be available with the Custom AI Companion add-on as well as a separate SKU in May. There's also a new app developed with Salesforce to provide users with AI summaries of Zoom Phone calls directly in the app. Another tool available now called Workvivo AI helps users write better updates, search for answers easier and make more engaging surveys. The Zoom Revenue Accelerator has also been improved by using AI insights and automation to analyse sales conversations and bring in customer insights. The new feature has an AI agent that can run on admin-configured sales methodologies like BANT, SPICED and MEDDICC on behalf of sales reps to reduce time spent on manual data entry and ensure CRM entries are accurate. Zoom has also introduced Zoom Workplace for Frontline, a mobile solution for frontline workers in retail, healthcare, manufacturing, hospitality and others. Meanwhile Zoom Workplace for Clinicians which provides AI notes to healthcare clients.
Hans India
22-04-2025
- Business
- Hans India
Zoom Unveils Custom AI Tools, Tasks, and Smart Scheduling Features
Zoom launched additional agentic skills across Zoom Workplace, delivering on the promise of agentic AI with the Custom AI Companion add-on, Voice Recorder, Tasks, and Custom Avatars, plus new features for Zoom Meetings, Zoom Team Chat, Zoom Whiteboard, Zoom Revenue Accelerator, and more. 'A year ago, we launched Zoom Workplace's AI-first capabilities, transforming how users work—helping them get more done, drive better results, and strengthen their relationships at work. AI Companion became a personal assistant across Zoom Workplace, plugging into all your favorite apps like Outlook, Office, Gmail, Google Calendar, and Google Docs,' said Jeff Smith, head of Product for Workplace AI, Meetings, and Spaces at Zoom. 'Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We're further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration.' Get more done with Zoom AI Companion across Zoom Workplace Zoom AI Companion helps users save critical time in their day by surfacing and organizing tasks, enabling them to scale their work, taking notes for them during Zoom Meetings and in-person conversations, and much more, so they have time to focus on what matters most. Zoom Tasks Between meetings, emails, chats, and calls, teams and individuals can get overwhelmed with keeping track of everything that needs to get done. Zoom Tasks with AI Companion helps surface, manage, and complete tasks across Zoom Workplace to get more done, and can aggregate tasks all within the centralized task management tab or embed tasks in a Zoom Doc for easy tracking. Get a curated to-do list : Zoom AI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to others. : Zoom AI Companion can automatically generate recommended tasks and assign them to the right owner based on meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs, and more, quickly converting action items into actionable tasks to accept or delegate to others. Complete to-dos faster : Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next steps. : Zoom AI Companion can help users get started and complete tasks by providing insights and recommending next steps. Drive follow-through and visibility: Zoom Tasks can help everyone stay on track and in the know by utilizing the centralized task management tab, sharing and assigning tasks across accounts, and summarizing tasks using AI Companion. Zoom Tasks is now available for Zoom Workplace plans; with AI Companion capabilities available for eligible paid plans. Voice Recorder For in-person interactions, the AI Companion Voice Recorder can transcribe, summarize, and capture action items, so users can enjoy the benefits of AI Companion even when they're not on a Zoom Meeting or Zoom Phone call. Voice Recorder enables users to connect face to face, whether it's a spontaneous meeting or a planned one, and not worry about taking notes manually. (Available later this month on mobile and coming to Rooms this summer.) Streamlining collaboration with enhancements to Zoom AI Companion, Zoom Meetings, Zoom Spaces, and Zoom Team Chat Zoom prioritizes innovation, consistently delivering new and exciting products like Zoom Tasks, as well as improvements to its existing product lineup. To better support multi-lingual and global teams using Zoom Team Chat , Zoom is now using its own Small Language Model (SLM) optimized for specific AI skills to provide improved translations from eight languages (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English. , Zoom is now using its own optimized for specific AI skills to provide improved translations from eight languages (German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese, Traditional Chinese) to English. Also in Zoom Team Chat , users can now mention people who are not in a chat/channel and share their contact info without having to add them to the chat/channel. (Available now.) , users can now mention people who are not in a chat/channel and share their contact info without having to add them to the chat/channel. (Available now.) Users can ask AI Companion to schedule meetings with multiple participants from the side panel in any product tab within Zoom Workplace. AI Companion will find the best times for all invitees by pulling data from across the platform and suggesting scheduling options for the user to confirm. AI Companion will then set up the Zoom meeting, add it to the participants' calendars, and generate suggested meeting topics and agendas. with multiple participants from the side panel in any product tab within Zoom Workplace. AI Companion will find the best times for all invitees by pulling data from across the platform and suggesting scheduling options for the user to confirm. AI Companion will then set up the Zoom meeting, add it to the participants' calendars, and generate suggested meeting topics and agendas. During Zoom meetings, users can create private group chats 1:1 or with a specific subset of participants. They can even add a custom name to their group to help track multiple private chat groups at once and share links within the private group chats. (Available now.) Get better results with Custom AI Companion Custom AI Companion Starting today, organizations can tailor AI agents and skills to address their unique needs and drive efficiency across their organizations with the Custom AI Companion paid add-on. Custom AI Companion is powered by Zoom AI Studio, a low-code, drag-and-drop builder where admins can customize Zoom AI Companion for their organization. This summer, users will be able to connect beyond Zoom via integrated third-party AI agents with Custom AI Companion. To facilitate this integration, Zoom will support both Model Context Protocol from Anthropic and Agent to Agent Protocol from Google in Zoom AI Studio, making it simpler to integrate external AI agents with AI Companion. Bring Your Own Index (BYOI) With Bring Your Own Index (BYOI), organizations can now connect AI Companion interactions to a wide variety of enterprise data sources like project management tools, cloud storage, email accounts, and customer databases through Amazon Q Business or Glean. For example, users can connect their Amazon Q Business index to surface relevant documents, emails, and project info in AI Companion to quickly gain context during a Zoom meeting. Custom Avatars for Zoom Clips Zoom Clips helps users easily share information without the need for a meeting. For example, if a user needs to walk a colleague through a document they drafted, rather than wait for both of them to be available, the user can simply record a Zoom clip and share it with their colleague. With Custom Avatars for Zoom Clips, users can now use AI Companion to create an avatar in their likeness, provide a transcript of the desired content, and allow AI Companion to generate a clip for them, saving them invaluable time without the need to re-record and helping them scale their efforts. Custom Avatars for Zoom Clips are designed with security and authenticity safeguards, including protection around the initial video creation. For example, gesture checks help detect the potential use of pre-recorded or manipulated footage, and video and audio watermarks indicate its AI origin. Custom Avatars for Zoom Clips are available now with the Custom AI Companion add-on and will also be available as a separate SKU, which is planned to be released in May. The Custom AI Companion add-on is available for $12 per user per month, with more capabilities expected this summer. To learn more about all of the features that are and will be available for Custom AI Companion license holders, visit the Zoom website and read the Zoom blog to learn more about how organizations can tailor AI Companion to meet their unique needs. Staying organized just got easier For those users who aren't Zoom Whiteboard users yet but would like to be, they can now easily convert boards from Miro, Mural, and Lucid to Zoom Whiteboard . (Available now.) . (Available now.) To help users create more dynamic Zoom Whiteboards, templates have been enhanced with sticky notes and emoji stacks to make it easier to add objects to a board. AI Companion can also now summarize Whiteboard content. (Available now.) Strengthen relationships for better collaboration When users are given the right tools to connect with their colleagues and customers, enhanced collaboration is possible. Zoom is empowering users with innovations to help spark new connections and foster existing ones. Online Fax simplifies business communications by consolidating fax, SMS, and calls on one Zoom Phone number, eliminating the need for additional hardware, providers, complex setups, and extra billing. (Available now.) simplifies business communications by consolidating fax, SMS, and calls on one number, eliminating the need for additional hardware, providers, complex setups, and extra billing. (Available now.) Prioritize urgent voicemails and extract key action items from Zoom Phone for Microsoft Teams with AI Companion, helping users stay organized and manage their time more efficiently. (Planned to be available later this month.) with AI Companion, helping users stay organized and manage their time more efficiently. (Planned to be available later this month.) To save time and stay organized, the Zoom + Salesforce app provides users with AI-generated summaries of Zoom Phone calls directly in the app. (Available now.) provides users with AI-generated summaries of Zoom Phone calls directly in the app. (Available now.) To help users work smarter, faster, and more effectively, Workvivo AI, powered by Zoom AI Companion, helps users write better company updates, find answers more easily, and create more engaging surveys. (Available now.) To learn more about Zoom Workplace, visit the Zoom website . Empowering contact center and sales teams Enhancements to Zoom CX include new workforce management features designed to provide greater flexibility, precision, and efficiency in agent scheduling and staffing forecasts. These enhancements empower both supervisors and agents with advanced tools for optimizing workforce planning across multiple channels. Deferrable work forecasting enables Workforce Management admins to predict staffing needs for non-real-time communication channels such as email, social media, and voicemail to enable businesses to allocate sufficient resources across all customer touchpoints. (Available now.) enables Workforce Management admins to predict staffing needs for non-real-time communication channels such as email, social media, and voicemail to enable businesses to allocate sufficient resources across all customer touchpoints. (Available now.) Seat limits for agent scheduling allow supervisors to set minimum and maximum staffing levels at different times of the day, helping to optimize agent distribution throughout the week. (Available now.) allow supervisors to set minimum and maximum staffing levels at different times of the day, helping to optimize agent distribution throughout the week. (Available now.) Supervisors can also take advantage of the ability to create multiple forecast scenarios , allowing them to model different staffing strategies and analyze how changes in metrics and volumes might impact workforce needs. (Available now.) , allowing them to model different staffing strategies and analyze how changes in metrics and volumes might impact workforce needs. (Available now.) Enhancements to dynamic daily scheduling further improve flexibility using AI by optimizing weekly schedules to customize shift structures for specific days. For example, the system can pick days to be worked, implement shorter shifts on Saturdays, or incorporate additional activities beyond standard breaks and meals. (Available now.) further improve flexibility using AI by optimizing weekly schedules to customize shift structures for specific days. For example, the system can pick days to be worked, implement shorter shifts on Saturdays, or incorporate additional activities beyond standard breaks and meals. (Available now.) Agent scheduling preferences allow employees to rank up to three preferred shift start times in quarter-hour increments to help balance workforce needs with employee preferences and enable increased job satisfaction and improved efficiency. (Available now.) Zoom Revenue Accelerator In today's high-velocity sales environment, teams are under constant pressure to move fast, stay aligned, and keep data consistent across fragmented tools and channels. The latest innovations in Zoom Revenue Accelerator use AI insights and automation to streamline execution and help teams close deals faster with greater consistency and confidence. A new AI playbooks feature for Zoom Revenue Accelerator introduces an always-on agent that can run on admin-configured sales methodologies such as BANT, SPICED, and MEDDICC on behalf of sales reps behind the scenes. Administrators can deploy out-of-the-box or custom frameworks to ensure a standardized, repeatable approach to sales execution based on organizational preferences. This new feature leverages advanced AI and LLMs to analyze sales conversations to surface key customer insights and automatically suggest updates to opportunity fields. This helps reduce manual data entry, keep CRM records accurate and up to date, and free up sales teams to focus on what they do best — selling. By reducing manual data entry and providing more accurate and consistent CRM records, sales teams can focus on selling can focus on selling Sales managers gain deeper visibility into team adherence to selected methodologies through tracking and reporting, enabling more effective coaching. gain deeper visibility into team adherence to selected methodologies through tracking and reporting, enabling more effective coaching. For administrators, AI playbooks simplify the implementation of standardized or custom sales frameworks for a more structured and scalable sales process. Additionally, the introduction of deal explorer for Zoom Revenue Accelerator enables sales teams to surface critical sales insights through natural language queries. By aggregating and analyzing information across the entire opportunity lifecycle, deal explorer eliminates the need to manually sift through multiple data sources. This helps sales reps save valuable time, improve sales execution, and stay focused on closing deals with greater confidence. For example, sales professionals can ask questions about a specific deal such as 'What are the next steps for this opportunity?' or 'Has pricing been discussed?' and receive contextual, structured answers based on a comprehensive analysis of calls, meetings, and CRM data. These new features are available now to Zoom Revenue Accelerator customers. Zoom expands industry offerings Frontline workers in industries like retail, manufacturing, first responders, and healthcare need solutions tailored to their specific needs. Zoom is launching two new products that will help save frontline workers time and boost efficiency. Zoom Workplace for Frontline: Zoom Workplace for Frontline, a purpose-built, AI Companion-based mobile solution for frontline workers will provide key on-shift communications and work management tools for frontline workers in industries such as retail, healthcare, manufacturing, hospitality, and others to help them be more connected and efficient in their daily tasks. To learn more about Zoom Workplace for Frontline, visit the Zoom newsroom . (Available now.)
Mid East Info
20-03-2025
- Business
- Mid East Info
Zoom debuts new agentic AI skills and agents for Zoom AI Companion - Middle East Business News and Information
Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, and more More than 45 new innovations announced, including AI enhancements for Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, and Zoom Contact Center, help users get more done, do their best work, and strengthen relationships. New Zoom customer experience (CX) innovations include next-generation enhancements to Zoom Virtual Agent chat and the introduction of Virtual Agent for voice, AI intent routing capabilities, and Advanced Quality Management.. Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled agentic AI Companion capabilities, new Zoom AI Companion skills, and AI updates across its platform, including Zoom Meetings, Zoom Team Chat, Zoom Docs, Zoom Phone, Zoom Whiteboard, Zoom Contact Center, industry solutions, and more. 'AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,' said Smita Hashim, chief product officer at Zoom. 'We're delivering value for our customers through AI agents and agentic skills that solve real customer problems, helping them connect, collaborate, and get more done, all within the Zoom platform our users trust and love.' 'We've been using Zoom AI Companion since it became available, and I've seen firsthand how it has transformed our academic and administrative operations,' said Steven Carroll, chief information officer at Saint Leo University. 'This technology isn't just about efficiency; it allows our employees to spend less time on manual tasks and more time on meaningful collaboration, and focus on what matters most: supporting our students' educational journey.' AI Companion takes action with AI skills and agents: Zoom is elevating AI Companion across its entire platform through AI agentic skills, agents, and models to deliver high-quality results, help users improve productivity, and strengthen relationships. AI Companion will help users get more done by executing on their behalf and managing multi-step actions with the knowledge of which agents and skills to tap into using reasoning and memory to make decisions, solve complex problems, and learn over time, along with task action and orchestration to execute and complete tasks. Additional new agentic skills include calendar management to help schedule meetings and find a time that works for everyone, clip generation for fast clip creation, writing assistance for advanced document creation, and more. AI Companion will also extend to specialized agents that power Zoom Business Services. For customer self-service, Zoom Virtual Agent leverages memory and reasoning skills to deliver empathetic and contextual conversations and task action to resolve complex issues from start to finish. With AI Studio, users can effortlessly create and deploy customizable virtual agents (available in beta later this spring). Zoom Revenue Accelerator users will also be able to benefit from a specialized agent for sales in the coming months to help increase revenue through automated insights, personalized outreach and enhanced prospecting. Coming soon, with Zoom's open platform, users will be able to interact with third-party agents such as ServiceNow AI Agents and create their own custom agents with specific skill sets to address unique needs, such as streamlining sales RFPs or IT and HR service requests. AI Companion will know when to work with third-party and custom agents to take action and complete tasks. Custom AI Companion add-on will allow organizations to customize AI Companion with AI Studio by tailoring it to address their unique needs and drive efficiency. Organizations will be able to create custom meeting templates and custom dictionaries with vocabulary unique to their business or industry, incorporate information from their own data sources, including compatible third-party applications, and use AI Studio to expand AI Companion's knowledge and skills to help drive decisions and actions and complete tasks. Users will have access to a digital personal AI coach and custom meeting summary templates that will allow users to structure meeting summaries for specific industry verticals or use cases, such as one-on-one meetings, customer intake, or brainstorming meetings. Users will also have access to Custom Avatars for Zoom Clips to help scale video clip creation and avoid multiple takes by using a personalized AI-generated avatar to create clips with a user-provided script. Custom Avatars will be included in the Custom AI Companion add-on and will also be available for purchase separately. The Custom AI Companion add-on is expected to be available for purchase in April for $12 per user per month (personal coach is expected to be available in June). As part of Zoom's federated approach to AI, the Custom AI Companion add-on will incorporate Small Language Models (SLMs) alongside Zoom's third-party LLMs to deliver industry-leading performance and cost-effectiveness for modern businesses. Zoom's new SLMs are trained with extensive multilingual data, optimized for specific tasks to perform complex actions, and well-positioned to facilitate multi-agent collaboration. Get more done with AI Companion: With new agentic skills, AI Companion can help users get more done, identify and execute tasks, manage meetings, and more. AI Companion's agentic skills work across the platform to help reduce manual work so users can focus on what matters most. Zoom Tasks with AI Companion will help users surface, complete, and manage tasks across Zoom Workplace by automatically detecting action items in meeting summaries, chats, and emails, and completing tasks like scheduling follow-up meetings or generating documents from meetings. Tasks will be available in a new tab within Zoom Workplace and can be embedded into a Zoom Doc, creating a central repository to track personal, team, and project tasks from creation to completion. Zoom Tasks is expected to launch at the end of March. Meeting agendas with AI Companion, expected to launch in May, will help users stay organized by using templates or recent agendas to provide recommended content. Hosts will be able to add an agenda timer to sections to keep meetings on track and receive AI-generated live notes during the meeting. After the meeting, hosts will be able to easily share the summary and action items. Live notes for Meetings and Phone, expected to launch in May, will provide real-time summaries during a meeting or phone call to help users catch up quickly, stay on track, focus on real-time topics connected to the agenda, and track updates live. AI Companion for Zoom Phone can now generate voicemail summaries and support the Zoom for Microsoft Teams app. Zoom Phone calls within Microsoft Teams can generate AI Companion call summaries, and prioritize and extract tasks from voicemails. A new voice recorder on the Zoom Workplace mobile app, expected to launch in late March, will transcribe, summarize, and capture action items with AI Companion and create high-quality recordings for in-person conversations, so users can connect without taking notes. AI Companion for Workspace Reservation will show in-office workers when colleagues are expected to be in the office, recommend which days to go into the office based on scheduled meetings and their teammates' scheduled in-office days, and have AI Companion proactively book a desk or a Zoom Room for them. These updates are expected to launch in May. AI Companion helps users do their best work and get better results: Zoom Docs helps workers create high-quality content more efficiently by providing AI Companion writing assistance, as well as internal and external information search capabilities to help maximize productivity and streamline workflows. Zoom Docs will have enhanced AI Companion capabilities with advanced references and queries that will be able to help a user create a writing plan based on the context, search internal and external information for references, and aggregate them into a high-quality business document based on user instructions. Advanced references and queries are expected to launch in June. Users can prompt AI Companion to automatically create data tables, including from meeting summaries, so that content may be more easily digested and organized in a table format. AI Companion will be able to automatically label the columns so users can quickly see highlights and automate information like categorization and summarization for each record. This feature is expected to be available in July. Zoom also announced Zoom Drive, a central repository for meeting and productivity assets such as Zoom Docs, that will make it easier to find and access assets across Zoom Workplace. Zoom Drive is expected to launch in May. Zoom AI Companion continues to be included at no additional cost for customers with the paid services in their Zoom user accounts. Specialized AI Companion capabilities, custom agent configurations, and third-party agents may cost an additional fee or be subject to separate pricing. Visit the Zoom newsroom for more information on Zoom's approach to agentic AI and Zoom Workplace enhancements. Strengthen relationships with Zoom Business Services The Zoom Business Services suite for marketing, customer care, and sales includes AI-first solutions that are tightly integrated with Zoom Workplace and designed to help customer-facing employees strengthen customer relationships and improve customer experiences. Zoom Customer Experience (CX) Zoom is bringing agentic skills to Zoom Contact Center with specialized AI agents to help revolutionize customer experiences, empower customer service agents, and enhance self-service interactions while maintaining the importance of human connections. New generative AI advancements with agentic AI skills will introduce the next evolution of self-service. Zoom Virtual Agent will offer more natural language skills, handle complex queries, and execute tasks on behalf of customers. To extend these capabilities, Zoom Virtual Agent will be available for voice and chat channels (planned for qualified customer beta later this spring), offering a seamless, always-on experience. AI-intent routing (expected to launch at the end of March), will intelligently route customers to the best-suited agent based on real-time intent detection. With Advanced Quality Management, contact center teams will have access to Auto Quality Management, which will use AI to automatically score up to 100% of customer interactions, and Ask Quality Management, which will deliver a conversational interface for supervisors to directly query transcripts and uncover valuable insights. Advanced Quality Management is expected to launch in May. Zoom delivers powerful industry-specific solutions: Zoom Workplace for Frontline, expected to launch in April, is a purpose-built, AI Companion-based, mobile solution that gives frontline workers the on-shift communications and work management tools needed to be more connected and efficient in their daily tasks. Zoom Workplace for Clinicians, expected to launch at the end of March, is designed to streamline clinical workflows. It enables doctors, nurses, and practitioners to dedicate more time to patient care and engagement rather than spending valuable time on documentation and administrative tasks. Zoom Workplace for Clinicians will be able to automatically generate clinical notes in the office or a virtual Zoom telehealth appointment so that physicians can focus on what matters most: their patients. Zoom Workplace for Education will provide AI Companion-generated lecture summaries with supporting material that teachers can use to generate assignments and students can use to create study materials (expected to be available in May). Later this year, a live notes feature will enable students to add comments, reactions, and highlights to the live transcripts to engage with lecture content during and post class to further learning. The Zoom hardware certification program is expanding solutions to support industry verticals beginning in April: For education customers, Zoom will add select document cameras, which are intended to capture documents or objects on a table that can be shared in a Zoom virtual meeting or class, to its certified hardware portfolio. For healthcare customers, Zoom will certify select cameras for use in patient rooms, enabling remote observation of patients. About Zoom: Zoom's mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
Bahrain News Gazette
17-03-2025
- Business
- Bahrain News Gazette
Zoom debuts new agentic AI skills and agents for Zoom AI Companion
Zoom AI Companion expands agentic skills across the entire Zoom platform, using reasoning and memory to take action and orchestrate task execution, conversational self-service, custom agent creation, and more More than 45 new innovations announced, including AI enhancements for Zoom Meetings, Zoom Phone, Zoom Team Chat, Zoom Docs, and Zoom Contact Center, help users get more done, do their best work, and strengthen relationships New Zoom customer experience (CX) innovations include next-generation enhancements to Zoom Virtual Agent chat and the introduction of Virtual Agent for voice, AI intent routing capabilities, and Advanced Quality Management ORLANDO, Fla., March 17, 2025 (GLOBE NEWSWIRE) — Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled agentic AI Companion capabilities, new Zoom AI Companion skills, and AI updates across its platform, including Zoom Meetings, Zoom Team Chat, Zoom Docs, Zoom Phone, Zoom Whiteboard, Zoom Contact Center, industry solutions, and more. 'AI Companion is evolving from a personal assistant to being truly agentic, which signals a major leap forward in how AI can enhance productivity and collaboration at work,' said Smita Hashim, chief product officer at Zoom. 'We're delivering value for our customers through AI agents and agentic skills that solve real customer problems, helping them connect, collaborate, and get more done, all within the Zoom platform our users trust and love.' 'We've been using Zoom AI Companion since it became available, and I've seen firsthand how it has transformed our academic and administrative operations,' said Steven Carroll, chief information officer at Saint Leo University. 'This technology isn't just about efficiency; it allows our employees to spend less time on manual tasks and more time on meaningful collaboration, and focus on what matters most: supporting our students' educational journey.' AI Companion takes action with AI skills and agents Zoom is elevating AI Companion across its entire platform through AI agentic skills, agents, and models to deliver high-quality results, help users improve productivity, and strengthen relationships. AI Companion will help users get more done by executing on their behalf and managing multi-step actions with the knowledge of which agents and skills to tap into using reasoning and memory to make decisions, solve complex problems, and learn over time, along with task action and orchestration to execute and complete tasks. Additional new agentic skills include calendar management to help schedule meetings and find a time that works for everyone, clip generation for fast clip creation, writing assistance for advanced document creation, and more. AI Companion will also extend to specialized agents that power Zoom Business Services. For customer self-service, Zoom Virtual Agent leverages memory and reasoning skills to deliver empathetic and contextual conversations and task action to resolve complex issues from start to finish. With AI Studio, users can effortlessly create and deploy customizable virtual agents (available in beta later this spring). Zoom Revenue Accelerator users will also be able to benefit from a specialized agent for sales in the coming months to help increase revenue through automated insights, personalized outreach and enhanced prospecting. Coming soon, with Zoom's open platform, users will be able to interact with third-party agents such as ServiceNow AI Agents and create their own custom agents with specific skill sets to address unique needs, such as streamlining sales RFPs or IT and HR service requests. AI Companion will know when to work with third-party and custom agents to take action and complete tasks. Custom AI Companion add-on will allow organizations to customize AI Companion with AI Studio by tailoring it to address their unique needs and drive efficiency. Organizations will be able to create custom meeting templates and custom dictionaries with vocabulary unique to their business or industry, incorporate information from their own data sources, including compatible third-party applications, and use AI Studio to expand AI Companion's knowledge and skills to help drive decisions and actions and complete tasks. Users will have access to a digital personal AI coach and custom meeting summary templates that will allow users to structure meeting summaries for specific industry verticals or use cases, such as one-on-one meetings, customer intake, or brainstorming meetings. Users will also have access to Custom Avatars for Zoom Clips to help scale video clip creation and avoid multiple takes by using a personalized AI-generated avatar to create clips with a user-provided script. Custom Avatars will be included in the Custom AI Companion add-on and will also be available for purchase separately. The Custom AI Companion add-on is expected to be available for purchase in April for $12 per user per month (personal coach is expected to be available in June). As part of Zoom's federated approach to AI, the Custom AI Companion add-on will incorporate Small Language Models (SLMs) alongside Zoom's third-party LLMs to deliver industry-leading performance and cost-effectiveness for modern businesses. Zoom's new SLMs are trained with extensive multilingual data, optimized for specific tasks to perform complex actions, and well-positioned to facilitate multi-agent collaboration. Get more done with AI Companion With new agentic skills, AI Companion can help users get more done, identify and execute tasks, manage meetings, and more. AI Companion's agentic skills work across the platform to help reduce manual work so users can focus on what matters most. Zoom Tasks with AI Companion will help users surface, complete, and manage tasks across Zoom Workplace by automatically detecting action items in meeting summaries, chats, and emails, and completing tasks like scheduling follow-up meetings or generating documents from meetings. Tasks will be available in a new tab within Zoom Workplace and can be embedded into a Zoom Doc, creating a central repository to track personal, team, and project tasks from creation to completion. Zoom Tasks is expected to launch at the end of March. Meeting agendas with AI Companion, expected to launch in May, will help users stay organized by using templates or recent agendas to provide recommended content. Hosts will be able to add an agenda timer to sections to keep meetings on track and receive AI-generated live notes during the meeting. After the meeting, hosts will be able to easily share the summary and action items. Live notes for Meetings and Phone , expected to launch in May, will provide real-time summaries during a meeting or phone call to help users catch up quickly, stay on track, focus on real-time topics connected to the agenda, and track updates live. AI Companion for Zoom Phone can now generate voicemail summaries and support the Zoom for Microsoft Teams app . Zoom Phone calls within Microsoft Teams can generate AI Companion call summaries, and prioritize and extract tasks from voicemails. A new voice recorder on the Zoom Workplace mobile app, expected to launch in late March, will transcribe, summarize, and capture action items with AI Companion and create high-quality recordings for in-person conversations, so users can connect without taking notes. AI Companion for Workspace Reservation will show in-office workers when colleagues are expected to be in the office, recommend which days to go into the office based on scheduled meetings and their teammates' scheduled in-office days, and have AI Companion proactively book a desk or a Zoom Room for them. These updates are expected to launch in May. AI Companion helps users do their best work and get better results Zoom Docs helps workers create high-quality content more efficiently by providing AI Companion writing assistance, as well as internal and external information search capabilities to help maximize productivity and streamline workflows. Zoom Docs will have enhanced AI Companion capabilities with advanced references and queries that will be able to help a user create a writing plan based on the context, search internal and external information for references, and aggregate them into a high-quality business document based on user instructions. Advanced references and queries are expected to launch in June. Users can prompt AI Companion to automatically create data tables , including from meeting summaries, so that content may be more easily digested and organized in a table format. AI Companion will be able to automatically label the columns so users can quickly see highlights and automate information like categorization and summarization for each record. This feature is expected to be available in July. Zoom also announced Zoom Drive , a central repository for meeting and productivity assets such as Zoom Docs, that will make it easier to find and access assets across Zoom Workplace. Zoom Drive is expected to launch in May. Zoom AI Companion continues to be included at no additional cost for customers with the paid services in their Zoom user accounts. Specialized AI Companion capabilities, custom agent configurations, and third-party agents may cost an additional fee or be subject to separate pricing. Visit the Zoom newsroom for more information on Zoom's approach to agentic AI and Zoom Workplace enhancements. Strengthen relationships with Zoom Business Services The Zoom Business Services suite for marketing, customer care, and sales includes AI-first solutions that are tightly integrated with Zoom Workplace and designed to help customer-facing employees strengthen customer relationships and improve customer experiences. Zoom Customer Experience (CX) Zoom is bringing agentic skills to Zoom Contact Center with specialized AI agents to help revolutionize customer experiences, empower customer service agents, and enhance self-service interactions while maintaining the importance of human connections. New generative AI advancements with agentic AI skills will introduce the next evolution of self-service. Zoom Virtual Agent will offer more natural language skills, handle complex queries, and execute tasks on behalf of customers. To extend these capabilities, Zoom Virtual Agent will be available for voice and chat channels (planned for qualified customer beta later this spring), offering a seamless, always-on experience. AI-intent routing (expected to launch at the end of March), will intelligently route customers to the best-suited agent based on real-time intent detection. With Advanced Quality Management, contact center teams will have access to Auto Quality Management , which will use AI to automatically score up to 100% of customer interactions, and Ask Quality Management , which will deliver a conversational interface for supervisors to directly query transcripts and uncover valuable insights. Advanced Quality Management is expected to launch in May. Visit the Zoom newsroom for an in-depth look at Zoom Business Services enhancements, including updates for Zoom Revenue Accelerator and Zoom Events. Zoom delivers powerful industry-specific solutions Zoom Workplace for Frontline, expected to launch in April, is a purpose-built, AI Companion-based, mobile solution that gives frontline workers the on-shift communications and work management tools needed to be more connected and efficient in their daily tasks. Zoom Workplace for Clinicians , expected to launch at the end of March, is designed to streamline clinical workflows. It enables doctors, nurses, and practitioners to dedicate more time to patient care and engagement rather than spending valuable time on documentation and administrative tasks. Zoom Workplace for Clinicians will be able to automatically generate clinical notes in the office or a virtual Zoom telehealth appointment so that physicians can focus on what matters most: their patients. Zoom Workplace for Education will provide AI Companion-generated lecture summaries with supporting material that teachers can use to generate assignments and students can use to create study materials (expected to be available in May). Later this year, a live notes feature will enable students to add comments, reactions, and highlights to the live transcripts to engage with lecture content during and post class to further learning. The Zoom hardware certification program is expanding solutions to support industry verticals beginning in April: For education customers, Zoom will add select document cameras, which are intended to capture documents or objects on a table that can be shared in a Zoom virtual meeting or class, to its certified hardware portfolio. For healthcare customers, Zoom will certify select cameras for use in patient rooms, enabling remote observation of patients. Some features and products may not be available for all regions and industry verticals. About Zoom Zoom's mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at . Zoom Public Relations Lacretia Nichols [email protected] GlobeNewswire Distribution ID 9395552
