Latest news with #airportservices
Zawya
19-05-2025
- Business
- Zawya
Marhaba adds Check-In Anywhere, Land & Leave to deliver end-to-end travel services
Move comes as industry reports show rise in demand for innovative, seamless travel solutions Dubai, UAE: marhaba, part of dnata and a leading global airport hospitality brand, has integrated services from DUBZ, the baggage technology and logistics company, into its expanding service portfolio. The move creates one of the most comprehensive airport service offerings in the world enabling passengers flying from Dubai to check in and hand off their luggage remotely, fast-track through immigration, and relax in a lounge, all while experiencing marhaba's signature hospitality in one seamless booking. As part of the integration, marhaba now offers three signature DUBZ services under its own umbrella: Check-In Anywhere allows passengers to check in from the comforts of their home, hotel or office – where certified check-in agents will issue boarding passes and collect luggage, which is securely delivered to the airport Land and Leave enables arriving passengers to skip baggage claim entirely, with their luggage delivered to their doorstep within hours of landing Baggage Storage and Delivery offers travellers flexible short-term or extended baggage storage options, as well as secure same-day delivery across the UAE ideal for transit passengers, early checkouts or those looking to experience the city baggage-free Check-In Anywhere and Land and Leave are now bookable directly via with Baggage Storage and Delivery offered at designated service points in Dubai. Combined with its core offerings – including Meet & Greet and lounge access – these services position marhaba as one of the few global providers delivering a fully integrated hospitality journey that extends well beyond the airport terminal. The announcement follows a significant uptick in demand for smarter airport experiences. According to IATA's most recent Global Passenger Survey, speed and convenience at airports remain a top priority among travellers around the world – some 70% of respondents said they would prefer checking in their luggage in advance to avoid long queues. Since dnata acquired a majority stake in DUBZ in 2018, the service has seen consistent year-on-year growth – particularly among families, business travellers and premium passengers. In 2024 alone, DUBZ served over 70,000 passengers through its off-airport check-in, Land and Leave, and baggage storage and delivery services – marking a 15% growth compared to the previous year. 'We're seeing a fundamental shift in how people want to travel,' said Jaffar Dawood, Divisional Senior Vice President for UAE Airport Operations at dnata. 'Whether it's a family trying to simplify their departure or a business traveller looking to save time, the demand for seamless airport experiences has never been higher. With this integration, we're anticipating those needs and going beyond them. It's about removing friction and giving people back time and peace of mind.' The move also comes as Dubai International (DXB) airport continues to scale new passenger records, with more than 92 million travellers passing through in 2024 – a figure projected to rise even further in the year ahead. As a response, airports worldwide are accelerating investments in off-airport processing technologies to streamline operations and enhance journeys. Since launching in 1991, marhaba has served millions of customers across key international hubs, including Dubai. By bundling off-site check-in, meet & greet, fast-track clearance and other services, the company positions itself as a one-stop solution in the airport hospitality services market. Contact dnata Public Relations
The National
12-05-2025
- Business
- The National
'We'll smash it again': Dnata plots M&A deals, autonomous vehicles trials and cargo growth
Emirates Group's dnata, which provides airport and travel services in 30 countries, expects to exceed its record annual growth with planned acquisition deals, a 10 per cent jump in cargo volumes and testing autonomous vehicles for its Al Maktoum International Airport (DWC) operations. The company is planning for 'hundreds of millions' of dollars in capital expenditure and a forecast of low double-digit growth across its business this financial year, Steve Allen, dnata's group chief executive, told The National on Monday. Dnata last week announced record annual profit and revenue for the financial year ended March 31. 'We'll smash it again this year,' Mr Allen said. 'What we're looking to do is bring more profit back from overseas.' Dnata posted a record pre-tax profit of $430 million − up 2 per cent from last year. A record revenue of $5.8 billion, up 10 per cent year-on-year, was driven by increased flight and travel demand across the world, particularly in its major markets of Australia, Europe, the UAE, UK and US. The company is projecting a 10 per cent increase in its cargo business this financial year after 'smashing' the milestone of one million tonnes of cargo volume carried through Dubai last year. With Dubai Airports' projections for handling 96 million passengers at Dubai International Airport this year and 100 million by end of 2026, dnata expects its growth to continue in terms of passenger, cargo and baggage handling, Mr Allen said. Dnata is in talks for several merger and acquisition opportunities in-flight catering and ground-handling businesses, particularly in South America and Asia-Pacific, Mr Allen said. 'There's definitely room for consolidation … I do see that happening this year,' he said. 'The pipeline is a mixture: some are very close to fruition and some others are a fair distance away, but we've got a very full pipeline of options.' The acquisition target companies are small to medium in size as dnata prefers to maintain management control of the businesses it operates, he added. Dnata has about "$1 billion worth of cash and quite low debt', placing the company in a 'strong position' to invest and grow through acquisitions, according to Mr Allen. The potential deals will be financed through a mixture of operating cash and some debt. Dnata has also 'ring-fenced' capital to spend on new facilities, green equipment and new technology, as well as investments in training its staff, he said, adding that it will develop internal cadres before recruiting externally. By the financial year's end, dnata's workforce grew 9 per cent year-on-year to 51,758 employees. Investment in advanced technology is high on dnata's priorities, tying in with its move to the new passenger terminal at DWC in the next decade. Dnata is seeking to test new technologies well ahead of the new terminal's opening, which Dubai government officials say, is slated for 2032. 'We do see a future for autonomous vehicles in the new airport,' Mr Allen said. 'We're investing quite a lot in technology to run the airport using advanced machine learning and AI, that's certainly a theme going forward to use technology to ensure optimal operations.' The company is currently testing autonomous vehicles from several suppliers and expects to place an order within three to four years, he said. Dnata is involved with the new terminal's layout, holding daily workshops with its designers to map out the roadways, staging area for equipment, locations of cargo and maintenance facilities, to ensure that the design leads to optimal operations. 'We're already earmarking those locations and costing out what investment needs to go in from our side, we don't need to award those contracts until nearer the time,' Mr Allen said. The airport's 'vast footprint' means dnata has to move equipment and cargo over large distances from the facilities to the aircraft side, which raises the need for automated vehicles. Dnata is talking to AV providers about future-proof designs and testing their ideas to integrate them into the airport design process. These vehicles will help shrink long distances of up to 7km between cargo and passenger facilities at the new airport. 'You can imagine a constant flow down a single channel of autonomous vehicles … that's a great opportunity for autonomy because it's following a standard layout and standard processes. We definitely think that's a huge opportunity,' he said. Autonomous processes for loading baggage, fuelling planes and push-back of aircraft are possible to implement at the new airport in seven to 10 years, he added. However, human intervention will remain crucial in tracking these autonomous procedures and ensure safe operations. 'We need to make sure that we future-proof it, but we don't just expect it will definitely happen. We've got a manpower contingency on top of wanting to go as autonomous as we can.' As a global business, dnata can trial autonomous vehicles and other equipment in its Stations of Tomorrow in airports around the world where it is testing the latest technology. Asked about potential plans for an initial public offering for dnata, Mr Allen said that dnata is in good shape for a listing in terms of the group's 'world-class' business governance, financial reporting and talks with stakeholders, but it is up to the government to decide on taking it public. 'It's not a big step from where we are today to being a public company. We are as ready as we could be … I don't think it would take a long time to get ready for an IPO,' Mr Allen said. However, there is also a case for waiting on the IPO decision as state-owned entities such as Emirates Group, Dubai Airports, and others prepare for the $35 billion DWC expansion project. 'I can also see that there's reasons why the government wouldn't want to rush into it, because we've got one of the biggest investments in airport infrastructure ever coming our way and we have a group of companies that work extremely well together right now. So why rock the boat?' Mr Allen said. The Emirates group paid Dh6 billion ($1.6 billion) in dividends to its owner, the Investment Corporation of Dubai. Mr Allen said: 'So why share that with other people' when the government is investing in the DWC airport expansion? 'It's absolutely a decision for the government, but we just continue to be the best that we can and be ready if necessary.' Meanwhile, dnata is keeping a 'close watch' on how the US President Donald Trump's tariffs situation develops, Mr Allen said, commenting on its potential impact on the business. With international businesses accounting for 75 per cent of dnata's revenue, it does not expect a significant impact on business this year as its global portfolio means it can adjust to potential changes in passenger travel or cargo flows, Mr Allen said. The weakening of the US dollar means inbound travel to the US will be more attractive to passengers, he added. Longer adjustment times for the shipping industry to adapt to the tariffs rules also means that air cargo sector stands to benefit as an alternative means of quick transportation of goods, he said. Dnata is 'well placed' to adjust to any new markets that are developed if there is any redirection of cargo flows due to the tariffs measures. 'I don't see too much impact on the business in the next year or so.' While there is a 'potential downside' from the economic uncertainty and possibility of economic recession, at the moment business remains 'incredibly resilient' and 'we haven't seen an end for people's desire to travel', Mr Allen said. 'We've got a strong balance sheet, very low debt and a diverse business, so we don't see a scenario where it's going to be a significant downside,' he said. Mr Allen's comments came just before the US and China said they would ease some of their tit-for-tat tariff measures, fuelling hopes of an end to the trade war between the world's two largest economies.
