Latest news with #airrage
CNN
4 days ago
- CNN
Here's why air travel makes us so cranky — and what to do about it
It's peak travel season, airports are packed and emotions are running high. You've probably seen it or even been part of it: that tense moment when a passenger snaps at a flight attendant, or a near-meltdown over a seat reclining too far. Why does flying seem to bring out the worst in us? Airplanes are, quite literally, a pressure cooker for emotions. For many, airports and airplanes are synonymous with anxiety, which often begins well before they step into the terminal. These environments combine stress, discomfort and a loss of control, often leaving even the calmest travelers feeling on edge. Planes also make inequalities bleedingly obvious. We've all experienced the envy of walking through first-class cabins to reach economy. It's easy to see why air rage has become so common. In fact, reported incidents have skyrocketed in recent years, exacerbated by pandemic-related anxieties. So, let's have a look at the science behind why we get so cranky when we fly. But more importantly, what we can do about it. In recent years, reports of unruly passenger behavior around the world have surged. Perhaps the most comprehensive indicator is the data compiled by the United States' Federal Aviation Administration, which shows a clear connection to the pandemic effect. In 2021, the administration recorded 5,973 incidents of unruly passenger behavior. This is a staggering 492% increase compared to the year before. To put this in perspective, the four-year average of such incidents for the period 2017–2020 was 901.75 (2017: 544, 2018: 889, 2019: 1,161, 2020: 1,009). While the numbers have decreased since their peak in 2021, they remain significantly higher than pre-pandemic levels. In 2022, the administration reported 2,455 incidents, followed by 2,076 in 2023, and 2,102 in 2024. These incidents in the US alone have led to 402 enforcement actions initiated in 2023, compared to a pre-pandemic high of 83 in a single year. Since 2021, fines totalling more than $21 million have been levied as a result of such incidents. The issue is not limited to the United States (although the US seems to have a higher share of such cases). The International Air Transport Association reported an increase in unruly passenger incidents globally, with one incident per 568 flights in 2022 — up from one per 835 flights in 2021. The most common types of incidents include non-compliance, verbally abusive behavior and intoxication. Notably, while non-compliance incidents initially fell after mask mandates were removed on most flights, the frequency began to rise again in 2022, ending the year 37% higher than in 2021. Examples of non-compliance include: smoking cigarettes, e-cigarettes, or vapes in the cabin or lavatories failing to fasten seatbelts when instructed exceeding carry-on baggage allowances or failing to store when required consuming personal alcohol on board. Scholarly research has highlighted that the phenomenon arises from an interplay of stressors unique to aviation. Environmental stressors Research consistently identifies the physical environment of airplanes as a significant contributor to passenger frustration and antisocial behavior. Factors such as cramped seating, limited personal space and high-density cabin configurations exacerbate discomfort and feelings of confinement. Psychological factors such as anxiety, claustrophobia and aviophobia (fear of flying) can also trigger an unusual behavior that the passenger may not show in other social contexts. In some studies, physical discomfort, such as encroachments into personal space, has been found the leading trigger for anger among passengers. Emotional triggers such as frustration over delays, long lines at the security check or unmet service expectations, can escalate minor grievances into disruptive outbursts. Noise and hunger could further compound the situation. It can create a volatile atmosphere even before passengers acted out. Research has also suggested that low-cost carriers, while not directly responsible for air rage, create environments conducive to disruptive behavior due to reduced service levels, inadequate facilities and passenger stress from automation and cost-cutting measures. Social stressors The role of inequality within the cabin environment is another potent factor. Research shows that airplanes serve as a microcosm of class-based society, with physical inequality (the presence of first-class cabins) and situational inequality (boarding through first-class sections) increasing the sense of frustration. Interestingly, situational inequality can even affect first-class passengers, by highlighting their privileges, sometimes fostering a sense of entitlement that may lead to antisocial behavior. Alcohol use and nicotine withdrawal Alcohol is a dominant precipitant of air rage incidents. Some studies have found that more than half of reported air rage cases involved alcohol intoxication, often fuelled by liberal airport alcohol policies and in-flight consumption. Similarly, nicotine withdrawal was another factor, with nearly 9% of incidents attributed to smokers unable to satisfy their cravings during long flights. Sociodemographic influences Empirical data suggest sociodemographic factors play a significant role in air rage incidents. One study examining 228 air rage cases found nearly 90% of incidents involved male passengers, with younger adults, particularly those aged 30–39, being the most frequently implicated. Cultural norms and expectations around air travel also influence behavior. They shape how passengers respond to delays, discomfort, breaches of etiquette or perceived inequities. In the UK, airlines and airport authorities have implemented measures, such as Edinburgh's 'No Excuse for Abuse' campaign, to address the rise in disruptive behavior. Such initiatives remind passengers to treat staff and fellow travelers with respect, while emphasising a zero-tolerance approach to aggression. But tackling air rage requires more than just slogans. De-escalation techniques and early recognition of disruptive behavior can help diffuse situations before they escalate. Studies suggest experienced and well-trained crew members are better equipped to handle such incidents. There are also simple things you can do to improve the flying experience. You may choose to avoid overindulging in alcohol before or during the flight, even if it feels like a way to relax. Staying hydrated and opting for non-alcoholic beverages can help keep emotions in check. Be mindful of others when reclining your seat, storing baggage, or navigating the aisle. A little courtesy can go a long way. Reduce stress by arriving early, ensuring your documents are in order. Avoid rushing through the airport, which is often a recipe for heightened anxiety and irritability. Travel can be stressful for everyone. Showing empathy and being polite, even in frustrating situations, can help de-escalate potential conflicts. Ultimately, it may be helpful to remember that air travel isn't always glamorous. Acknowledge that delays, discomfort and inconveniences are often part of the experience and accepting this reality can help reduce frustration.
CNN
4 days ago
- CNN
Here's why air travel makes us so cranky — and what to do about it
It's peak travel season, airports are packed and emotions are running high. You've probably seen it or even been part of it: that tense moment when a passenger snaps at a flight attendant, or a near-meltdown over a seat reclining too far. Why does flying seem to bring out the worst in us? Airplanes are, quite literally, a pressure cooker for emotions. For many, airports and airplanes are synonymous with anxiety, which often begins well before they step into the terminal. These environments combine stress, discomfort and a loss of control, often leaving even the calmest travelers feeling on edge. Planes also make inequalities bleedingly obvious. We've all experienced the envy of walking through first-class cabins to reach economy. It's easy to see why air rage has become so common. In fact, reported incidents have skyrocketed in recent years, exacerbated by pandemic-related anxieties. So, let's have a look at the science behind why we get so cranky when we fly. But more importantly, what we can do about it. In recent years, reports of unruly passenger behavior around the world have surged. Perhaps the most comprehensive indicator is the data compiled by the United States' Federal Aviation Administration, which shows a clear connection to the pandemic effect. In 2021, the administration recorded 5,973 incidents of unruly passenger behavior. This is a staggering 492% increase compared to the year before. To put this in perspective, the four-year average of such incidents for the period 2017–2020 was 901.75 (2017: 544, 2018: 889, 2019: 1,161, 2020: 1,009). While the numbers have decreased since their peak in 2021, they remain significantly higher than pre-pandemic levels. In 2022, the administration reported 2,455 incidents, followed by 2,076 in 2023, and 2,102 in 2024. These incidents in the US alone have led to 402 enforcement actions initiated in 2023, compared to a pre-pandemic high of 83 in a single year. Since 2021, fines totalling more than $21 million have been levied as a result of such incidents. The issue is not limited to the United States (although the US seems to have a higher share of such cases). The International Air Transport Association reported an increase in unruly passenger incidents globally, with one incident per 568 flights in 2022 — up from one per 835 flights in 2021. The most common types of incidents include non-compliance, verbally abusive behavior and intoxication. Notably, while non-compliance incidents initially fell after mask mandates were removed on most flights, the frequency began to rise again in 2022, ending the year 37% higher than in 2021. Examples of non-compliance include: smoking cigarettes, e-cigarettes, or vapes in the cabin or lavatories failing to fasten seatbelts when instructed exceeding carry-on baggage allowances or failing to store when required consuming personal alcohol on board. Scholarly research has highlighted that the phenomenon arises from an interplay of stressors unique to aviation. Environmental stressors Research consistently identifies the physical environment of airplanes as a significant contributor to passenger frustration and antisocial behavior. Factors such as cramped seating, limited personal space and high-density cabin configurations exacerbate discomfort and feelings of confinement. Psychological factors such as anxiety, claustrophobia and aviophobia (fear of flying) can also trigger an unusual behavior that the passenger may not show in other social contexts. In some studies, physical discomfort, such as encroachments into personal space, has been found the leading trigger for anger among passengers. Emotional triggers such as frustration over delays, long lines at the security check or unmet service expectations, can escalate minor grievances into disruptive outbursts. Noise and hunger could further compound the situation. It can create a volatile atmosphere even before passengers acted out. Research has also suggested that low-cost carriers, while not directly responsible for air rage, create environments conducive to disruptive behavior due to reduced service levels, inadequate facilities and passenger stress from automation and cost-cutting measures. Social stressors The role of inequality within the cabin environment is another potent factor. Research shows that airplanes serve as a microcosm of class-based society, with physical inequality (the presence of first-class cabins) and situational inequality (boarding through first-class sections) increasing the sense of frustration. Interestingly, situational inequality can even affect first-class passengers, by highlighting their privileges, sometimes fostering a sense of entitlement that may lead to antisocial behavior. Alcohol use and nicotine withdrawal Alcohol is a dominant precipitant of air rage incidents. Some studies have found that more than half of reported air rage cases involved alcohol intoxication, often fuelled by liberal airport alcohol policies and in-flight consumption. Similarly, nicotine withdrawal was another factor, with nearly 9% of incidents attributed to smokers unable to satisfy their cravings during long flights. Sociodemographic influences Empirical data suggest sociodemographic factors play a significant role in air rage incidents. One study examining 228 air rage cases found nearly 90% of incidents involved male passengers, with younger adults, particularly those aged 30–39, being the most frequently implicated. Cultural norms and expectations around air travel also influence behavior. They shape how passengers respond to delays, discomfort, breaches of etiquette or perceived inequities. In the UK, airlines and airport authorities have implemented measures, such as Edinburgh's 'No Excuse for Abuse' campaign, to address the rise in disruptive behavior. Such initiatives remind passengers to treat staff and fellow travelers with respect, while emphasising a zero-tolerance approach to aggression. But tackling air rage requires more than just slogans. De-escalation techniques and early recognition of disruptive behavior can help diffuse situations before they escalate. Studies suggest experienced and well-trained crew members are better equipped to handle such incidents. There are also simple things you can do to improve the flying experience. You may choose to avoid overindulging in alcohol before or during the flight, even if it feels like a way to relax. Staying hydrated and opting for non-alcoholic beverages can help keep emotions in check. Be mindful of others when reclining your seat, storing baggage, or navigating the aisle. A little courtesy can go a long way. Reduce stress by arriving early, ensuring your documents are in order. Avoid rushing through the airport, which is often a recipe for heightened anxiety and irritability. Travel can be stressful for everyone. Showing empathy and being polite, even in frustrating situations, can help de-escalate potential conflicts. Ultimately, it may be helpful to remember that air travel isn't always glamorous. Acknowledge that delays, discomfort and inconveniences are often part of the experience and accepting this reality can help reduce frustration.
CNN
4 days ago
- CNN
Here's why air travel makes us so cranky — and what to do about it
It's peak travel season, airports are packed and emotions are running high. You've probably seen it or even been part of it: that tense moment when a passenger snaps at a flight attendant, or a near-meltdown over a seat reclining too far. Why does flying seem to bring out the worst in us? Airplanes are, quite literally, a pressure cooker for emotions. For many, airports and airplanes are synonymous with anxiety, which often begins well before they step into the terminal. These environments combine stress, discomfort and a loss of control, often leaving even the calmest travelers feeling on edge. Planes also make inequalities bleedingly obvious. We've all experienced the envy of walking through first-class cabins to reach economy. It's easy to see why air rage has become so common. In fact, reported incidents have skyrocketed in recent years, exacerbated by pandemic-related anxieties. So, let's have a look at the science behind why we get so cranky when we fly. But more importantly, what we can do about it. In recent years, reports of unruly passenger behavior around the world have surged. Perhaps the most comprehensive indicator is the data compiled by the United States' Federal Aviation Administration, which shows a clear connection to the pandemic effect. In 2021, the administration recorded 5,973 incidents of unruly passenger behavior. This is a staggering 492% increase compared to the year before. To put this in perspective, the four-year average of such incidents for the period 2017–2020 was 901.75 (2017: 544, 2018: 889, 2019: 1,161, 2020: 1,009). While the numbers have decreased since their peak in 2021, they remain significantly higher than pre-pandemic levels. In 2022, the administration reported 2,455 incidents, followed by 2,076 in 2023, and 2,102 in 2024. These incidents in the US alone have led to 402 enforcement actions initiated in 2023, compared to a pre-pandemic high of 83 in a single year. Since 2021, fines totalling more than $21 million have been levied as a result of such incidents. The issue is not limited to the United States (although the US seems to have a higher share of such cases). The International Air Transport Association reported an increase in unruly passenger incidents globally, with one incident per 568 flights in 2022 — up from one per 835 flights in 2021. The most common types of incidents include non-compliance, verbally abusive behavior and intoxication. Notably, while non-compliance incidents initially fell after mask mandates were removed on most flights, the frequency began to rise again in 2022, ending the year 37% higher than in 2021. Examples of non-compliance include: smoking cigarettes, e-cigarettes, or vapes in the cabin or lavatories failing to fasten seatbelts when instructed exceeding carry-on baggage allowances or failing to store when required consuming personal alcohol on board. Scholarly research has highlighted that the phenomenon arises from an interplay of stressors unique to aviation. Environmental stressors Research consistently identifies the physical environment of airplanes as a significant contributor to passenger frustration and antisocial behavior. Factors such as cramped seating, limited personal space and high-density cabin configurations exacerbate discomfort and feelings of confinement. Psychological factors such as anxiety, claustrophobia and aviophobia (fear of flying) can also trigger an unusual behavior that the passenger may not show in other social contexts. In some studies, physical discomfort, such as encroachments into personal space, has been found the leading trigger for anger among passengers. Emotional triggers such as frustration over delays, long lines at the security check or unmet service expectations, can escalate minor grievances into disruptive outbursts. Noise and hunger could further compound the situation. It can create a volatile atmosphere even before passengers acted out. Research has also suggested that low-cost carriers, while not directly responsible for air rage, create environments conducive to disruptive behavior due to reduced service levels, inadequate facilities and passenger stress from automation and cost-cutting measures. Social stressors The role of inequality within the cabin environment is another potent factor. Research shows that airplanes serve as a microcosm of class-based society, with physical inequality (the presence of first-class cabins) and situational inequality (boarding through first-class sections) increasing the sense of frustration. Interestingly, situational inequality can even affect first-class passengers, by highlighting their privileges, sometimes fostering a sense of entitlement that may lead to antisocial behavior. Alcohol use and nicotine withdrawal Alcohol is a dominant precipitant of air rage incidents. Some studies have found that more than half of reported air rage cases involved alcohol intoxication, often fuelled by liberal airport alcohol policies and in-flight consumption. Similarly, nicotine withdrawal was another factor, with nearly 9% of incidents attributed to smokers unable to satisfy their cravings during long flights. Sociodemographic influences Empirical data suggest sociodemographic factors play a significant role in air rage incidents. One study examining 228 air rage cases found nearly 90% of incidents involved male passengers, with younger adults, particularly those aged 30–39, being the most frequently implicated. Cultural norms and expectations around air travel also influence behavior. They shape how passengers respond to delays, discomfort, breaches of etiquette or perceived inequities. In the UK, airlines and airport authorities have implemented measures, such as Edinburgh's 'No Excuse for Abuse' campaign, to address the rise in disruptive behavior. Such initiatives remind passengers to treat staff and fellow travelers with respect, while emphasising a zero-tolerance approach to aggression. But tackling air rage requires more than just slogans. De-escalation techniques and early recognition of disruptive behavior can help diffuse situations before they escalate. Studies suggest experienced and well-trained crew members are better equipped to handle such incidents. There are also simple things you can do to improve the flying experience. You may choose to avoid overindulging in alcohol before or during the flight, even if it feels like a way to relax. Staying hydrated and opting for non-alcoholic beverages can help keep emotions in check. Be mindful of others when reclining your seat, storing baggage, or navigating the aisle. A little courtesy can go a long way. Reduce stress by arriving early, ensuring your documents are in order. Avoid rushing through the airport, which is often a recipe for heightened anxiety and irritability. Travel can be stressful for everyone. Showing empathy and being polite, even in frustrating situations, can help de-escalate potential conflicts. Ultimately, it may be helpful to remember that air travel isn't always glamorous. Acknowledge that delays, discomfort and inconveniences are often part of the experience and accepting this reality can help reduce frustration.
South China Morning Post
15-05-2025
- South China Morning Post
Singapore jails drunk passenger who went berserk on Scoot flight
A man was jailed for five weeks on Wednesday for an episode of 'air rage' during which he had to be physically restrained on a Scoot flight from Australia to Singapore Advertisement Kolathu James Leo, 42, pleaded guilty to one count of boarding a plane in such a state of intoxication that he jeopardised the good order and discipline required on the flight. The offence under the Air Navigation Act carries a jail term of up to a year, a fine of up to S$20,000 (US$15,370) or both penalties. He faced two other charges of criminal force and harassment – by grabbing a crew member's wrist and threatening to kill him – that were considered for sentencing. The court heard that Kolathu, who lived in Canberra, was on Scoot flight TR3 from Sydney to Singapore on February 27. Advertisement He was due to transit through Singapore on the way to India, after having recently received news that his uncle had died there.
CNA
14-05-2025
- CNA
Jail for man who had to be restrained in 'air rage' case on Scoot flight
SINGAPORE: A man was jailed for five weeks on Wednesday (May 14) for an episode of "air rage" during which he had to be physically restrained on a Scoot flight. Kolathu James Leo, 42, pleaded guilty to one count of boarding a plane in such a state of intoxication that he jeopardised the good order and discipline required on the flight. The offence under the Air Navigation Act carries a jail term of up to a year, a fine of up to S$20,000 (US$15,370) or both penalties. He faced two other charges of criminal force and harassment – by grabbing a crew member's wrist and threatening to kill him – that were considered for sentencing. The court heard that Kolathu, who resided in Canberra, was on Scoot flight TR3 from Sydney to Singapore on Feb 27. He was due to transit through Singapore on the way to India, after having recently received news that his uncle had died there. That morning, Kolathu downed at least four shots of whiskey at home before making his way to Sydney Kingsford Smith Airport. He boarded the flight in a state of intoxication, and shortly after take-off, got up from his seat even though the seatbelt sign was still on. He complied with crew members when they asked him to return to his seat, but started to harass three passengers seated near him by shouting at them and repeatedly pushing one who was next to him. The pilot issued a warning letter for the crew to give to Kolathu, which cautioned him to mind his behaviour. But Kolathu crumpled the letter without reading it. He also tried to detach a seat pocket and slammed the seat in front of him. A crew member saw these actions and was afraid Kolathu would turn violent. He reported the incident to the pilot and asked his colleagues to bring a physical restraint device. The three passengers being harassed by Kolathu were moved to other seats. The pilot then ordered Kolathu to be restrained using the device. Kolathu was arrested after the plane landed at Changi Airport. A blood sample taken from him was found to contain 96mg of ethanol per 100ml of blood. The prosecution sought four weeks' jail, while the defence asked for three weeks' jail. In sentencing, District Judge Janet Wang said this was a case of "air rage" where the safety of the flight crew and passengers was significantly threatened. She said the high standards of safety in air travel must be ensured at all times. This is because unlike other modes of public transport, it would be challenging to get prompt assistance from law enforcement officers mid-flight, or to divert a flight due to an emergency.
