Latest news with #appoutage
Daily Mail
16-05-2025
- General
- Daily Mail
Tesco app down: Outage leaves customers locked out of accounts
Following Halifax's outage on Friday , Tesco customers are complaining at being locked out of their accounts. According to DownDetector, the problems started just before 2pm BST and are affecting more than 1,000 users across the UK. Of those who reported issues, 59 per cent were with the app, 21 per cent with login and 20 per cent with the website. Many affected customers headed to X ( Twitter ) to share their experiences, with one saying: '@Tesco app still down? Can't access my Clubcard to shop instore.' Another person said: '@tesconews @Tesco there is a problem with your app? Keeps saying something is wrong and wont let me log in. 'Ive deleted it and reinstalled but same issue on all devices.' A third said: '@Tesco Unable to sign in to your mobile app, or online website, to use the Clubcard 10% voucher for weekly shop, and had to go without using it. 'Different error after error. What's the issue?' Other customers were saying they're unable to scan their Tesco Clubcards in-store or get a home delivery slot for their groceries. Someone else said: '@Tesco can't log in to your app for clubcard. If I take the receipt back to the store when it's working will I receive a refund for the discounts and clubcard points?' Another posted: '@Tesco hello, signed me out of the app, can't log in to use clubcard plus in store and couldn't use contactless payments so had to put my shopping back, do you know what's happened and how long until fixed?' The official X account addressed the outage, saying in reply to customers that 'currently have an issue with the website and the app'. It continued: 'Our IT team are aware of this and looking into it but we have no timescale of when this will be resolved I'm afraid.' DownDetector gets network status updates from social media platforms, reports submitted to its website and other sources around the web. The service shows affected people all over the country, including London, Brighton, Manchester, Norwich, Hull and Cardiff. It's unclear what the cause of Tesco's problems are; MailOnline has contacted Tesco for comment. Earlier on Friday, bank Halifax was hit by an outage that took down mobile banking and online banking, leaving people unable to access funds. According to DownDetector, the bank's problems started at around 11:00 BST and are affecting more than 1,000 users across the UK. Of those who reported issues, 52 per cent were with mobile banking, 31 per cent with online banking and 16 per cent with mobile login. In an official statement, a Halifax spokesperson said: 'Our app and online banking are up and running. We know it took customers a bit longer than usual to get logged on for a short time this morning, with customers able to do so after waiting a few extra moments, or giving it another try.' According to consumer rights advocate Which?, a banking app outage usually results from an IT glitch or a maintenance update. It advises any affected customers to contact their branch – either by phone or in person, especially if you urgently needed to access your money. 'These latest IT issues could cause real headaches for thousands of customers – made worse because it's payday for many of them,' said Reena Sewraz, Which? retail editor. 'Some people may miss important bill payments, find themselves unable to pay for essential services or risk going overdrawn, all of which could have serious consequences, including late payment or overdraft penalties or impacting their ability to get credit or borrow money. 'It's crucial that all affected banks keep customers updated and move quickly to compensate for any losses that may result from today's outages. 'Customers should keep evidence of impacted payments should they need to make a claim. 'If customers have missed important payments, they should contact the relevant company to ensure they waive any fees incurred.' Want more stories like this from the Daily Mail? Visit our profile page and hit the follow button above for more of the news you need.
The Sun
16-05-2025
- Business
- The Sun
Halifax bank app down as customers unable to log into accounts
DOWN AND OUT HALIFAX customers are reporting being unable to access the banking app. Customers say they're receiving error messages while trying to open the app or are unable to make payments. More than 1,000 reports have been made on Downdetector, which monitors website and app outage. Dozens of people have been complaining about the issue on social media too. One customer wrote: "@HalifaxBank Can't log in using the mobile app? Is it down?" Another said: "Unable to log into the app now for several hours… same error code!" A third person added: "@HalifaxBank app won't allow me to make any payments, logged out a few times, now can't get back in - what's happening, seems to be an issue as other people tweeting."
