7 days ago
Is this the worst bottomless brunch in the country? Woman blasts £50-a-head breakfast restaurant for serving 'freezing food' on 'dirty plates' and 'failing to provide meal for a Coeliac'
A woman has slammed a Liverpool restaurant for serving 'the worst bottomless brunch ever', complaining of 'freezing' food, 'dirty plates', and the failure to provide a gluten-free meal.
Katie G, took to TikTok to share her 'terrible' experience dining at Liberté, a rooftop restaurant based in Liverpool.
She claimed she and her friends were treated 'rudely' by managers, who failed to apologise after a gluten-free meal they had ordered never arrived.
Katie said she and a group of friends had recently booked to visit the rooftop restaurant, each paying £50 each to enjoy limitless boozy cocktails.
But the group but were left horrified after the non gluten-free options arrived 'freezing' on 'dirty' plates, describing the response from staff as 'appalling'.
The Liverpool-based venue offers 90-minute bottomless brunch bookings that include bottomless cocktails and platters of tapas style dishes.
However, once the group were seated and the drinks started flowing, Jess's gluten-free meal failed to turn up and, despite asking several members of staff for it, never arrived.
Sharing the story on social media, Katie has since amassed more than three million views on the video, with thousands of outraged viewers taking to the comments to express their views, including one who called it 'discrimination' against people with Coeliac disease.
Liberté did not respond to request for comment.
Detailing the ordeal in a TikTok video, Katie said: 'I had quite literally the worst bottomless brunch ever', adding that she was 'not usually one to complain about things', but had been left no choice after the 'terrible' experience.
'I've worked in hospitality so I know how things can go wrong,' she said.
Upon arriving at the venue, the group were asked by the server if anyone had an allergies which they needed to take into account, to which they explained that their friend, Jess, was Coeliac.
The server then informed the kitchen of the request and 'it seemed like everything was fine'.
But things quickly went pear-shaped when the first dishes of non gluten-free sharing platter arrived on 'dirty plates', which the group asked to exchange for clean ones.
However, when the served returned with new plates, they were also 'dirty'.
Katie said the food that did arrive was 'freezing cold'.
'It wasn't even a bit cold, it was freezing. It had obviously been sat in the back for ages before they served,' she said.
Katie said she initially hesitated to complain about the cold food and dirty plates, saying she hadn't wanted to have to wait even longer for their meals to arrive.
As the group tucked into their food, Jess, who had ordered the gluten-free, waited for a further half an hour before nudging the server to ask where her food was.
Meanwhile, the rest of the restaurant were in full party mode, as saxophonists and musicians began performing, encouraging the customers to get up and dance.
Katie and her friends asked an additional two servers when the gluten-free main would be arriving and were told it would be 'one minute' on each occasion.
But as the 90-minute brunch slot came to a close, it was clear the meal wasn't leaving the kitchen.
'They were bringing out plastic cups for us to put our alcohol in and Jess still doesn't have her food,' Katie explained.
'At this point we were so angry because we weren't going to get up and start enjoying ourselves and leave Jess at the table waiting for her food because three members of staff had told us food was on its way.
'The whole point of a bottomless brunch is that you have food,' she fumed, adding that Jess had even decided to stop drinking in the fears that she would get 'absolutely paralytic' on an empty stomach.
Having not received one of the meals, the group requested a refund from one of the servers, but were only handed a £15 in cash as compensation for the missing food.
'We said we couldn't accept that and the manager eventually comes over but he's putting up a fight, he's saying that's all we can give you.
'He had such an attitude - he was so rude and there was no apology.'
But the steadfast group made it 'clear we were not going to move' until they were issued a refund.
Eventually, the manager arrived at their table with £50 in cash. She claimed he then 'chucked the money and just walked away'.
They continued to wait at their table for the meal to arrive, but were swiftly informed the gluten-free option had been 'chucked out' since they had asked for a refund.
'It felt like Jess was being punished for asking for a refund for food that she didn't get. It was absurd.'
Katie said the group were 'not satisfied with the service or that apology'.
Sharing the story on social media, Katie has since amassed more than 3 million views on the video, with thousands of outraged viewers taking to the comments to express their views, including one who called it 'discrimination' against people with Coeliac disease
'An apology goes a long way but we didn't get any of it.'
Even after speaking to another manager, who Katie described as 'rude and arrogant', they were still dissatisfied with the response and claimed he was 'not apologetic at all'.
'When we were telling him all the things that had gone wrong he was just smirking, I couldn't believe it,' she said.
Eventually, after speaking to a subsequent two managers, the group managed to attain a refund for each of them.
'But it was such hard work, they didn't was to refund any of us. It was just appalling,' she complained.
'If you're gluten-free, you're not being fed,' she said.
Since uploading the video two days ago, Liberté have turned the comments off on their TikTok account.
The restaurant, which claims to offer 'breathtaking views of the waterfront and panoramic cityscape of Liverpool', has a rating of just 3.3 stars on Google reviews.
Reviews on TripAdvisor paint a similar picture with several complaining of finding 'hairs' in 'cheap food', with several other reviews cite having had their allergen requirements 'ignored'.
Writing on the review website, one patron called it the 'worst brunch I have ever been to'.
They described 'broken furniture', male customers seated 'with their tops off' and said they were served 'food poisoning on a plate'.
Attaching a picture, the customer shared a glimpse of the cuisine, showing a pale looking slice of chicken on white bread.
'None of us wanted to eat it due to the way it looked and not knowing what it was,' they wrote, adding that the portion sizes were 'appalling'.
Another referred to their experience at the venue as a 'scam', urging others to avoid.
Their review read: 'Do not go here they reheat food from others table and serve, hair in the food, cheap food quality and drinks, the staff do not care and will quite literally walk away anytime you show dissatisfaction of food or service.'
A third reviewer wrote: 'Dirty cutlery, poor service, managers were incredibly rude, not very good when it comes to allergies as my coworkers food was contaminated.'
A fourth detailed other food related concerns, describing 'undercooked' cauliflower, prawns and 'soggy' chips.
Meanwhile, countless diners urged potential patrons to 'avoid like the plague' with complaints ranging from 'rude staff' to accusations of 'contamination'.
Commenters of Katie's video were quick to express their views of the establishment, with one accusing it of 'discrimination' against people with Coeliac disease.
'This is actually discrimination. Coeliac disease is a protected characteristic under The Equality Act. I'd go to the Local Authority Trading Standards to be honest,' one viewer wrote.
'They've had the audacity to turn off their comments liberty Liverpool do better,' another wrote.
'I actually used to work there and pretty much everyone who books it has a terrible experience... you only have to read the trip advisor reviews. It's notorious for terrible service and food. I worked on reception and the amount of weekly complaints were unbelievable!'
