Latest news with #careservice
BBC News
16-05-2025
- Health
- BBC News
Portsmouth care service for vulnerable adults in special measures
A care service that supports vulnerable adults living in their own homes has been put under special measures after being rated "inadequate" by a staff at Radis Community Care, at Caroline Square in Portsmouth, were described as "rude" while others used "derogatory language", inspections by the Care Quality Commission (CQC) in January and February report also showed risks to people's health, safety and wellbeing had not always been identified, with some users not receiving their medicines or being left without support to go to the Community Care said it had taken the findings "extremely seriously" and was working on a "robust and urgent improvement plan". The service was providing personal care to 27 people at the time of the inspection, which was the first under its current owner. 'Potential abuse not reported' Neil Cox, CQC deputy director of operations in the south, blamed "ineffective leadership" which had led to "a poor culture and shortfalls in the standard of care provided".He continued: "Staff didn't always recognise or report potential abuse and hadn't escalated safety concerns when they should, which put people at risk of harm."One person had lost consciousness during personal care on two occasions but this hadn't been reported. "Leaders didn't always investigate incidents or share learnings with staff to make improvements."He added staff had highlighted issues with "bullying" and "distrust". Paula Hoggarth, group operations director at Radis Community Care, said: "The safety, dignity and wellbeing of the people we support is - and always will be - our top priority."Since the inspection, we have been working closely with our internal quality and compliance team and external partners to deliver a robust and urgent improvement plan. "We are encouraged by the progress made over the past four months and have met the key improvement milestones set out by the CQC. "Record-keeping, reporting and day-to-day care oversight have significantly improved".The CQC issued four warning notices following the inspection to focus attention on making widespread improvements around safe care and treatment, consent, safeguarding and the management of the service will now be kept monitored to check sufficient improvements have been made. You can follow BBC Hampshire & Isle of Wight on Facebook, X (Twitter), or Instagram.
BBC News
09-05-2025
- Health
- BBC News
Suffolk care service put in special measures after failings
A care service that was found to have serious safety and safeguarding failings has been placed into special Care Services - East of Anglia, based in Newmarket, Suffolk, is a domiciliary and supported living care service for the elderly, those with mental and physical care needs and others with learning disabilities since Care Quality Commission (CQC) visited the service, which has several sites, at the end of last year before giving it an overall rating of Roberts, deputy director of CQC operations in the east, said it was "extremely disappointing" while a spokesperson for the service said it had created an action plan to address the issues. During their visit, inspectors did note how people were "generally happy with their care", but assessments found care "did not meet the expected standards".Six breaches of regulations were found in relation to risk management, safeguarding, consent, staff training, fit and proper persons employed and governance. Inspectors noted there was one incident where a person had sustained a broken finger that had not been recorded within their daily notes until 10 days a GP had been contacted and the service said the person's family was aware. Another issue highlighted was that CCTV was being used in shared areas of people's supported living homes without their knowledge or were also not informed of its use while another occasion a downstairs kitchen window had been broken and was not closing, exposing a wide said it had been reported "some time ago", but senior staff "were unaware of any records".Ms Roberts said the CQC had told leaders it expected to see "rapid improvements"."We will continue to monitor the home closely to keep people safe during this time," she said."We will return to check on progress and won't hesitate to use our regulatory powers further if people aren't receiving the care they have a right to expect." 'Different experiences' A spokesperson for Lav Care Services Ltd argued points raised in the report were "factually incorrect" and it had provided information to CQC to challenge some of company pointed out that one of the sites inspected no longer had any service users, but it aimed to improve by adding new managers with "different experiences" as well as ensure staff had been "attending refresher training and new training" to broaden their skillbase. The spokesperson added the service had sent its action plan to the CQC, but was yet to receive a response. Follow Suffolk news on BBC Sounds, Facebook, Instagram and X.
