5 days ago
Meet The World's Best Insurance Companies 2025
AXA insurance offices in Suffolk, England.
In 2025, global insured losses driven by catastrophic weather events could reach $145 billion, up from $137 billion in 2024, according to research from the Swiss Re Institute. Already this year, the California wildfires that erupted in January have caused an estimated $40 billion in insured losses in the United States. As a result, insurance companies—aiming to protect their clients while minimizing costs—have been hedging their bets.
'Insurers are under pressure from multiple fronts: they must innovate, operate more efficiently, and accelerate speed to market, all while managing rising claim severity driven by inflation and climate-related events,' says Jeff Gill, Americas insurance sector leader at accounting and consulting firm EY. 'At the same time, they face growing regulatory demands and increasing pressure from customers for more affordable coverage.'
What then, can consumers reasonably expect from an insurer? Alain Zweibrucker, CEO of AXA Retail, says that AXA UK works to provide clients with 'peace of mind, flexibility and choice,' along with intuitive and seamless 'digital journeys to match those of tech giants like Amazon and Apple.' And based on Forbes' rankings of the World's Best Insurance Companies 2025 (which includes three lists, each covering a distinct category of insurance: homeowners, auto and life), AXA UK seems to be delivering on these efforts.
The insurer ranked No. 7 in the United Kingdom on Forbes' list of the best homeowners insurance companies, and No. 4 in the U.K. on the auto insurance list. What's more, the insurance company earned rankings in a total of eight countries, including in India where Bharta AXA earned No. 1 in life insurance.
To create this third ranking of the World's Best Insurance Companies, Forbes partnered with market research firm Statista, which surveyed more than 45,000 people across 15 countries in early 2025. Respondents were required to have held at least one insurance policy for their home, car or life within the last three years. They were then asked a series of questions about how satisfied they were with their insurer and if they would recommend it to others. Participants were also asked to rate their insurer based on criteria including the advice employees offered, customer service, price performance, transparency and claims service. Ultimately, the responses were analyzed and scored, and 304 insurance companies with the highest scores landed on one or more of our final lists—130 companies on the homeowners insurance list, 155 on the auto insurance list and 150 on the life insurance list.
This year, Allianz also had a strong showing around the world, ranking in 10 countries, including Germany, where it placed in all three categories (No. 6 in homeowners insurance, No. 15 in auto, and No. 6 in life). One likely reason Allianz was rated highly: the insurer is tackling climate disasters head on. 'We are providing an AI-based severe weather warning system that predicts the exact location, timing, and impact of extreme weather events for a very specific location,' says Daphne Boecker, CEO of Germany's Allianz Customer and Market. Through this tool, the company sends an average of 10 to 12 warnings to each German customer every year, giving them the chance to take action to protect their homes, cars and other belongings before a weather disaster happens.
Daphne Boecker, CEO of Germany's Allianz Customer and Market
If, however, a loss can't be avoided, Allianz proactively does damage control. During the heavy rain and flooding that impacted large parts of Southern Germany in 2024, Allianz sent specialized claims task forces to affected areas to provide on-the-ground support and dispatched thousands of drying devices to aid recovery efforts, says Boecker. Additionally, the 'dedicated Allianz Craftsmen Service was activated, ensuring that policyholders could quickly and easily access professional craftsmen, even amidst the high demand following the disaster,' she says.
MAPFRE España (which earned No. 1 in homeowners insurance, No. 2 in auto, and No. 4 in life within Spain), prides itself on its dedication to its clients. The insurer prioritizes long-term customer relationships over seeking the highest sales volume, says a company spokesperson. To that end, MAPFRE (which also ranked No. 5 in homeowners and No. 6 in auto in Brazil) focuses on providing quality products and excellent customer service. 'It's about optimizing the company's responsiveness, strengthening the digitalization of processes and increasing efficiency, but above all, improving the customer experience,' says the spokesperson.
Similarly, Allianz's Boecker says, 'we recognize that personal contact remains vital for our customers, even in a digital age.' That's why the insurance company's strategy is to provide easy access to services online while customers also have the option to connect with a representative whenever they choose.
After all, many people's interactions with their insurance company come on the heels of a tragic event. This means that no matter how efficient, AI-driven and user-friendly a company's online offerings may be, what people often need most from their insurer in the aftermath of a loss is empathy, clarity and understanding, which at this point, only humans have mastered.
For the full list of the World's Best Homeowners Insurance Companies, click here.
For the full list of the World's Best Auto Insurance Companies, click here.
For the full list of the World's Best Life Insurance Companies, click here.
To create the 2025 edition of the World's Best Insurance Companies, Forbes partnered with market research firm Statista, which surveyed more than 45,000 people across 15 countries in early 2025. Respondents were required to have held at least one insurance policy for their home, car or life within the last three years. They were then asked a series of questions about how satisfied they were with their insurer and if they would recommend it to others. Participants were also asked to rate their insurer based on criteria including the advice employees offered, customer service, price performance, transparency and claims service. Ultimately, the responses were analyzed and scored, and 304 insurance companies with the highest scores landed on one or more of our final lists—130 companies on the homeowners insurance list, 155 on the auto insurance list and 150 on the life insurance list.
As with all Forbes lists, companies pay no fee to participate or be selected. To read more about how we make these lists, click here. For questions about this list, please email listdesk [at]
Forbes/Statista
