Latest news with #digitaladoption
National Post
3 days ago
- Business
- National Post
How Canadian businesses can take the stress out of website building
This article was created by StackCommerce. Postmedia may earn an affiliate commission from purchases made through our links on this page. Article content In today's fast-paced digital economy, Canadian businesses—especially small and medium-sized enterprises—are under pressure to deliver sleek, high-performing websites without the time or budget of large development teams. With the federal government recently expanding funding for digital adoption through programs like CDAP (Canada Digital Adoption Program), there's a growing need for efficient tools that help businesses upgrade their digital presence quickly. Article content Article content CopyElement is a cloud-based Elementor component library designed to help businesses build polished, professional websites. Instead of relying on bulky plugins or slow manual design, users can copy and paste over 650 ready-made, customizable components such as headers, hero sections, pricing tables and testimonials directly into their site using simple keyboard shortcuts. Article content Unlike traditional WordPress plugin add-ons, CopyElement is completely plugin-free. This is a key benefit for Canadian businesses trying to maintain fast site performance and better SEO. With a clean and lightweight build, it reduces load times and complexity, allowing business owners and freelance developers to focus on content and conversion, not technical troubleshooting. Article content As more businesses expand online, tools that speed up the development process without sacrificing quality are becoming essential assets. For Canadian entrepreneurs focused on scaling their digital operations without ballooning development costs, CopyElement presents a lean and practical solution. Article content
Forbes
4 days ago
- Business
- Forbes
The HR Transformation Empowering This Company's 41,000 Employees
Leading tourism company TUI Group turned to WalkMe to help standardize and automate its HR processes for an improved employee experience and increased efficiency. By Gillian Hixson, SAP News The TUI Group is a leading global tourism company headquartered in Germany, offering integrated travel services like hotels, cruise ships, and travel agencies to its 20 million customers. At SAP Sapphire in Orlando, Laura Dean, digital adoption and training lead at TUI, shared the company's success in streamlining its HR processes in SAP SuccessFactors solutions with WalkMe. TUI implemented SAP SuccessFactors eight years ago, and now the company's over 41,000 employees use various SAP SuccessFactors solutions for performance management, talent management, learning, HR data management, and more. 'With so many capabilities and so many employees, as you can imagine, it's a steep learning curve for our employees,' Dean said. This is where TUI turned to WalkMe to help standardize and automate its HR processes for an improved employee experience and increased efficiency. TUI faced three main challenges when it came to HR processes, Dean explained: employees struggled to learn new systems, legacy training approaches were expensive and difficult to maintain, and time-consuming HR tasks were impacting overall business operations. 'We needed something that was going to bring us into the future but that could support the organization as well,' Dean said. The solution also needed to be available 24/7 and in multiple languages to effectively support TUI's global employee base, which includes flight attendants, pilots, travel agents, and other seasonal roles. TUI implemented WalkMe to help employees navigate the company's HR processes more easily and efficiently as well as aid HR staff members. With WalkMe analytics, TUI can identify where users have challenges in existing processes and then build WalkMe solutions to create personalized and automated experiences to help mitigate those challenges. For employees, this can mean the software feels easier to use; for HR staff and the business, it can lead to fewer employee and manager errors and faster time-to-value for SAP SuccessFactors solutions. Dean described how WalkMe automation helped simplify TUI's onboarding processes for new employees by automatically assigning e-mail addresses in the SAP SuccessFactors system during the hiring process to reduce login issues on an employee's first day. This not only improved the new hire experience, it also saved HR teams time and proactively addressed any errors. TUI also simplified the time-off request process for HR staff and employees. 'We set up a process whereby if somebody is booking sick leave and they have annual leave at the same time, WalkMe will intercept them. It will say 'You've actually got holiday at the same time so we need you to cancel that holiday and put it through as sick time,'' Dean said. 'What that means then for us is that we've got less questions going to HR, less tickets being raised, and more people following the actual process for their region.' WalkMe analytics can offer visibility into what software is being used and how. With this insight, companies can identify opportunities for improved efficiency and deploy in-app guidance and automations to address specific points in processes. 'One of the real benefits of WalkMe is how the data that is available helps us make decisions around how we support employees and how we build digital adoption solutions for our employees,' Dean said. 'We've focused a lot on the data that's within the annual employee process and how our users are actually using their system currently.' Analyzing aggregated annual employee form process data collected by WalkMe over 90 days, Dean saw that HR completed the process with no errors 70% of the time, completed the process with some errors 5% of the time, and did not complete the process 23% of the time. Even more, Dean could see where the errors were occurring and where users who didn't complete the form were getting stuck. Based on this data, Dean used WalkMe to highlight the most-missed fields on the form, reminding users to complete them before moving on. 'If 5% of the time they don't know that information, I need to do something when they get here to say, 'Please make sure you have this information before you carry on.' So, I'm telling them in advance they need to have that, which I can do with WalkMe,' she said. When asked how easy the analytics dashboards are to build, Dean explained that WalkMe gathers all the forms automatically so there's no need to build anything additional. With WalkMe flow analytics, you set up the process step-by-step and then the report collects data over time. 'It's super quick and easy. With UI intelligence you get an out-of-the-box set of insights that shows usage of forms in the system. It shows me where people stop and start processing and points of friction,' she said. TUI's brand purpose to 'create the moments that make life richer' not only applies to its customers, but extends to its employee base as well. With the help of WalkMe and SAP SuccessFactors solutions, TUI has certainly succeeded in enriching and empowering HR and end users. 'What we've been able to see is 80% higher employee self-efficiency,' Dean said. 'So the good news is they don't need to contact their local support team because actually what they can do is go into our WalkMe menu and search for any of the content, 24 hours a day, seven days a week, across six different languages.' TUI has also experienced 70% less time spent on training, a 40% increase in task completion, and 50% fewer support calls with the help of WalkMe. For Dean herself, WalkMe has enhanced her role as a trainer: 'It actually supports me to do that change management piece within my organization. It supports me to educate and enable our end users without me having to be available and fly all around the world.' Discover how WalkMe for SAP SuccessFactors HCM can help drive adoption and streamline HR processes. This story also appears on the SAP News Center.
Zawya
07-05-2025
- Business
- Zawya
MTN South Africa aims to boost 4G adoption with budget smartphones
MTN South Africa said it will offer 1.2 million of its prepaid customers 4G smartphones for as little as R99 ($5.42) to support digital adoption for low-income households, as the country gears up to switch off 2G and 3G technologies. The initiative will be executed in three phases, starting this month until the end of 2026. In phase one, 5,000 "carefully selected" customers, based on usage profiles, spending patterns, and tenure, will be offered 4G smartphones, mainly in Gauteng province, MTN said in a statement on Monday. In phase two, more than 130,000 customers nationally will be offered the devices and then in the third phase, more than 1.1 million MTN customers across the country will benefit. The initiative comes as South Africa plans a total shutdown of 2G and 3G networks by December 31, 2027, to free up radio waves for faster 4G LTE and 5G networks. Critics of the plan had argued that phasing 2G and 3G networks risked exacerbating the digital divide as many low-income consumers, particularly those in remote areas, may not be able to afford smartphones designed for faster networks. This in turn would mean a drop in customer numbers for mobile operators and lower revenue. "At MTN, we are committed to going the extra mile to ensure that no one is left behind in the digital era. As the country transitions to technologies like 4G and 5G, it is vital that we take proactive steps to connect as many South Africans as possible," said MTN South Africa CEO Charles Molapisi. MTN, with 39.8 million customers in South Africa, of which 29.9 million are prepaid, said it will be offering a variety of smartphones throughout the initiative. For the first phase, it will distribute the Itel 5.5-inch smartphone, which usually retails for R740. For the other brands, they range between R800 rand and R1,100 per device. MTN South Africa will incur operational costs of between R150 and R190 per device through courier costs, call centre, marketing and incentives, it said. All rights reserved. © 2022. Provided by SyndiGate Media Inc. (
