Latest news with #flightrefunds
CNA
2 days ago
- Business
- CNA
CNA938 Rewind - Is it easy getting air ticket refunds?
CNA938 Rewind Play Customers with existing bookings on cancelled flights will be offered full refunds and might be re-accommodated on other airlines, where possible. But is it that simple to get a flight ticket refund and further to that, is it compensation enough? Lance Alexander and Daniel Martin discuss with Associate Professor Dianna Chang, School of Business, SUSS. CNA938 Rewind - Is it easy getting air ticket refunds? Customers with existing bookings on cancelled flights will be offered full refunds and might be re-accommodated on other airlines, where possible. But is it that simple to get a flight ticket refund and further to that, is it compensation enough? Lance Alexander and Daniel Martin discuss with Associate Professor Dianna Chang, School of Business, SUSS. 8 mins CNA938 Rewind - Polish President Andrzej Duda in Singapore Polish President Andrzej Duda is in Singapore for a state visit that wraps up tomorrow. It's his first visit here since taking office in 2015, and comes ahead of his second five-year term as president ending this August. Lance Alexander and Daniel Martin speak with Polish Ambassador to Singapore Tadeusz Chomicki. 14 mins CNA938 Rewind - Air India Crash: "The first 90-seconds after take-off is the most crucial" ~ analyst An Air India plane en route to Birmingham has crashed at the airport in India's western city of Ahmedabad, according to television channel reports without specifying whether there were any fatalities. Lance Alexander and Daniel Martin speak with Shantanu Gangakhedkar, Senior Consultant (Aviation), Asia-Pacific at Frost and Sullivan. 11 mins
Reuters
06-05-2025
- Business
- Reuters
Delta must face passenger lawsuit over massive computer outage
May 6 (Reuters) - Delta Air Lines (DAL.N), opens new tab must face a proposed class action by passengers who said it refused to offer full refunds after delaying or canceling their flights following a massive computer outage last July, a federal judge ruled on Tuesday. U.S. District Judge Mark Cohen in Atlanta said five of the nine plaintiffs may pursue breach of contract claims based on Delta's failure to refund. Make sense of the latest ESG trends affecting companies and governments with the Reuters Sustainable Switch newsletter. Sign up here. The judge allowed a different group of five plaintiffs to pursue claims related to delayed and canceled flights under the Montreal Convention, a multilateral treaty. Cohen dismissed the remaining claims, including those he said were preempted by federal law. The July 19, 2024 outage stemmed from a flawed software update from cybersecurity company CrowdStrike (CRWD.O), opens new tab that crashed more than 8 million computers and affected many Microsoft (MSFT.O), opens new tab customers. Disruptions eased the next day for many U.S. airlines but lasted longer at Delta, which canceled about 7,000 flights. "This ruling is a major step forward for Delta passengers seeking accountability," Joseph Sauder, a lawyer for some of the plaintiffs, said in an email. Neither Delta nor its lawyers immediately responded to requests for comment. The Atlanta-based carrier had sought the dismissal of all claims, aside from one refund claim and international travelers' claims under the Montreal Convention. Passengers accused Delta of failing to provide automatic refunds following the outage, and providing partial refunds only if they waived further legal claims. One plaintiff, John Brennan of Florida, said he and his wife missed a $10,000 anniversary cruise after Delta stranded them in an Atlanta layover, yet the carrier offered just $219.45 in compensation. Another plaintiff, Vittorio Muzzi of the Netherlands, said he spent 5,000 euros ($5,685) and his luggage was delayed 15 days after Delta scrapped his flight to Florida from Amsterdam, yet the carrier offered just 588 euros ($669) in compensation. Delta has estimated that the outage cost $550 million in lost revenue and added costs, while saving $50 million of fuel. The case is Bajra et al v Delta Air Lines, U.S. District Court, Northern District of Georgia, No. 24-03477. (1 euro = $1.137)
CNA
06-05-2025
- Business
- CNA
Delta must face passenger lawsuit over massive computer outage
Delta Air Lines must face a proposed class action by passengers who said it refused to offer full refunds after delaying or canceling their flights following a massive computer outage last July, a federal judge ruled on Tuesday. U.S. District Judge Mark Cohen in Atlanta said five of the nine plaintiffs may pursue breach of contract claims based on Delta's failure to refund. The judge allowed a different group of five plaintiffs to pursue claims related to delayed and canceled flights under the Montreal Convention, a multilateral treaty. Cohen dismissed the remaining claims, including those he said were preempted by federal law. The July 19, 2024 outage stemmed from a flawed software update from cybersecurity company CrowdStrike that crashed more than 8 million computers and affected many Microsoft customers. Disruptions eased the next day for many U.S. airlines but lasted longer at Delta, which canceled about 7,000 flights. "This ruling is a major step forward for Delta passengers seeking accountability," Joseph Sauder, a lawyer for some of the plaintiffs, said in an email. Neither Delta nor its lawyers immediately responded to requests for comment. The Atlanta-based carrier had sought the dismissal of all claims, aside from one refund claim and international travelers' claims under the Montreal Convention. Passengers accused Delta of failing to provide automatic refunds following the outage, and providing partial refunds only if they waived further legal claims. One plaintiff, John Brennan of Florida, said he and his wife missed a $10,000 anniversary cruise after Delta stranded them in an Atlanta layover, yet the carrier offered just $219.45 in compensation. Another plaintiff, Vittorio Muzzi of the Netherlands, said he spent 5,000 euros ($5,685) and his luggage was delayed 15 days after Delta scrapped his flight to Florida from Amsterdam, yet the carrier offered just 588 euros ($669) in compensation. Delta has estimated that the outage cost $550 million in lost revenue and added costs, while saving $50 million of fuel. The case is Bajra et al v Delta Air Lines, U.S. District Court, Northern District of Georgia, No. 24-03477. (1 euro = $1.137)
Yahoo
06-05-2025
- Business
- Yahoo
Delta must face passenger lawsuit over massive computer outage
By Jonathan Stempel (Reuters) -Delta Air Lines must face a proposed class action by passengers who said it refused to offer full refunds after delaying or canceling their flights following a massive computer outage last July, a federal judge ruled on Tuesday. U.S. District Judge Mark Cohen in Atlanta said five of the nine plaintiffs may pursue breach of contract claims based on Delta's failure to refund. The judge allowed a different group of five plaintiffs to pursue claims related to delayed and canceled flights under the Montreal Convention, a multilateral treaty. Cohen dismissed the remaining claims, including those he said were preempted by federal law. The July 19, 2024 outage stemmed from a flawed software update from cybersecurity company CrowdStrike that crashed more than 8 million computers and affected many Microsoft customers. Disruptions eased the next day for many U.S. airlines but lasted longer at Delta, which canceled about 7,000 flights. "This ruling is a major step forward for Delta passengers seeking accountability," Joseph Sauder, a lawyer for some of the plaintiffs, said in an email. Neither Delta nor its lawyers immediately responded to requests for comment. The Atlanta-based carrier had sought the dismissal of all claims, aside from one refund claim and international travelers' claims under the Montreal Convention. Passengers accused Delta of failing to provide automatic refunds following the outage, and providing partial refunds only if they waived further legal claims. One plaintiff, John Brennan of Florida, said he and his wife missed a $10,000 anniversary cruise after Delta stranded them in an Atlanta layover, yet the carrier offered just $219.45 in compensation. Another plaintiff, Vittorio Muzzi of the Netherlands, said he spent 5,000 euros ($5,685) and his luggage was delayed 15 days after Delta scrapped his flight to Florida from Amsterdam, yet the carrier offered just 588 euros ($669) in compensation. Delta has estimated that the outage cost $550 million in lost revenue and added costs, while saving $50 million of fuel. The case is Bajra et al v Delta Air Lines, U.S. District Court, Northern District of Georgia, No. 24-03477. (1 euro = $1.137) (Reporting by Jonathan Stempel in New YorkEditing by Bill Berkrot)
