Latest news with #holidaynightmare
Daily Mail
6 days ago
- Health
- Daily Mail
British tourist says Corfu holiday was a 'nightmare' because there was 'no English food'
A British holidaymaker has branded her holiday in Corfu as a 'nightmare' after there was 'no English food' available on her trip. Susan Edwards set off on a seven-night all-inclusive holiday to the Lido Corfu Sun Hotel on the Greek island with her family last month but claimed the trip was 'horrendous from the minute we got there'. The 69-year-old paid £750 for the holiday but blasted the hotel's dining options, insisting 'there was no food we could eat and we couldn't have anything to drink'. On the first morning, she could have 'toast, a hard boiled egg, or something in sauce. There was no bacon'. The next day's breakfast was 'mozzarella and sliced tomatoes. There was no hot bacon or sausage'. Thankfully, 'we got chips one day' but only 'one day out of the whole lot'. 'There was fish, sardines and rice - I was sick to death of looking at rice,' Ms Edwards, from Westerhope, said. 'There was pasta and salads, none of this was marked. The pensioner paid £750 for the holiday but blasted the hotel's dining options, insisting 'there was no food we could eat and we couldn't have anything to drink' 'One night there was a Greek night and they had kebabs, I couldn't eat that. 'It's the worst holiday I've ever been on.' The drinks on offer at the all-inclusive included wine, lager, ouzo, or brandy, as well as soft drinks. Bottled water cost €1.50, Ms Edwards claimed, who was travelling with her cousins, aged 77 and 78, her daughter, 30, and second cousin, 50. But the pensioner does not like ouzo and does not drink brandy - so did not enjoy a single drink on her holiday, she claimed. She explained that she would normally drink bottled lager or one Bacardi and Coke, but this would have cost her €9. 'By the time we paid £750 for the holiday, Euro 70 tourist tax for me and my daughter and an extra £450 for both of our meals, I could have been to the Caribbean on that', the furious tourist said. The Lido Corfu Sun Hotel have said Ms Edwards claims are 'inaccurate, exaggerated, and in many cases entirely false information'. 'Our buffet is rich and diverse every single day, offering fresh salads, fruits, vegetables, cold and hot dishes that meet a variety of European and Mediterranean tastes. The idea that we served 'only rice and sardines' is simply false.' The four-star hotel has advertised itself as having 'panoramic views over the Ionian sea arranged on different levels and dressed with stone wood and warm colours'. 'The sunny summers of relaxation in combination with the excellent services guarantee your satisfaction while living an unforgettable experience,' the hotel added, while also offering access to its own private beach. However, Ms Edwards said she was unable to enjoy the secluded bay because 'it was so steep we couldn't get down to it and it was 150 yards from the hotel'. The holiday was doomed from the start for Ms Edwards and her family as they arrived at around 2pm, ready to enjoy food and refreshments after a long journey. After climbing a large ramp to reach the hotel reception Susan said she was told that pool-side food would be served at 5pm for guests, which she claims was a 'one-inch square of baklava'. The tourist explained she has to be 'careful' with her diet 'because I have ulcerative colitis so there's certain things I can't eat.' Ms Edwards also criticised the lack of entertainment at the hotel which is 'stuck there in the middle of nowhere'. Staff were not also not attentive, Ms Edwards claimed: 'There's a ramp at the side of the hotel that you have to try and pull your case up when you arrive. 'My daughter was up and down, up and down, trying to pull everyone's case up for them.' She also described being disappointed as she was unable to have a second key for her the room she shared with her daughter. The holidaymaker said: 'I asked for a second key for my daughter because sometimes I get tired in the afternoon and rather than lying in the sun and getting burned. 'But if I went up to have a sleep, my daughter wouldn't be able to get into the room. She would have to wake me up to get in. I asked for a second key but I was told "no, too expensive".' The hotel said she was given a second key 'but it was later revoked when it was discovered that she used it to leave the air conditioning running 24/7, even when she was outside the room and the windows were left open – which is a clear violation of our energy-saving policy'. The hotel added: 'From the very first day of her arrival, it was evident that the guest was looking for excuses. She even complained about the weather, among other irrelevant matters. 'We host three weekly evening events, including a Greek night, all held outdoors next to the pool and only cancelled in cases of severe weather. 'The beach is located approximately 300 meters away, with access described clearly on our website and partner travel agencies. There is no misleading or hidden difficulty in reaching it. 'The hotel is adults-only, offering a peaceful atmosphere that many of our loyal returning guests specifically choose year after year. 'Several other hotels have since contacted us to confirm similar behaviour and tactics from the same individual.'
Daily Mail
26-05-2025
- Daily Mail
British father-of-two claims he was 'beaten up twice inside hotel' during 'nightmare' Turkish holiday
A Nottinghamshire dad-of-two says he was twice attacked inside a hotel during a 'nightmare' holiday in Turkey. Keeran Rolls has vowed to never return to the country after the 32-year-old from Gedling alleged he was punched both in the toilets and in front of his young children when leaving the bingo at the Senza Inn Resort and Spa in Alanya, leaving him with gashes on his brow and head. 'I believe it was for the gold I was wearing at the time. As I'm leaving [the toilets] a man's following me and seems quite aggressive,' he recalled. 'I got hit as I was leaving and my brow split straight away. I went for him then and defended myself and hit him a couple of times. 'We'd played bingo later in the evening, I got up and a bloke put his hand out. I went to shake it and he hit me in the side of the face.' Mr Rolls' partner, Lucy Welsh, said they were moved to the hotel at late notice after their originally booked hotel delayed its opening. She claims hotel staff told her the attackers were known troublesome men, but refused to call the police. 'It was an absolute nightmare. I have never experienced something like that where we were scared for our lives,' she said. The 30-year-old said Loveholidays, the travel company through which she booked the holiday, is putting 'young kids and parents at risk' by continuing to send families to the hotel. A Loveholidays spokesperson said it had investigated the complaint and was 'confident the correct action was taken' by the hotel. They said the company had refunded the couple for their accommodation costs as a 'gesture of goodwill'. Senza the Inn Resort and Spa was contacted for comment. Mr Rolls said the holiday was the 'worst holiday I've ever had', adding: 'We intended this to be a lovely family holiday. It was really out of the blue and quite scary. 'It's knocked me back. The kids are traumatised by it. I've been going for eight or nine years. I used to go with my daughter's mum who's died. I won't go back again. It was too scary for me.' A Loveholidays spokesperson said: 'We are very sorry to hear of Mr Rolls and Ms Welch's experience on their recent holiday. 'Unfortunately we were not made aware of their complaint while they were on holiday, so we were unable to offer them support while they were abroad. 'We take the safety of our customers seriously and, in line with our usual processes, have thoroughly investigated their complaint with the hotel. 'While we are confident the correct action was taken by the hotel, we have offered Mr Rolls and Ms Welch a full refund for their accommodation as a gesture of goodwill.'
