Latest news with #iSONXperiences
Bahrain News Gazette
01-04-2025
- Business
- Bahrain News Gazette
iSON Xperiences Appoints Ricardo Langwieder as Global Chief Sales Officer to Drive Growth and Innovation
DUBAI, UNITED ARAB EMIRATES – EQS Newswire – 1 April 2025 – iSON Xperiences ( ), a global leader in AI-powered digital customer experience (CX) and BPO solutions, has appointed Ricardo Langwieder as its Chief Sales Officer. Ricardo will join the executive committee and lead the company's global expansion, revenue growth, and strategic partnerships. With over 25 years of international corporate and entrepreneurial experience, Ricardo is a recognized expert in customer experience (CX), digital transformation, and business process outsourcing (BPO). He has held leadership roles at global companies such as Alorica, Majorel, EXL, Stream, and Philips, driving high-impact growth and transformation initiatives. A key proponent of offshoring and nearshoring businesses into Africa, he has been instrumental in positioning the region as a hub for high-quality, cost-effective CX solutions. 'We are excited to welcome Ricardo to iSON Xperiences,' said Vitul Kwatra, CEO of iSON Xperiences. 'As we continue to evolve with AI-powered digital CX and BPO solutions, Ricardo's expertise in offshoring CX operations to Africa and his strategic vision will be pivotal. His leadership will strengthen our market expansion, create value for clients, and reinforce Africa's role as a key player in the CX industry.' Ricardo has played a significant role in attracting international clients and investments to Africa, advocating for its potential as a global CX and BPO hub. His expertise in structuring offshore delivery models and scaling BPO operations aligns with iSON Xperiences' mission to drive innovation, efficiency, and sustainable economic impact. 'I am thrilled to be joining iSON Xperiences at such a transformative stage ,' said Ricardo Langwieder, Chief Sales Officer. 'The company's dedication to AI-driven CX innovation, its strong African presence, and client-centric approach set it apart. I look forward to leveraging my experience in offshoring and nearshoring to drive business growth, expand global influence, and contribute to economic opportunities across the region.' Ricardo's appointment underscores iSON Xperiences' commitment to attracting top industry talent and reinforcing its leadership in AI-powered CX solutions across global markets. Distributed by APO Group on behalf of iSON Xperiences. Download Image: Image Caption: Ricardo Langwieder- Global Chief Sales Officer About iSON Xperiences iSON Xperiences is a global leader in AI-driven Customer Experience solutions, empowering businesses with intelligent automation, data-driven insights, and digital transformation. Operating in 22 countries with 18,000 professionals, iSON specializes in Telecom, BFSI, Healthcare, Fintech, and Retail—driving business growth, operational efficiency, and CX innovation across Africa, the Middle East, UK, France, US and India.
Zawya
01-04-2025
- Business
- Zawya
iSON Xperiences Appoints Ricardo Langwieder as Global Chief Sales Officer to Drive Growth and Innovation
DUBAI, UNITED ARAB EMIRATES - EQS Newswire - 1 April 2025 - iSON Xperiences ( a global leader in AI-powered digital customer experience (CX) and BPO solutions, has appointed Ricardo Langwieder as its Chief Sales Officer. Ricardo will join the executive committee and lead the company's global expansion, revenue growth, and strategic partnerships. With over 25 years of international corporate and entrepreneurial experience, Ricardo is a recognized expert in customer experience (CX), digital transformation, and business process outsourcing (BPO). He has held leadership roles at global companies such as Alorica, Majorel, EXL, Stream, and Philips, driving high-impact growth and transformation initiatives. A key proponent of offshoring and nearshoring businesses into Africa, he has been instrumental in positioning the region as a hub for high-quality, cost-effective CX solutions. "We are excited to welcome Ricardo to iSON Xperiences," said Vitul Kwatra, CEO of iSON Xperiences. "As we continue to evolve with AI-powered digital CX and BPO solutions, Ricardo's expertise in offshoring CX operations to Africa and his strategic vision will be pivotal. His leadership will strengthen our market expansion, create value for clients, and reinforce Africa's role as a key player in the CX industry." Ricardo has played a significant role in attracting international clients and investments to Africa, advocating for its potential as a global CX and BPO hub. His expertise in structuring offshore delivery models and scaling BPO operations aligns with iSON Xperiences' mission to drive innovation, efficiency, and sustainable economic impact. "I am thrilled to be joining iSON Xperiences at such a transformative stage," said Ricardo Langwieder, Chief Sales Officer. "The company's dedication to AI-driven CX innovation, its strong African presence, and client-centric approach set it apart. I look forward to leveraging my experience in offshoring and nearshoring to drive business growth, expand global influence, and contribute to economic opportunities across the region." Ricardo's appointment underscores iSON Xperiences' commitment to attracting top industry talent and reinforcing its leadership in AI-powered CX solutions across global markets. Distributed by APO Group on behalf of iSON Xperiences. Hashtag: #iSONXperiences The issuer is solely responsible for the content of this announcement. About iSON Xperiences iSON Xperiences is a global leader in AI-driven Customer Experience solutions, empowering businesses with intelligent automation, data-driven insights, and digital transformation. Operating in 22 countries with 18,000 professionals, iSON specializes in Telecom, BFSI, Healthcare, Fintech, and Retail—driving business growth, operational efficiency, and CX innovation across Africa, the Middle East, UK, France, US and India. iSON Xperiences
Zawya
01-04-2025
- Business
- Zawya
iSON Xperiences Appoints Ricardo Langwieder as Chief Sales Officer to Drive Growth and Innovation
iSON Xperiences ( a global leader in AI-powered digital customer experience (CX) and BPO solutions, has appointed Ricardo Langwieder as its Chief Sales Officer. Ricardo will join the executive committee and lead the company's global expansion, revenue growth, and strategic partnerships. With over 25 years of international corporate and entrepreneurial experience, Ricardo is a recognized expert in customer experience (CX), digital transformation, and business process outsourcing (BPO). He has held leadership roles at global companies such as Alorica, Majorel, EXL, Stream, and Philips, driving high-impact growth and transformation initiatives. A key proponent of offshoring and nearshoring businesses into Africa, he has been instrumental in positioning the region as a hub for high-quality, cost-effective CX solutions. 'We are excited to welcome Ricardo to iSON Xperiences,' said Vitul Kwatra, CEO of iSON Xperiences. 'As we continue to evolve with AI-powered digital CX and BPO solutions, Ricardo's expertise in offshoring CX operations to Africa and his strategic vision will be pivotal. His leadership will strengthen our market expansion, create value for clients, and reinforce Africa's role as a key player in the CX industry.' Ricardo has played a significant role in attracting international clients and investments to Africa, advocating for its potential as a global CX and BPO hub. His expertise in structuring offshore delivery models and scaling BPO operations aligns with iSON Xperiences' mission to drive innovation, efficiency, and sustainable economic impact. 'I am thrilled to be joining iSON Xperiences at such a transformative stage,' said Ricardo Langwieder, Chief Sales Officer. 'The company's dedication to AI-driven CX innovation, its strong African presence, and client-centric approach set it apart. I look forward to leveraging my experience in offshoring and nearshoring to drive business growth, expand global influence, and contribute to economic opportunities across the region.' Ricardo's appointment underscores iSON Xperiences' commitment to attracting top industry talent and reinforcing its leadership in AI-powered CX solutions across global markets. Distributed by APO Group on behalf of iSON Xperiences. About iSON Xperiences: iSON Xperiences is a global leader in AI-driven Customer Experience solutions, empowering businesses with intelligent automation, data-driven insights, and digital transformation. Operating in 22 countries with 18,000 professionals, iSON specializes in Telecom, BFSI, Healthcare, Fintech, and Retail—driving business growth, operational efficiency, and CX innovation across Africa, the Middle East, UK, France, US and India.
Zawya
10-02-2025
- Business
- Zawya
Cairo event explores The Hyper-Personalized World with iSON Xperiences and FICO
Cairo, Egypt – iSON Xperiences and global analytics software leader FICO recently hosted a successful event in Cairo, bringing together key figures from the Egyptian Banking and Financial Services sectors. The event focused on "The Hyper-Personalized World: Mastering Data, AI, and Decisions at Scale," exploring how businesses within this dynamic sector can leverage cutting-edge technologies to enhance their ability to manage customers across the entire lifecycle. The Egyptian banking industry is undergoing rapid transformation, driven by digitalisation and evolving customer expectations. In this environment, personalised customer experiences are no longer a luxury, but a necessity. The partnership between iSON Xperiences and FICO focuses on empowering banks and financial institutions with solutions that integrate FICO's decisioning technology with iSON Xperiences' AI led BPO & CX services. This integration enables businesses to improve customer acquisition, management, and debt collection through solutions that combine data, analytics, machine learning, and AI with human expertise. These solutions create more meaningful, seamless, and sustainable customer interactions, fostering greater customer loyalty and driving long-term growth. "Our primary objective is to assist our clients in achieving maximum customer value through the power of data-driven innovation," stated Manoj Mudgal, Country Head of Egypt at iSON Xperiences. "This necessitates a deep understanding and accurate prediction of customer behaviours and requirements, followed by the translation of these insights into automated decision-making processes. We identified FICO as the leading provider in this domain, possessing cutting-edge expertise in leveraging AI, decision management software, optimisation, and other advanced technologies to transform data and insights into tangible, impactful outcomes. By leveraging these combined capabilities, Egyptian banks can gain a competitive edge, improve operational efficiency, and deliver exceptional customer experiences that meet the evolving demands of today's digital-first consumers." The event provided a platform for attendees to explore how to leverage these combined capabilities to gain a deeper understanding of customer behaviour, improve customer acquisition strategies, enhance customer retention efforts, and optimise debt recovery processes. 'Hyper-personalization not only leads to greater customer engagement and satisfaction, it can also help retail banks better understand and meet the unique needs of underserved populations,' said Mehdi Kerchouni, senior associate partner at FICO. 'Through sharper analysis of customer data, banks can create products for specific cohorts of people who have had little access to credit. Personalized digital interfaces can make banking services more user-friendly, encouraging wider adoption among diverse demographic groups.' About iSON Xperiences Ranked among the top global Customer Experience Management (CXM) players in Africa, iSON Xperiences provides a flexible enablement platform for businesses that need help scaling up their workforce, daily business operations, debt collection solutions, or expansion into Africa. With a workforce of over 18,000 employees spanning 20 countries, we take pride in serving a vast base of 50 million global customers and skillfully managing over 500 million transactions each month. Our expertise spans Telecoms, BFSI, Energy, Media, Government, Retail, Aviation, and E-commerce, partnering with top brands and startups. Committed to tailored CX solutions, we prioritize innovation, customer delight, and affordability, reshaping global experiences and creating meaningful job opportunities. Learn more: About FICO FICO (NYSE: FICO) powers decisions that help people and businesses around the world prosper. Founded in 1956, the company is a pioneer in the use of predictive analytics and data science to improve operational decisions. FICO holds more than 200 US and foreign patents on technologies that increase profitability, customer satisfaction and growth for businesses in financial services, insurance, telecommunications, health care, retail and many other industries. Using FICO solutions, businesses in more than 100 countries do everything from protecting 4 billion payment cards from fraud, to improving financial inclusion, to increasing supply chain resiliency. The FICO® Score, used by 90% of top US lenders, is the standard measure of consumer credit risk in the US and other countries, improving risk management, credit access and transparency. Learn more at FICO is a registered trademark of Fair Isaac Corporation in the US and other countries.
