Latest news with #ibex
Yahoo
6 days ago
- Business
- Yahoo
ibex to Present at Baird's 2025 Global Consumer, Technology & Services Conference
NEW YORK, June 02, 2025 (GLOBE NEWSWIRE) -- IBEX Limited (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that CEO Bob Dechant and CFO Taylor Greenwald will participate in Baird's 2025 Global Consumer, Technology & Services Conference in New York City. Dechant and Greenwald will host a 'Fireside Chat' on Tuesday, June 3, 2025, at 2 p.m. ET to speak about the company and answer questions. They will also participate in one-on-one investor meetings. About ibexibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at and connect with us on LinkedIn. IR Contact: Michael Darwal, EVP, Investor Relations, ibex, Contact: Dan Burris, VP, Marketing and Communications, ibex, in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
6 days ago
- Business
- Yahoo
ibex to Present at Baird's 2025 Global Consumer, Technology & Services Conference
NEW YORK, June 02, 2025 (GLOBE NEWSWIRE) -- IBEX Limited (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that CEO Bob Dechant and CFO Taylor Greenwald will participate in Baird's 2025 Global Consumer, Technology & Services Conference in New York City. Dechant and Greenwald will host a 'Fireside Chat' on Tuesday, June 3, 2025, at 2 p.m. ET to speak about the company and answer questions. They will also participate in one-on-one investor meetings. About ibexibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 30 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of more than 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at and connect with us on LinkedIn. IR Contact: Michael Darwal, EVP, Investor Relations, ibex, Contact: Dan Burris, VP, Marketing and Communications, ibex, in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
28-05-2025
- Business
- Yahoo
Ibex appoints Ricky Fields as global head of business development, Wave iX
ibex (IBEX) announced the appointment of Ricky Fields as Global Head of Business Development for ibex Wave iX, the company's next-gen AI solutions platform that is redefining the customer experience industry. In this role, Fields will report directly to Carl O'Neil, EVP and GM of Wave iX, Augment, and ibex CX. He will spearhead the company's new go-to-market strategy as ibex scales Wave iX across industries seeking high-performance, non-human agent solutions that deliver seamless, fully autonomous customer experiences. Fields brings more than 25 years of experience scaling transformative technology at leading companies including Google, HPE, Cloudflare, and Avaya. Easily unpack a company's performance with TipRanks' new KPI Data for smart investment decisions Receive undervalued, market resilient stocks right to your inbox with TipRanks' Smart Value Newsletter Published first on TheFly – the ultimate source for real-time, market-moving breaking financial news. Try Now>> See Insiders' Hot Stocks on TipRanks >> Read More on IBEX: Disclaimer & DisclosureReport an Issue Ibex downgraded to Neutral from Outperform at Baird Ibex Ltd Reports Record Revenue and Strategic Growth IBEX Announces $15 Million Share Repurchase Plan Ibex to showcase AI-powered CX solutions at IUCX conference Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
29-04-2025
- Business
- Yahoo
ibex AI Solutions Win 2025 Product of the Year Awards from CUSTOMER Magazine
Wave iX Translate and Wave iX AI Virtual Agent Earn Top Honors for Customer Experience Excellence ibex AI Solutions Win 2025 CUSTOMER Magazine's Product of the Year Awards WASHINGTON, April 29, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced that ibex Wave iX Translate and ibex Wave iX AI Virtual Agent have each earned the 2025 Product of the Year Award from TMC's CUSTOMER Magazine, for helping clients improve the customer experience. 'We are proud to be recognized by CUSTOMER Magazine with Product of the Year Awards for both ibex Wave iX Translate and ibex Wave iX AI Virtual Agent,' said ibex Carl O'Neil, EVP and GM Wave iX, Augment, and ibex CX at ibex. "Generative AI is reshaping CX, and ibex is at the forefront of this evolution with transformative AI solutions that deliver game-changing results for our clients. Our experience managing hundreds of millions of customer interactions for the top brands across major industries and unmatched business insights capabilities make ibex the ideal CX partner to ensure your digital transformation success." ibex takes a solutions-driven approach to align with specific business needs and deliver real solutions for transformative outcomes. Leveraging ibex Wave iX Translate, agents and customers speak or type in their native language, which is then translated in real-time for understanding by both parties. This AI-powered solution enables two-way conversation in over 150 languages, improving communications and allowing CX organizations to better serve customers effectively, efficiently and cultivate stronger connections. With ibex Wave iX AI Virtual Agent, ibex offers a sophisticated AI solution designed for seamless and scalable automated customer and brand interactions. It provides AI-driven voice and text conversations that are customized to align with a brand's persona and specific business needs. ibex Wave iX AI Virtual Agent offers human-like, infinitely scalable, and hyper-personalized customer experiences while integrating seamlessly with existing agent support systems to facilitate swift escalation and efficient resolution of more complex customer issues. ibex Wave iX Translate and ibex Wave iX AI Virtual Agent are groundbreaking AI-driven, digital-first customer experience solutions within the ibex Wave iX solution suite, which leverages cutting-edge Generative AI technology to deliver the next generation of AI and agent-assisted customer experience. 'On behalf of TMC and CUSTOMER Magazine, I'm thrilled to recognize ibex with two 2025 Product of the Year Awards,' said Rich Tehrani, CEO of TMC. 'ibex has clearly earned its place among the industry's top solutions, and I'm eager to see how ibex continues to innovate and lead in 2025 and beyond.' About ibex ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of approximately 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of over 31,000 employees together with industry-leading technology, including its AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at and connect with us on LinkedIn. About CUSTOMER Magazine TMC's CUSTOMER magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels. Each issue explores the latest advancements in AI-powered CX, omnichannel communication, agent enablement, customer journey analytics, conversational AI, automation, mobile and cloud-based solutions, workforce optimization, and more. For additional information, please visit About TMC TMC provides global buyers with valuable insights to make informed tech decisions through our editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC, thought leadership, and our events for branding, thought leadership, and lead generation. Our live events, like the ITEXPO #TECHSUPERSHOW, deliver unmatched visibility, while our custom lead generation programs and webinars ensure a steady flow of sales opportunities. Display ads on trusted sites generate millions of impressions, boosting brand reputations. TMC offers a complete 360-degree marketing solution, from event management to content creation, driving SEO, branding, and marketing success. Learn more at and follow @tmcnet on Facebook, LinkedIn, and X. Media Contact: Dan A photo accompanying this announcement is available at
Associated Press
29-01-2025
- Business
- Associated Press
ibex Earns Fifth Great Place to Work® Certification™ in Nicaragua, Recognizing World-Class Workplace Culture and Employee Experience
ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, is proud to be Certified™ by Great Place to Work ® in Nicaragua for the fifth time overall. This prestigious certification recognizes employers who create an outstanding employee experience and is based entirely on what current employees say about their experience working at ibex. The past year has been transformative for ibex Nicaragua, with the business experiencing strong growth. ibex Nicaragua has expanded to more than 2,100 seats and is poised to surpass 2,200 employees. This growth is accompanied by strategic vertical diversification, including ongoing client expansion in the technology sector and new client wins in the utilities, gaming, and waste management sectors. 'We are proud to earn the Great Place to Work® Certification™ for the fifth time and continue to grow our amazing team in Nicaragua,' said David Afdahl, Chief Operating Officer at ibex. 'ibex's inclusive and engaging culture is a clear differentiator among BPOs in Nicaragua and around the world. We respect and value diverse backgrounds, experiences, and perspectives, which is critical to unlocking the extraordinary potential across our team to deliver the best customer service. By combining the best talent, training, and technology, we are redefining customer experience.' ibex's success in Nicaragua is rooted in its comprehensive approach to employee development and workplace culture. The company offers modern facilities featuring dedicated learning centers and open collaboration spaces. ibex is also recognized in the region for its positive and supportive work environment, as well as for its competitive compensation and opportunities for employees to advance their careers through training and development programs. 'This recognition is a powerful affirmation of our incredible team's passion and unwavering dedication to excellence,' said Henry Bermudez, Senior Vice President of Operations – Nicaragua at ibex. 'At ibex, we believe that a better employee experience leads to a better customer experience and we are laser-focused on creating meaningful career opportunities that empower individuals to excel. This certification is a celebration of their hard work and a promise of even greater achievements ahead.' With successful operations in Nicaragua, Honduras, and Jamaica, ibex continues to demonstrate its position as a global leader in business process outsourcing in the region. The company remains committed to investing in its people, driving innovation, and creating meaningful opportunities for professional growth. About Great Place To Work® As the global authority on workplace culture, Great Place To Work brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work-Certified or receiving recognition on a coveted Best Workplaces™ List. Learn more at and follow Great Place To Work on LinkedIn, Twitter, Facebook and Instagram. About ibex ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operations facilities around the world, while deploying next generation technology to drive superior customer experiences for many of the world's leading companies across retail, e-commerce, healthcare, fintech, utilities and logistics. ibex leverages its diverse global team of approximately 31,000 employees together with industry-leading technology, including the AI-powered ibex Wave iX solutions suite, to manage nearly 175 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at and connect with us on LinkedIn. Media Contact:
