Latest news with #inadequate
BBC News
23-05-2025
- Health
- BBC News
Care home in Melton rated inadequate over safety and treatment
A care home in Melton Mowbray has been rated inadequate and placed in special from the Care Quality Commission (CQC) found stained mattresses, rusty showers and unpleasant smells when they visited The Amwell, in Asfordby a report published on Friday, the watchdog also said staff were unable to show residents were being kept hydrated and were not carrying out personal care often enough to ensure their good home has apologised for the standard of care offered to its 88 residents at the time of the inspection, in December, and said it was taking action to address the issues raised. The CQC said it had implemented special measures to protect residents and would closely monitor the home as it tries to improve. The CQC said the home was rated inadequate for its safety, effectiveness, and said they found a "closed culture" among senior leaders who did not understand the challenges the home and the family were uncomfortable about speaking out about problems, the CQC report said the lack of care led to family members complaining their relatives were left smelling "strongly unpleasant".It also said there was a case where a resident fell ill during a medical emergency but staff had not sought medical CQC added the home did not make sure that people's care and treatment was effective because they did not discuss their health, care, wellbeing and communication needs with them. Staff could not understand people's needs because their care plans had several contradictions, the CQC also spoke negatively about residents and families within their earshot. 'Left in distress' Craig Howarth, CQC's deputy director of operations in the Midlands, said: "Leaders didn't make sure they employed enough staff with the right knowledge and skills. "One relative told us staff leave residents in the lounge without supervision, leading to arguments and disagreements. "Another relative told us they heard people regularly cry out for help from their rooms. "This is unacceptable that people were being left in distress."The home managed medicines unsafely, putting people at risk of harm," Mr Howarth added."Some prescription items were out of date, and room and fridge temperatures exceeded the recommended range. "Staff didn't update medicine charts, making it unclear if people received their medication putting their health at serious risk."We have told leaders where they urgently need to make rapid and widespread improvements and hope to see these plans deliver better experiences for people." A spokesperson for the home said the health and wellbeing of residents was its "absolute priority" and that it took the CQC report extremely seriously."We would like to reassure our residents and their families that the findings of this inspection, which took place last year, are in no way reflective of the current quality of care being delivered at the home today," they home said a new leadership team was in place and there was an action plan to improve staff training."We sincerely apologise that at the time of the inspection we fell short of the high standards we set for ourselves," the spokesperson added."However, we look forward to welcoming the CQC back into our home and we are confident that they will reaffirm the positive steps that have been made."
BBC News
08-05-2025
- BBC News
Derbyshire Probation service rated 'inadequate'
Probation service rated 'inadequate' 10 minutes ago Share Save Andrew Strachan BBC News, Derby Share Save BBC Inspectors say a probation unit in Derbyshire is inadequate A probation unit has been rated as inadequate following an inspection. HM Inspectorate of Probation has highlighted "several significant problems relating to culture, morale, and workloads" within Derbyshire Probation Delivery Unit (PDU). Martin Jones, the chief inspector of probation, said inspectors were "concerned with the delivery of services to keep people safe and reduce the potential risk of harm posed by people on probation". The Ministry of Justice (MoJ), which has overall control of the probation service, said it "inherited a criminal justice system in crisis" but was "supporting staff by improving training" and recruiting more probation officers. 'Hostility' This is the first inspection of this PDU since it was established under the unification of probation services in 2021. Mr Jones continued: "These are very disappointing results. Whilst staff numbers and workloads are improving, leaders have not done enough to support their staff in very challenging circumstances." The report pinpointed poor morale across the PDU, with perceptions of a culture of blame, and staff not feeling valued. Inspectors observed a "difficult working environment, with divisions and hostility between all grades of staff". Access to good-quality safeguarding information was a problem in keeping people safe, meaning not all potential victims were identified in assessments. The report makes six recommendations, including to clearly communicate strategic priorities and to ensure that domestic abuse and safeguarding information is complete and analysed sufficiently in all cases. Derby City Probation Delivery Unit "requires improvement", a report has found Derby City Probation Delivery Unit, meanwhile, has been rated as "requires improvement". This is the second inspection of the PDU since the reunification of the Probation Service in 2021, and was last inspected 2023, when it was rated as "requires improvement" overall. Martin Jones said: "Despite significant challenges, it was pleasing to see some stability across the Derby City PDU and a staff group who were engaged and motivated to do what was best for people on probation. "I am encouraged by what we saw at Derby City. The changes brought in by the interim head of service and deputy are beginning to have a positive impact on service delivery." In a statement, the MoJ said: "The government inherited a criminal justice system in crisis which has put huge strain on the probation service, despite the efforts of hard-working staff. "We are supporting staff by improving training and recruiting 1,300 new probation officers nationally to deliver robust supervision and protect the public." Follow BBC Derby on Facebook, on X, or on Instagram. Send your story ideas to eastmidsnews@ or via WhatsApp on 0808 100 2210.
