Latest news with #memberengagement
Yahoo
18 hours ago
- Business
- Yahoo
North Coast Credit Union Selects Mahalo Banking to Deliver Personalized, Core-Integrated Digital Experience
Credit union to offer intuitive digital banking access and deeper member engagement TROY, Mich., June 24, 2025--(BUSINESS WIRE)--North Coast Credit Union ('North Coast') today announced its selection of Mahalo Banking to upgrade its digital banking capabilities. The credit union chose the Thoughtful Banking® solution to deliver a more secure, accessible, and personalized experience across online and mobile channels. North Coast valued Mahalo's ability to enhance existing functionality tailored to members' daily needs while also supporting future growth through its strong connectivity with the Corelation Keystone core platform. The partnership will equip members with more advanced tools to manage their finances while optimizing internal staff workflow processes. "We have always looked at technology as a way to strengthen relationships," said A.C. Griffith, CEO of North Coast. "Mahalo stood out not just for their intuitive interface and feature set, but because they deeply understand the needs of credit unions. Its deep integration with Keystone was another important factor, helping us create a more unified experience between our core system and digital channels." Mahalo's platform provides credit unions with a flexible infrastructure that supports usability, customization, and member security. Features like neurodiverse functionality, built-in Credential Assurance Technology (CAT) to bolster protection against fraud, and an inclusive design help credit unions like North Coast serve all member needs within their diverse communities. "North Coast shares our commitment to relationship-driven service and forward-thinking innovation," said Denny Howell, COO of Mahalo. "We are proud to support their digital transformation and provide the tools they need to continue cultivating stronger member connections. Together, we're building a digital experience that keeps the member-centric approach at the forefront." About North Coast North Coast Credit Union (NCCU) is a not-for-profit financial cooperative proudly serving the people of Washington State since 1939. Originally established as the City of Bellingham Employees Credit Union, NCCU is owned by its members—not shareholders—and remains deeply committed to the financial well-being of the communities it serves. Membership is open to anyone who lives, works, worships, or attends school in Washington. Learn more at About Mahalo Mahalo Banking provides online and mobile banking solutions for credit unions. Based in Troy, Mich., the Mahalo platform is designed and built on superior architecture with deep integration to core processing, providing security and a robust feature set across all delivery channels for a true omni experience. Mahalo offers the industry's first and only online banking solution to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members and accommodate their unique needs. For more information about Mahalo Banking, please visit us at follow us on Twitter or connect via LinkedIn. View source version on Contacts MEDIA CONTACT: Gabriela Fowlergabriela@ 678.781.7229
Forbes
05-06-2025
- Business
- Forbes
Early Engagement With Members: The Key To Better Outcomes And Smarter Spend In Healthcare
Robert Gelb is the CEO of Valenz Health. getty Navigating the healthcare system can be a challenging and perplexing experience for many people. According to a 2023 survey by KFF, 51% of adults with health insurance indicated having 'some difficulty understanding at least one aspect of their health insurance, such as what their insurance will cover (36%), what they will owe out-of-pocket for care (30%), or what their explanation of benefits statement means (30%).' The survey also found that 58% of respondents 'encountered at least one problem using their coverage in the past year.' The good news? There is a solution. I believe that by providing early, consistent engagement, the teams that support members (such as health insurance providers, employers, external brokers and benefits consultants) can create significantly better care outcomes and healthcare experiences. By engaging with members during the prospective phase of their healthcare journeys (before it's time to receive care), we can empower them to make more informed decisions based on factors such as costs and outcomes—and as a result, reduce spend, improve the quality of services rendered and enhance their overall healthcare journeys. An intuitive digital front door is often the foundation for creating better member experiences. By providing members access to the health plan information they need (what's covered, what isn't covered, in-network physicians, low-cost providers, etc.), healthcare leaders can encourage more frequent, smarter engagement by plan members. Simply providing this information isn't enough, though. Websites and apps should be easy to navigate; patients should not have to dig through multiple pages to find the answers to their basic questions. Similarly, support staff should be able to quickly and accurately answer members' questions and concerns. When members have easy access to information about their health coverage, it can improve their healthcare literacy and, in turn, allow them to make more informed medical decisions that support affordable, high-quality care. For example, employees who attend webinars about their health benefits options during open enrollment will be better equipped to understand the differences between plan options and to select one that best aligns with their healthcare needs and budget. That knowledge can help them make more informed decisions down the line, specifically, enabling them to seek in-network, high-quality, affordable providers. In addition to creating an intuitive digital front door, plan providers, employers and other constituents should take other steps to encourage frequent member engagement. First, members should be incentivized to leverage their healthcare in a strategic, cost- and quality-conscious manner. For instance, members who get their annual physical exams might receive gift cards to select retailers as a reward. Another option is for members to be entered into a raffle upon enrolling in a health management program. These rewards encourage members to stay on top of their health, while helping all parties manage costs more effectively. Consider this: Discovering a vitamin D deficiency during an annual physical and treating it early on with supplements or lifestyle changes will cost less in the long term than discovering the condition after related complications arise, such as reduced bone density, which necessitate more serious interventions. Stakeholders should also prioritize providing ongoing, regular education and reminders to members about their plan benefits and how to maximize them. With a consistent stream of information, members are more likely to remember (and utilize) the benefits available to them. Moreover, continued education—monthly newsletters, quarterly town halls, etc.—keeps members updated about any plan changes. Of course, as stakeholders provide this information, they should avoid making the process overly complex, as that could cause members to actively avoid or delay the care they need due to confusion and frustration. Ultimately, engaging with members early and often can help healthcare stakeholders contain costs, improve patient outcomes and optimize the entire healthcare process for all. When members are aware of and educated about their choices, they can make better decisions for their health sooner rather than later—which, in aggregate, can make healthcare more affordable for everyone and create a healthier society. Forbes Finance Council is an invitation-only organization for executives in successful accounting, financial planning and wealth management firms. Do I qualify?
