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Electric Vehicle App Engagement Reaches New Highs but Brands Face Pressure to Improve Speed and Reliability, J.D. Power Finds
Electric Vehicle App Engagement Reaches New Highs but Brands Face Pressure to Improve Speed and Reliability, J.D. Power Finds

Business Wire

time5 days ago

  • Automotive
  • Business Wire

Electric Vehicle App Engagement Reaches New Highs but Brands Face Pressure to Improve Speed and Reliability, J.D. Power Finds

BUSINESS WIRE)--As the electric vehicle (EV) market matures, companion mobile apps have become a critical part of the ownership experience. From unlocking the vehicle to remotely managing charging and climate, EV apps now serve as an extension of the vehicle itself. According to the J.D. Power 2025 U.S. OEM EV App Report SM released today, EV app usage continues to climb, though satisfaction is still held back by connectivity issues, remote command speed and inconsistent feature performance. These usability gaps contrast sharply with rising expectations, as more EV owners are expecting quick and integrated app functionality each time they drive. 'EV owners are telling J.D. Power exactly what they need: reliable performance and connectivity to interact with their vehicles,' said Violet Allmandinger, mobile apps lead at J.D. Power. 'Top-performing apps deliver fast, consistent remote controls and have desired features. However, most other apps are still closing that gap.' Following are some key findings from the 2025 report: EV app usage rising: Nearly one-third (32%) of non-Tesla users now use their app on every drive (up from 17% in 2024), while Tesla users are at 79%, up from 69% a year ago. This reflects the growing reliance on apps for routine EV functions such as charge monitoring, pre-conditioning and route planning. However, satisfaction still lags due to slow connections and inconsistent performance. Distinct advantage in speed: Nearly half (46%) of EV app users say 3-5 seconds is the longest acceptable delay for remote commands, while 40% of Tesla users expect responses in just 1-2 seconds. App speed remains the top driver of satisfaction. Tesla users place higher value on app speed (8.3 on a 10-point scale) than non-Tesla users (7.4) and are more satisfied (7.9) than non-Tesla users (5.5). The small gap between expectation and satisfaction suggests that Tesla has a competitive edge in delivering on customers' needs. Connectivity issues remain top frustration: Although connectivity has improved slightly, 37% of non-Tesla EV app users still have issues with losing connection or delayed updates, down from 40% in 2024. Tesla, on the other hand, has made significant improvement by reducing connectivity complaints to 19% from 35% year over year. This reinforces the importance of frequent app updates to address issues and transparent communication to customers. Strong interest in EV features, yet low engagement among app users: While more than 70% of EV app users say they want features like charge scheduling, trip planning with charging stops and in-app payment for public charging, many non-Tesla users do not use these features. In fact, 43% of non-Tesla users have never tried to schedule a charge; 44% have never used the app to plan trips; and 54% have never attempted to pay for charging through the manufacturer's app. This gap suggests a lack of feature availability or limited awareness, both of which represent missed opportunities to improve satisfaction. Feature desirability continues to evolve: Several advanced features have seen year-over-year increases in desirability. Interest in adjusting driver profiles—such as enabling valet or guest mode—has risen 6.3 percentage points, the largest gain. Other features with rising interest include remote window control (+3.7 percentage points); smartphone key access (+2.2 percentage points); and viewing vehicle cameras or security alerts (+1.7 percentage points). Core features like vehicle status, over-the-air updates and diagnostics/vehicle health checks continue to be desired by more than 90% of EV app users. Report Rankings Tesla (864) ranks highest overall and among premium manufacturer EV vehicle mobile apps. Mercedes-Benz (839) ranks second and My BMW (833) ranks third. MyHyundai with Bluelink ranks highest among mass market manufacturer EV mobile apps with a score of 820 (on a 1,000-point scale). Kia Access (808) ranks second and MINI (797) ranks third. See the rank chart for each segment at The U.S. OEM EV App Report, now in its fifth year, gauges EV owners' experience with their brand's mobile app. Insights are derived from surveying EV owners and an assessment of the most relevant EV mobile apps. Results are based on a standardized assessment approach relying on more than 350 best practices for vehicle apps that include more than 70 EV-specific attributes. The report includes apps from the top 28 award-eligible brands that sell EVs in the United States; 10 profiled EV brands in China; and eight profiled EV brands in Europe. Brands from China and Europe are included in this report given their expanding presence in the EV marketplace. Additionally, 1,966 EV owners in the United States were surveyed in March-April 2025 to gather insights on app usage; feature desirability; and app overall execution for the 2025 report. For more information about the U.S. OEM EV App Report, visit About J.D. Power J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at

Tesla stock could stumble after uncommon event
Tesla stock could stumble after uncommon event

Miami Herald

time22-05-2025

  • Automotive
  • Miami Herald

Tesla stock could stumble after uncommon event

Tesla stock is no stranger to big pops and drops. The company's CEO, Elon Musk, is one of America's most divisive corporate leaders because of his mercurial nature. As a result, Tesla's stock price has taken a roller coaster ride over the past decade. Elon Musk's supporters applaud his seemingly single-handedly taking the electric vehicle market mainstream. His detractors point to a string of broken promises on model launch timelines and Tesla's much-delayed autonomous vehicles. This Memorial Day, get $100 off TheStreet Pro - our best deal of the summer won't last long! Your portfolio will thank you More recently, the debate between fans and foes has intensified due to his spending hundreds of millions supporting President Trump's election bid and his new role running the Department of Government Efficiency, or DOGE, an organization in the executive branch tasked with cutting costs. Related: Fund manager has shocking Elon Musk and Tesla prediction Musk's foray into politics has frustrated once-loyal, left-leaning supporters worldwide, causing sagging Tesla sales in markets such as Europe, China, and California. As a result, Tesla shares have taken a roller coaster ride in 2025. Shares fell 54% from its December peak to its low in April before rallying 52% since April 9 after President Donald Trump paused most of the reciprocal tariffs announced on April 2. The impressive rally has caught many investors flat-footed, but additional gains may be harder to come by, particularly now that an uncommon warning signal has (TSLA) became an aspiration vehicle coveted by celebrities and performance fans because of an important decision by Elon Musk to concentrate on luxury and speed rather than the environment. The decision resulted in vehicles that could hold their own against rivals like Mercedes-Benz, BMW, and Porsche, leaving competitors like Ford and General Motors flat-footed and without competing EVs to sell to willing buyers. Related: Surprising China trade deal sends Tesla stock soaring Unfortunately for Tesla, the luxury and performance gap with competitors has closed. Detroit's big three car companies and almost every automaker worldwide have spent billions building EVs offering similar performance and potentially better fit-and-finish. Stiffening competition has caused Tesla's electric vehicle market share to shrink at the same time that demand has fallen because of Musk's political activism. Tesla's first-quarter sales fell 62.2% year-over-year in Germany, according to KBA, and U.S. unit sales volume declined 9% from last year in Q1, according to KBB. In California, Tesla registrations dropped 21.5% in Q1 versus Q1 2024, while non-Tesla EV registrations increased 14%. According to the Cox/KBB quarterly EV sales report, while U.S. Tesla units sold tumbled in the first quarter, Ford's EV sales rose 12%, and General Motors brands Cadillac, GMC, and Chevrolet grew 37%, 184%, and 114%. Tesla's struggles haven't disappeared despite its stock price marching significantly higher over the past six weeks. As a result, investors are right to wonder if the rally in Tesla shares will stall until there's more clarity that the company is back on track. In its recent first-quarter conference call, Elon Musk said he would refocus on Tesla and spend less time on DOGE. Related: Elon Musk sends strong message to Tesla stock investors Musk has also said recently in Qatar that, "Europe is our weakest market, but we're strong everywhere else. Our sales are doing well at this point, and we don't anticipate any sales shortfall." Those signs are encouraging, but Musk didn't provide evidence supporting his claim, and until more sales data comes in, Tesla fans will feel a bit uneasy. It doesn't help matters that one technical indicator raises a red flag that Tesla's stock may have run too far, too fast. The relative strength index, or RSI. RSI (14) measures price action over the preceding 14 trading periods and can signal when stocks become overbought and oversold. When the RSI is above 70, it signals buyer beware. However, when it dips below 30, it can suggest shares may be about to move higher. For example, Tesla's RSI eclipsed 80 in mid-December when shares were near $480. Its RSI was in the 20s at its recent lows near $220. The RSI isn't as high as December, but it was nearly 73 on May 14. The move up in RSI above 70 could mean that Tesla's stock price is due for a breather after its big run, but nothing is guaranteed. Stocks can get and remain overbought and oversold for a while. Stocks rarely turn on a dime. Nevertheless, the technical signal is a yellow flag suggesting more gains could be harder to come by in the short term. What happens long-ter is anyone's guess, but it will likely hinge on whether or not Musk is correct that its demand problem is going away. Related: Veteran fund manager unveils eye-popping S&P 500 forecast The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.

China's BYD tops Tesla for first time ever in Europe
China's BYD tops Tesla for first time ever in Europe

Yahoo

time22-05-2025

  • Automotive
  • Yahoo

China's BYD tops Tesla for first time ever in Europe

China's BYD (BYDDY) hit another big milestone — with rival Tesla (TSLA) receiving another piece of bad news. In the month of April, BYD's BEV (battery electric vehicle) registrations topped those of Tesla in Europe for the first time. Per research firm JATO Dynamics, Tesla BEV registrations came in at 7,165 units, with BYD narrowly beating Tesla with 7,231 units. Crucially, Tesla BEV sales in April tumbled 49% in Europe, while BYD's surged 169%. Registrations are used as a proxy for sales, as Tesla does not break out monthly or regional sales. 'Although the difference between the two brands' monthly sales totals may be small, the implications are enormous,' Felipe Munoz, JATO Dynamics global analyst said in the report. 'This is a watershed moment for Europe's car market, particularly when you consider that Tesla has led the European BEV market for years, while BYD only officially began operations beyond Norway and the Netherlands in late 2022.' Tesla's recent struggles in Europe are not an industry secret. Earlier data showed Tesla registrations also fell in key countries including France (down 59%), Denmark (down 67%), and Sweden (down 81%), the UK (down 62%), and Germany (down 46%). Demand weakness in the EU and recent protests at US Tesla showrooms follow CEO Elon Musk's foray into politics, causing some Tesla owners to become alienated by Musk, his right-leaning tendencies, and outward support of President Trump. Musk admitted to the weakness at from the Qatar Economic Forum earlier this week: "Europe is our weakest market." But what is new is BYD's surge in Europe, where the Chinese company's vehicles, both BEV and hybrid, are resonating with buyers, even with the addition of tariffs. The EU imposes 10% tariffs on BYD vehicles, with an additional 17% for BEVs. BYD BEVs are not the only non-Tesla vehicles selling well in the EU. Legacy automakers like Volkswagen (up 61%), BMW (up 5%), and Audi (up 48%) among others big gains in BEV sales. 'While the electric vehicle segment was a bright spot for Europe's new passenger car market last month, these gains were offset by significant declines among ICE vehicles,' Munoz noted. Across powertrains, JATA reported BEV and plug-in hybrid electric vehicles (PHEVs) combined accounted for 26% of new car registrations in Europe, a new record, with Chinese brands behind much of this growth. BEVs accounted for 17% of this total, up from 13.4% in April 2024, while plug-in hybrids represented 9% of monthly registrations, up from 6.9% a year ago. BYD's onslaught in Europe may just be beginning. The company intends to build a factory in Hungary, which would alleviate tariff exposure, and the company just announced it plans to bring its best selling EV to Europe, dubbed the Dolphin Surf, which will start around $26,000. Pras Subramanian is a reporter for Yahoo Finance. You can follow him on X and on Instagram. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

2025 EVs With the Longest Range and Biggest Batteries
2025 EVs With the Longest Range and Biggest Batteries

Yahoo

time16-05-2025

  • Automotive
  • Yahoo

2025 EVs With the Longest Range and Biggest Batteries

One of the most important factors to buyers of electric vehicles is range. With charging still being a more taxing affair than filling up with gas, creating cars that can go far on a single charge has been a recipe for success. There are tons of cars available that push this race for range further than you'd expect. With battery technology ever evolving and electric motors becoming more efficient, achieving impressive levels of range is becoming easier and easier. There are a handful of brands at the moment that are pushing this to its limit, aiming to deliver vehicles with ranges that pass the 400- or even 500-mile mark. Exploring the top electric vehicles on the market, we've found the ten models capable of delivering the best range. We explore which specific model you need to achieve this maximum range as well as what kind of performance you can expect. In order to give you the most up-to-date and accurate information possible, the data used to compile this article was sourced from various manufacturer websites and other authoritative sources, including the EPA and TopSpeed. This list focuses on models available in the United States. Models are ranked by their EPA range estimates. Hyundai is known for delivering vehicles that offer impressive value, with the Ioniq 6 electric sedan being a perfect example. This sleek and retro-looking car not only comes loaded with features, but really embraces fun in every aspect of its design. It genuinely takes the fight to much more expensive rivals. Skip the Standard Range SE and go for the extended range model instead, and you'll have yourself the Ioniq 6 with the best range. It also gets a more powerful electric motor that delivers some pretty exciting performance. It strikes a good balance between comfortable and engaging. All-wheel drive models are capable of a maximum range of 316 miles. Tesla have been innovators in the EV space for as long as they have been around and the Model Y is their most popular model by a landslide. It has also gone through some major changes for the 2025 model year, with its styling being updated, making it an even more attractive option than before. Tesla hasn't released the full specs for the new Model Y as yet. You can get it either with all-wheel drive or rear-wheel drive at the moment, with the former being the model with the longer range. Opting for the all-wheel drive model drops the total range down to 311 miles, which is still impressive. The Model 3 is the most accessible Tesla on the market and it offers a lot for your money. Like the rest of the automaker's cars, the Model 3 is super quick when you put your foot down, but is also capable of delivering a silky-smooth ride. If only it didn't rely so heavily on touch controls. The Model 3 with the most range is the base Long Range RWD model. The Tesla is a driving experience like no other (non-Tesla) car out there. It is smooth, quiet, and controlled, and when you put your foot down it moves quickly. The Performance trim is even quicker, capable of a 2.8-second zero to 60 time while still managing 298 miles on a single charge. Along with a couple of other automakers, GMC decided to dive into the realm of electric pickups, using the Hummer name to do so. Despite its monolithic size, the Hummer is a quick and capable truck that is just as comfortable on the road as it is kicking up some dust on the trail. The Hummer EV 3X comes with a tri-motor setup that puts down an insane amount of power. Despite being just shy of 10,000 pounds, it will still accelerate at an unfathomable rate. This model can also be equipped with the larger 24-module battery to give you a maximum range of 381 miles, according to GMC. Despite only having been around since 2021, the EQS is already on the chopping block, purportedly to make way for the electric S-Class. For the time being, though, it remains the only legacy luxury brand to make the top ten on this list. It is also easily one of the most comfortable cars you could ever ride in. The EQS comes in a number of forms, but the base 450+ is the model with the highest maximum range. For the 2025 model, Mercedes-Benz upgraded the battery capacity of all models, which helped it secure its spot on this list. The Mercedes is quick and composed, but puts comfort above all else. The Model S is Tesla's sportiest car, offering insane levels of acceleration. It is a stylish sports sedan that embodies the brand's interior minimalism. It hasn't been updated in a while, though, and it is starting to show its age, with newer competitors offering better performance and a more luxurious interior. Few offer as much range, though. The Model S is an incredibly impressive machine, delivering excellent performance. Even the most affordable model will pin you to your seat and still manage to go over 400 miles on a charge. The Plaid is even more absurd, able to get to 60 miles per hour in under two seconds, with a maximum range of 348 miles. Rivian is a fairly young competitor in the automotive space, with the R1S three-row SUV debuting for the 2022 model year. Its unique styling and off-road competence make it a stand-out option for those who are more adventurous. It is also extremely quick and super comfortable. The Rivian R1S can be had with three different battery packs. The standard issue offers 92.5 kWh of usable battery, the Large is a 109.5 kWh unit, with the Max topping that at 141.5 kWh. The dual motor models offer the best range, with even the Performance model detailed above being capable of 410 miles on a single charge. The Rivian R1T is the pickup truck sibling of the R1S. Instead of a third row of seats, you'll find a truck bed. It holds true to the same ideology displayed on the R1S, though, which is to say that it is exceptionally luxurious on the inside but can go extremely fast and can traverse rough terrain. The setup of the R1T is almost identical to that offered in the R1S. Equipping the Max battery pack does give you a little more range here, though. Still, you'll want to opt for the dual-motor performance model for the best balance of power and range. Tri-motor models can still go 371 miles on a single charge with the Max battery, though. Chevrolet's Silverado is one of the best selling vehicles in the United States. Thus, it makes sense that Chevy would offer an electric version in the ever-evolving market. The electric version of the Silverado truck is every bit as capable as the gas model and is capable of an absurd amount of range. The Silverado makes use of the General Motors Ultium platform, which means that it can host a battery pack as large as 205 kWh. You need to opt for the least powerful model, the Work Truck, if you're looking for maximum range, and you have to go with the Max Range battery pack. If you're looking for an electric sedan that offers the best money can buy in terms of luxury, range, and performance, then the Lucid Air is the way to go. Loaded with absurd levels of technology and a sleek profile, this brilliant EV changes the game completely, especially due to its impressive range. The Grand Touring model is the way to go if you're looking for the best range, thanks to it having a larger battery pack than the Pure or Touring models. The 1,234-horsepower tri-motor Sapphire model is the only model more powerful. Almost every model in the Lucid Air lineup is capable of more than 400 miles on a single charge, including the Sapphire.

Tesla Seems Doomed If Musk Stays, And Doomed If He Leaves
Tesla Seems Doomed If Musk Stays, And Doomed If He Leaves

Forbes

time26-04-2025

  • Automotive
  • Forbes

Tesla Seems Doomed If Musk Stays, And Doomed If He Leaves

Elon Musk's parlay into politics has caused a world of hurt for Tesla. Market reaction to Musk's bromance with President Donald Trump and his jockeying with DOGE have caused Tesla sales around the world to tank while recalls have battered the brand's reputation and boycotts have led to a strong global anti-Tesla sentiment. Last week, a company earnings release showed that Tesla profits fell 71% over the first three months of this year, while revenue from car sales dropped 20% over the same period. Meanwhile, sales of Teslas in Europe plunged 45% year-on-year in the first quarter of 2025 according to figures from the European Automobile Manufacturers' Association (ACEA). The question right now is—should Musk stay or step down as Tesla CEO? To stop the rot, alleviate plummeting sales, and save the company, it would seem the right choice to step down. However, now that Tesla's stock has entered 'meme stock' category—which are company shares that have gained a cult-like following on social media but come with high volatility and risk—the carmaker would likely crash without him pumping it. Indeed, is his leadership of the company a blessing or a hindrance to Tesla? The brand is obviously in need of new leadership with its brand image taking a dive and EV sales falling at unprecedented rates, partly due to Musk alienating half of the company's customer base and partly as a result of his leadership favoring autonomous driving over the development of a more diverse product portfolio. Currently spending his time between a fist full of different projects and committing serious blunders in most, Musk has made himself too political and contentious to be the face of a consumer goods company. Under Musk's leadership, the brand has launched only one new vehicle in the last 5 years—the Cybertruck, and it has been a total commercial failure embroiled in recalls and boycotts. He has also been consistently wrong about when Tesla would solve the self-driving question for the last decade. To be bluntly honest, most CEOs would have been fired by now. Everything happening at and around Tesla now strongly suggests that new leadership is a must for the brand. In direct contrast though, there is one aspect of Tesla that would not benefit from Musk stepping down—the brand's stock. Late last week, it was trading at a surprisingly overvalued 165 price-to-earnings ratio (P/E) amid declining earnings. This means that investors are paying 165 times the company's earnings for each share, which, when translated, means that the stock is overvalued. The only reason Tesla is able to sustain this P/E level at the moment is that a surprisingly high percentage of people believe Musk when he claims that Tesla is about to solve "real-world AI," which includes humanoid robots and self-driving cars. This writer knows of a small group of investors in Japan who each invested 'many millions' in Musk's non-Tesla related businesses as they still believe in his potential. And there you have it. Since Tesla's core business is in free fall and would support Tesla trading at roughly a fifth of its current valuation, no one can argue that Musk's claims about the company's self-driving and robotic efforts have anything to do with the stock price, which has essentially turned into an indicator of how much investors trust Musk's claims. As a result, the stock price depends on people believing that Musk, who has continuously been mistaken about Tesla's ability to solve the self-driving issue and has never released any data to support his claims, is correct this time about the company's impending autonomous driving solution and its competitive advantage. The bottom line—if the fiery South African was to step down, those individuals would probably take their stock with them, leading to a likely collapse. So it would seem as though circumstances as they are panning out in real time could allow him to stay on.

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