Latest news with #parcelDelivery
National Post
29-05-2025
- Business
- National Post
Canada Post says strike contributed $208M to the company's $1.3B loss last year
Article content The company also said it has been impacted by the decline in letter mail, which has been steadily trending downward for 20 years. In 2006, Canada Post delivered 5.5 billion letters. Last year, it delivered two billion. The delivery costs are rising as the amount of new addresses increases, making it 'unsustainable' to continue delivering fewer letters to more addresses. The corporation said its focus will shift to parcel delivery, as e-commerce continues to grow. Article content However, this pivot is in direct conflict with the collective agreements it has with CUPW, which 'contain pages and pages of requirements and restrictions that were added decades ago' when Canada Post was 'focused on delivering a large and steady stream of mail,' it said. Article content Article content The union's national president Jan Simpson responded to the annual report in a news release later on Wednesday. She said that the Canada Post's report left out 'many important details that don't support its own message.' Article content She said the report doesn't address its 'failure to raise stamp rates before 2025, even though every other major postal operator raised rates significantly between 2018-2023.' It also doesn't include how much of the losses since 2018 resulted from costs related to the COVID pandemic, she said. Article content The union maintains that the 'best way to right the Corporation's finances is by negotiating ratifiable collective agreements that will help grow parcel volumes, expand services and secure Canada Post's position as the important public service provider that it is.' Article content 'There are almost no changes from what the Employer put forward on May 21,' when the corporation presented offers after receiving strike notice, the union said. Article content The union called out the corporation for refusing to budge on contentious issues, such as part-time staffing and weekend delivery, as well as load-levelling (spreading out the processing and delivery of mail) and dynamic routing (optimizing delivery routes). Article content 'These have been the most challenging issues on the table this round, and now, Canada Post insists that they must be in the next collective agreements,' per the union. Article content The latest offers did not provide improvements on the current wage proposal — a cumulative increase of nearly 14 per cent over four years — or include changes to the short-term disability program 'that would have helped both parties,' the union said. Article content
Times
14-05-2025
- Business
- Times
Apollo-owned Evri merges with DHL to create UK delivery giant
The parcel delivery group Evri has merged with the UK e-commerce business of DHL to form a business capable of handling 1 billion parcels a year. DHL Group will buy a significant minority stake in Evri as part of the transaction enabling Evri to enter the letter market for the first time. Evri, formerly known as Hermes UK, was bought by Apollo, the American investment firm, in a £2.7 billion deal in July 2024. DHL eCommerce UK is a subsidiary of the DHL Group that provides logistics services for online businesses and cross-border transportation of parcels. The parcels group more than doubled its annual pre-tax profits in the year before it was sold as it achieved a 'record year' for deliveries. The company had
Telegraph
14-05-2025
- Business
- Telegraph
Britain's worst-rated courier to handle one in four parcels after merger
Britain's least popular courier service is stepping up its challenge to Royal Mail after striking a deal that will see it deliver more than 1bn parcels every year. Evri, which ranked bottom in Ofcom's latest customer satisfaction survey, has struck a deal to combine with DHL's e-commerce business in the UK. The deal will expand Evri's operations to include over 30,000 couriers and van drivers with a fleet of 8,000 vehicles that will deliver more than 1bn parcels each year. That is up from 730m in the 2024 financial year and means Evri will handle a quarter of all UK parcels. Evri, which was bought by US investment giant Apollo for £2.7bn last year, will also deliver a further 1bn business letters as it moves into business mail for the first time. The merger brings together Britain's worst-rated courier with one of its best. Ofcom's latest report found that 39pc of Evri's customers were dissatisfied with the service they received. By contrast, just 17pc of DHL customers were dissatisfied, making it the joint second most popular courier behind Amazon. DHL will take a minority stake in the combined company, which will operate under the Evri brand. Evri is one of a number of specialist parcel delivery companies that have wrestled market share away from Royal Mail as the heavily-regulated postal service grapples with falling letter demand. The tie-up will mount a fresh challenge to Royal Mail just weeks after Czech billionaire Daniel Kretinsky completed a £3.6bn takeover. Mr Kretinsky, who also owns a major stake in Dutch postal operator PostNL, has pointed to parcels as the main area of growth and is expected to invest around £800m in the coming years by rolling out parcel lockers and undercutting rivals. The Czech tycoon has also made a series of promises to ease concerns about the postal service moving into foreign ownership for the first time in its 500-year history. These include protecting first-class letter deliveries on Saturdays and keeping Royal Mail in the UK. Evri said the deal will give it access to an expanded international network thanks to DHL's expertise in cross-border shipping, enabling faster transit times. The combined company will also have the UK's largest network of parcel lockers with 15,000 access points. Alex van Hoek, Evri's chairman and an Apollo partner, said: 'This is a tremendous milestone in Evri's journey, and we are delighted to welcome a global leader like DHL as a strategic partner and shareholder. By embracing technology and innovation, Evri has grown from strength to strength in a dynamic e-commerce market. Pablo Ciano, the chief executive of DHL eCommerce, said: 'By joining forces in the UK, we're creating a one-stop shop for all our customers' parcel needs here and giving them better delivery options from around the world.'
Reuters
14-05-2025
- Business
- Reuters
Germany's DHL to boost UK deliveries, takes minority stake in Apollo's Evri
FRANKFURT, May 14 (Reuters) - German postal services group DHL said on Wednesday it would buy a "significant" minority stake in private equity firm Apollo's (APO.N), opens new tab British parcel delivery business Evri, under a deal to merge it with its DHL eCommerce UK unit. DHL, which did not provide financial terms of the deal, said the merged Evri business will deliver more than 1 billion parcels and a further 1 billion business letters annually. The deal would give Evri access to DHL's network in Europe, the U.S. and some Asian markets such as India, allowing it to offer faster cross-border transit times, the statement said. The agreement will also see Evri entering the British business letter market, it added.
Daily Mail
09-05-2025
- Daily Mail
Got a suspicious text? This WhatsApp number will tell you if it's a scam
'The URL in the image you sent me is not part of the official Royal Mail Website, meaning it's likely a scam.' This is the response from AI scam-detection tool Ask Silver, when it was sent a screenshot of a message received from an unknown number on WhatsApp. The text claims to be from Royal Mail, and is trying to convince the recipient to follow a link and update their address, under the pretence that it has a parcel for them with a damaged label. Click on that link, and up will come a fake website. The victim will be prompted to enter personal information and bank details to pay for a rescheduled parcel delivery. The fact the text has been sent from a +44 07 UK mobile number - that of an individual, not a company - should be a giveaway, but hundreds of people fall for this type of scam every year. Parcel delivery scams were the fastest growing scam of 2024, according to NatWest, accounting for one in three scam reports made by its customers. Ask Silver is a free scam checker that anyone can use to help judge whether a text, website, letter or email is likely to be fake. It operates via WhatsApp and was launched in October last year. How does Ask Silver work? Ask Silver was invented by 32-year old tech entrepreneur Alex Somervell, who is the chief chief executive and co-founder, along with long-term business partner Jonny Pryn. You can sign up on its website, using your phone number and email address. You will then automatically receive a message on WhatsApp from Ask Silver, which has its own number. You can then run unlimited checks for free on anything you suspect of being a scam - from text messages to suspicious numbers. To do so, you need to send a photo or screenshot of any email, website or leaflet you're worried about to Ask Silver on WhatsApp. Using AI, it is then able to check whether links lead to official websites or not, so you know whether they are safe to click on. After sending the screenshot or image, you will receive one of three replies almost instantly. A red flag means there has been a match on the system with a known scam and you should under no circumstances engage with the website or email. An amber flag is sent where there isn't a match on the database, but there are very suspicious elements that suggest the email, text, letter or website is a scam. Users will rarely receive a yellow flag, which suggests the image appears to be legitimate, but you should still be careful. Fraud costs banks hundreds of millions in customer reimbursements every year. Ask Silver is the type of tech that many banks have wanted to offer their customers, but have not been able to - until now. Last month, Metro Bank became the first UK bank to partner with Ask Silver, suggesting it to its customers as a way they can get a 'second opinion' when deciding if something is a scam. Metro Bank's fraud boss, Baz Thompson, tells This is Money: 'We wanted to give customers a tool they could have at their fingertips to fight fraud.' Work is now underway to integrate Ask Silver within Metro Bank's app so that customers don't have to leave their banking app to report a scam text or website link, Alex Somervell tells this is Money. And it's not just Metro Bank - Ask Silver will soon be adopted by other banks to help fight fraud. 'We are going through onboarding with two big banks and a number of other banks are interested in our tech,' says Somervell. Metro's fraud chief Thompson has called the partnership with Ask Silver a 'game changer' in protecting customers from fraud and helping to stop crime. 'Being able to offer a service where customers can know in minutes whether something is fraudulent provides an essential barrier to staying one step ahead of fraudsters,' Thompson says. But as well as helping customers avoid scams - and saving banks money - the founders of the app also think they can stem the tide of fraud more generally. 'The goal is to stop fraud within the system, not just the banks,' says Somervell. This is why, when Ask Silver detects a scam, it not only reports back to the customer but also alerts the relevant authorities. For this to happen, the user needs to select this option when prompted in Whatsapp. Data compliled by You Gov for Ask Silver reveals 47 per cent of people don't know where to report scams. 'AI categorises the fradulent texts, emails and calls and reports them to the relevant authorities - it's a volume game,' says Somervell. Once scam attempts are reported, the correct authorities can then shut down fraudulent email addresses or websites very quickly. The reports also help to banks to gather data on how scammers are duping them, which is why reporting scam attempts is so crucial - even if the target hasn't been persuaded to click the link.
