Latest news with #passengerabuse
Daily Mail
11 hours ago
- Daily Mail
Moment passenger threatens to 'break train manager's face' as LNER releases shocking bodycam footage showing tirades of abuse
Shocking bodycam footage has revealed the moment a rail passenger shouted 'I'm going to break your face' at the train's manager after becoming disruptive. Dramatic video filmed on a London North Eastern Railway (LNER) service on the night of March 16 showed the man confronting the member of staff at the onboard café bar. The manager calmly told him: 'I'm just gonna ask you to take a seat - come on, let's take a seat.' But the man became irate, accusing the employee of 'being ignorant'. He then added: 'I'm going to break your face. You're lucky.' The passenger then waved his hand towards the manager while appearing to hold his mobile phone. The manager told him: 'Don't point that in my face. I need to close the café bar. Don't put that in my face please.' But the man said: 'Shut your mouth. Try it right now.' LNER, which released the footage during 'Rail Safety Week' to show the kind of abuse sometimes faced by its staff, said the man later apologised for his behaviour. A second clip showed another passenger becoming abusive towards a train manager on board an LNER train to London King's Cross on the evening of July 2 last year. The man was heard threatening the employee that he would 'lose his job', before swearing at him at least three times and aggressively pointing towards him. He said: 'Yes, you're going to lose your job. So is he. There you go, you know, put your hands on me. You ****, you ****, you're a ****. You know what I mean? I am serious. I will take you to... Don't come any closer, OK? You put your hands on me.' The man later pleaded guilty to the offences in a court hearing, according to the Government-controlled operator which did not identify either man in the footage. It comes as violent assaults on railway staff and police across the UK are said to be at a four-year high. British Transport Police figures show there were 3,330 recorded assaults on rail staff across the UK last year, a rise of almost 25 per cent on the previous year. LNER said it released the two clips to 'highlight how the use of bodyworn cameras is helping to keep the railway safe'. The operator - which runs services along the East Coast Main Line between London King's Cross and Scotland via Newcastle and York - said it had introduced 180 bodyworn to help colleagues faced with aggressive and threatening behaviour. The cameras have been worn more than 12,000 times by teams on trains and at stations over the past year. LNER said its Azuma trains were fitted with high-quality onboard CCTV, but the bodyworn cameras can give more insight into an incident, which can be used by British Transport Police (BTP) to support legal proceedings. The incident happened on board an LNER train towards London King's Cross in July last year A train manager for LNER who features in one of the clips, referred to only as 'Phil', said: 'I speak to hundreds of customers every day. Most of the time working onboard is enjoyable and the camera is the last thing on my mind. 'However, on occasions where I have been confronted with a challenging situation, I find activating the camera very often calms things down, provides reassurance for other customers, and also helps with any instances which may need further investigation.' Warrick Dent, safety and operations director for LNER, added: 'Thousands of customers travel with us each day, and while instances of abusive or threatening behaviour towards our teams are rare, they are never acceptable. 'Body worn cameras are just one of the ways we support our teams who work hard to help make sure our customers enjoy the best possible journey and feel safe when travelling with us.' The operator said that since introducing the cameras, staff have experienced about five incidents each month which have been flagged for further investigation. Inspector Ben Jones, from the BTP's Workplace Violence Coordination Unit, said: 'The impact bodyworn video has had on keeping rail staff safe and prosecuting criminals cannot be understated. 'Bodyworn video helps to accelerate the judicial process for victims, provide transparency in cases, and assist rail staff in the many challenging situations they face every single day. 'Wearing body worn video decreases staff assault rates by nearly 50 percent. We are dedicated to creating a hostile environment for criminals on the railways, and the continued rollout of BWV across rail operators can only further this ambition.' While neither of the individuals in the videos were accused of fare evasion, the incidents come amid a backdrop of significant debate around those who do not pay for rail travel. MailOnline has covered a series of incidents featured in the ongoing Channel 5 documentary 'Fare Dodgers: At War With The Law', while the issue was also highlighted by Robert Jenrick at Stratford last month. The shadow justice secretary posted a video on social media in which he confronted people who forced their way through the ticket barriers at the station. Separately, a report released on June 4 found fare evasion is becoming 'normalised', with train staff telling the inquiry that they are struggling to cope with 'aggressive' passengers who refuse to buy tickets. The Office of Road and Rail (ORR) said travellers are using 'a range of techniques to persistently' underpay or avoid paying and see it as a 'victimless crime'.
Daily Mail
28-05-2025
- General
- Daily Mail
EXCLUSIVE Shocking moment British passenger screams homophobic abuse at airline staff and threatens other passengers for 'staring at him' before getting PUNCHED by airport worker
This is the shocking moment a passenger was punched in the face after screaming homophobic abuse at Easyjet staff. The man, who has not yet been identified, was heard shouting abuse at the airline's staff after apparently being refused entry to the plane. He then turns his ire at his fellow passengers and starts threatening them for 'staring' at him during his tirade. It is not currently clear where this incident took place, but it is thought to have been at a UK airport. 'You're a ripoff artist, you're a f***** - I'll knock your f***ing hat off', he threatened as a flight attendant was seen trying to calm him down. 'Come on then, are we gonna have a little f***ing scrap or what you f***ing f*****, you little k***head', he then said, adding: 'I paid three, four hundred quid for the flight and you're telling me I'm not allowed on the flight.' The attendant calmly asks him: 'Can you stay here for a few minutes, sir?' But this appears to rattle the man even more, as he responds: 'You f***ing little k***head, I've paid for the flight.' He then turns his ire at his fellow passengers and starts threatening them for 'staring' at him during his tirade The video then cuts to a confrontation with airport staff, when the aggressive man says: 'Do you know how much I've paid for that? Four hundred quid. And you're standing there f***ing staring at me like you're about to do something.' His tone then gets even more aggressive as he shouts and points at the member of staff: 'What the f*** are you gonna do?' The airport worker then swings at his face. The passenger's tone then changes, as he is held back by another member of staff. He says: 'Your f***ing little k***head's hit me, the f***ing f*****.' The upset man was then seen stamping his feet up and down as he shouts more abuse at the Easyjet staff. The clip then cuts to a moment later, when he turns his attention to the other passengers on the bridge who have still not been let on the flight. He shouts: 'You can stop f***ing staring at me, you little f***ing k***head. Keep staring at me. Who do you keep staring at? Who are you saying shush to?' He then swings at the other passenger as he screams: 'Do you want me to f***ing smack your f***ing head in? You f***ing little k***head? Do you think I'm a f***ing muppet? Shut the f*** up! Shut up!' MailOnline has contacted Easyjet for comment. It comes just weeks after a Ryanair flight descended into chaos when staff were forced to strap an 'unruly' passenger to his seat using spare belts after he refused to sit down during landing. The passenger onboard the flight from Manchester to Rhodes, Greece, on April 3 was shouting at cabin crew who onlookers said had confiscated two bottles of booze from him and refused to serve him alcohol. He failed to follow orders to sit down during landing, forcing the pilot to abort the descent, circle round, and land again. Video shows staff and other passengers huddled around the man and a member of staff shouting: 'Sit down, now.' A separate clip shows police officers appearing to escort the man down the aisle upon landing. Passenger Emily, 26, who filmed the incident, said: 'The flight was going completely fine until the cabin crew came up to me and my partner at the front of the plane and asked us if we were travelling together and if we could be separated because a little girl needed to come down to the front of plane with her dad because a man was being disruptive. 'We were together so they asked someone else instead who moved and that's when I got made aware of this guy being really disruptive at the back of the plane.' Emily explained how cabin crew had to get two spare seatbelts and tried pinning the man down on his seat. 'He got out of the seat again. Staff were shouting at him, telling him to sit down and he was squaring up to staff. 'He had already had two bottles of alcohol confiscated off him.' She added that airline employees had warned over the intercom that anyone caught drinking alcohol purchased at Duty Free before the flight would be apprehended by police upon landing unless they put it away, in which case no further action would be taken. Emily said: 'As we were supposed to come down to land I could hear cabin crew shout at him to sit down. 'We had to go back up to circle the island until he would sit down again which was quite scary. 'Once [we] had landed we all had to stay put while police came up to take him off. He got taken off on his own.' A spokeswoman for Ryanair said: 'The crew of this flight from Manchester to Rhodes on April 3 called ahead for police assistance after a passenger became disruptive onboard. The aircraft was met by local police upon arrival at Rhodes Airport and this passenger was removed. 'Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take decisive action to combat unruly passenger behaviour, ensuring that all passengers and crew travel in a safe and respectful environment, without unnecessary disruption.'
Daily Mail
28-05-2025
- General
- Daily Mail
EXCLUSIVE Shocking moment British passenger screams homophobic abuse at Easyjet staff and threatens other passengers for 'staring at him' before getting PUNCHED by airport worker
This is the shocking moment a passenger was punched in the face after screaming homophobic abuse at Easyjet staff. The man, who has not yet been identified, was heard shouting abuse at the airline's staff after apparently being refused entry to the plane. He then turns his ire at his fellow passengers and starts threatening them for 'staring' at him during his tirade. It is not currently clear where this incident took place, but it is thought to have been at a UK airport. 'You're a ripoff artist, you're a f***** - I'll knock your f***ing hat off', he threatened as a flight attendant was seen trying to calm him down. 'Come on then, are we gonna have a little f***ing scrap or what you f***ing f*****, you little k***head', he then said, adding: 'I paid three, four hundred quid for the flight and you're telling me I'm not allowed on the flight.' The attendant calmly asks him: 'Can you stay here for a few minutes, sir?' But this appears to rattle the man even more, as he responds: 'You f***ing little k***head, I've paid for the flight.' He then turns his ire at his fellow passengers and starts threatening them for 'staring' at him during his tirade The video then cuts to a confrontation with airport staff, when the aggressive man says: 'Do you know how much I've paid for that? Four hundred quid. And you're standing there f***ing staring at me like you're about to do something.' His tone then gets even more aggressive as he shouts and points at the member of staff: 'What the f*** are you gonna do?' The airport worker then swings at his face. The passenger's tone then changes, as he is held back by another member of staff. He says: 'Your f***ing little k***head's hit me, the f***ing f*****.' The upset man was then seen stamping his feet up and down as he shouts more abuse at the Easyjet staff. The clip then cuts to a moment later, when he turns his attention to the other passengers on the bridge who have still not been let on the flight. He shouts: 'You can stop f***ing staring at me, you little f***ing k***head. Keep staring at me. Who do you keep staring at? Who are you saying shush to?' He then swings at the other passenger as he screams: 'Do you want me to f***ing smack your f***ing head in? You f***ing little k***head? Do you think I'm a f***ing muppet? Shut the f*** up! Shut up!' MailOnline has contacted Easyjet for comment. It comes just weeks after a Ryanair flight descended into chaos when staff were forced to strap an 'unruly' passenger to his seat using spare belts after he refused to sit down during landing. The passenger onboard the flight from Manchester to Rhodes, Greece, on April 3 was shouting at cabin crew who onlookers said had confiscated two bottles of booze from him and refused to serve him alcohol. He failed to follow orders to sit down during landing, forcing the pilot to abort the descent, circle round, and land again. Video shows staff and other passengers huddled around the man and a member of staff shouting: 'Sit down, now.' A separate clip shows police officers appearing to escort the man down the aisle upon landing. Passenger Emily, 26, who filmed the incident, said: 'The flight was going completely fine until the cabin crew came up to me and my partner at the front of the plane and asked us if we were travelling together and if we could be separated because a little girl needed to come down to the front of plane with her dad because a man was being disruptive. 'We were together so they asked someone else instead who moved and that's when I got made aware of this guy being really disruptive at the back of the plane.' Emily explained how cabin crew had to get two spare seatbelts and tried pinning the man down on his seat. 'He got out of the seat again. Staff were shouting at him, telling him to sit down and he was squaring up to staff. 'He had already had two bottles of alcohol confiscated off him.' She added that airline employees had warned over the intercom that anyone caught drinking alcohol purchased at Duty Free before the flight would be apprehended by police upon landing unless they put it away, in which case no further action would be taken. Emily said: 'As we were supposed to come down to land I could hear cabin crew shout at him to sit down. 'We had to go back up to circle the island until he would sit down again which was quite scary. 'Once [we] had landed we all had to stay put while police came up to take him off. He got taken off on his own.' A spokeswoman for Ryanair said: 'The crew of this flight from Manchester to Rhodes on April 3 called ahead for police assistance after a passenger became disruptive onboard. The aircraft was met by local police upon arrival at Rhodes Airport and this passenger was removed. 'Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take decisive action to combat unruly passenger behaviour, ensuring that all passengers and crew travel in a safe and respectful environment, without unnecessary disruption.'
