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Time of India

CCPA probes Ola, Rapido, other ride-hailing apps on advance tipping

Consumer protection watchdog CCPA is investigating ride-hailing platforms like Ola Cabs and Rapido to ascertain if they are indulging in the unfair trade practice of ' advance tipping '. On Wednesday, the Central Consumer Protection Authority (CCPA) issued a notice to Uber for allegedly "forcing or nudging" users to pay advance tips for faster service. "CCPA is investigating other apps like @Olacabs and @rapidobikeapp, they will also be served notice if they are found indulging in such practices," Union Consumer Affairs Minister Pralhad Joshi said in a post on X on Thursday. Joshi, on Wednesday, said the practice of 'Advance Tip' was deeply concerning. "Forcing or nudging users to pay a tip in advance for faster service is unethical and exploitative. Such actions fall under unfair trade practices," the minister had said, adding that tipping is meant as a token of appreciation, given after service completion, not as an entitlement beforehand.