01-06-2025
Carlisle GP surgery changes way patients book appointments to 'improve access'
A Carlisle GP surgery is changing the way patients book appointments to 'improve access'.
As part of a new system called 'total triage', Eden Medical Group patients will now complete a questionnaire via the practice's website to book an appointment.
Some patients will then be directed to a suitable local service such as pharmacies, but most patients will have their questionnaire reviewed by a clinician.
The surgery triage team will review each patient request. The clinical team will decide what the most appropriate care for the patient is which includes deciding on the type of appointment for the patient.
Triage requests are reviewed by clinical priority and the surgery will aim to respond to all requests within three working days, dealing with the most clinically unwell as a priority.
The surgery said that the new system will 'improve access' to the practice, 'enhance the quality of care' and ensure patients are given the most appropriate appointment or advice to meet their needs, 'in a timely way'.
For those unable to fill in the online form, the receptionist can take patients through the form in person or over the phone, they added.
