21-05-2025
Hawaiian implements no-show policy aligned with Alaska Airlines
Hawaiian Airlines is getting tough on no-show flyers.
As of May 15, Hawaiian is voiding the remainder of the itinerary and canceling all potential flight credits for flyers holding nonrefundable tickets who don't notify the airline before failing to board their confirmed flight.
Hawaiian, now part of the Alaska Airlines Group, previously did not have a no-show policy. In a statement, the carrier said the change aligns its policy with the Alaska brand.
"In addition to providing a more consistent travel experience to our guests, a shared no-show policy helps us manage resources more efficiently and discourage travelers from booking flights they will not use, as no-shows can negatively impact guests who have a more urgent need for travel," the airline said in an emailed statement.
Hawaiian said customers should proactively make changes to nonrefundable tickets.
Flyers holding refundable tickets should check their fare agreements to determine if the no-show policy applies to them, the Hawaiian website says.
Both the Alaska and Hawaiian websites note that they won't be entirely rigid if customers miss a flight on the run. The Alaska website notes that there is short grace period designed to accommodate customers who are running late and call right after departure time. Hawaiian says that customers who are already in the airport when their flight departs can see a customer service agent for assistance.
"We understand life happens," the website says.
