12 hours ago
Verizon reps allegedly reaching out to customers in a personal capacity
Verizon is allegedly encouraging store representatives to engage in unsolicited outreach and the situation is infuriating for both employees and customers.
Reddit user lawrencenathan said that a local store employee sent them a message about ongoing promotions. What's strange about the message was that it didn't come from a company number and didn't seem to be automated. Instead, an employee apparently used their personal number, crafted a custom message, and even mentioned their name.
—lawrencenathan, Reddit user, June 2025 Naturally, this ticked lawrencenathan off, who was appalled that an employee from a local store they had never been to was reaching out to them in a personal capacity.
Verizon employees are texting customers using their personal numbers to promote deals. | Image Credit- lawrencenathan
According to several Verizon employees who responded to the thread, this practice is not only encouraged, but mandated by Verizon . The company asks store representatives to chase leads via calls or messages.
—Suitable_Potential_9, Reddit user, June 2025 Employees claim that they hate making these calls or sending these texts as much as customers despise receiving them, but many of them have a quota to meet, so they have no choice.
—sk8trix, Reddit user, June 2025 Employees have suggested unsubscribing from such communication, but lawrencenathan has already done that. Apparently, opting out of marketing messages doesn't stop local representatives from reaching out to customers, though ideally, that shouldn't be the case.
Some people have argued that this technically isn't spam and that a single benign message is nothing to get worked up about.
—LMNoballz, Reddit user, June 2025 Regardless, many customers may still find such messages annoying and their best recourse would be to ask representatives contacting them to take them off their internal list. Some people are of the view that this is a harmless practice and that employees usually only contact people who are eligible for attractive upgrades and line offers. Viewed this way, some customers may actually benefit from these calls and messages. However, some employees have pointed out that in most cases, these calls don't work, so it can be assumed that for most people, they are a nuisance.
Verizon is seemingly not the only company pushing this behavior, which is kind of ironic, given that the company comes across as a fierce advocate against spam on its website. However, with growth cooling off, and Verizon losing customers, it's not hard to see why this strategy is being pursued.
We've reached out to Verizon for a comment and will update the story when we have a response. Secure your connection now at a bargain price!
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