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Jabra launches Engage AI Complete, the human-focused AI software for call centers
Jabra launches Engage AI Complete, the human-focused AI software for call centers

Hamilton Spectator

time22-05-2025

  • Business
  • Hamilton Spectator

Jabra launches Engage AI Complete, the human-focused AI software for call centers

LOWELL, Mass., May 22, 2025 (GLOBE NEWSWIRE) — Jabra , the world's leading professional audio brand, today announced Jabra Engage AI Complete – a new premium tier of its call center software, Engage AI. The new offering adds real-time speech-to-text transcription and generative AI to elevate agent performance and enhance every customer interaction. With Engage AI Complete, call center agents receive live coaching and automated call summaries, while supervisors gain real-time insights, sentiment analysis and powerful analytics tools – all designed to drive better conversations and stronger customer outcomes. Evolving the customer experience Modern call centers often operate across several physical locations, with agents working from shared offices or noisy home environments. Multi-tasking is constant – solving customer issues while managing systems, tools and admin work. Engage AI Complete is designed for this reality. The platform uses AI to transcribe conversations live, enabling agents to focus on the caller rather than note-taking. It also analyzes not only what's said but also how it's said, helping agents adjust their tone in real time. Additionally, the platform uses AI to cut through background noise to ensure clearer conversations, powered by Jabra's ClearSpeech technology. The result is fewer distractions, faster resolutions and more meaningful conversations – while reducing cognitive load for agents and enabling supervisors to support teams at scale. One platform with real-time voice intelligence for deeper human connections Jabra launched Engage AI in 2022 to bring real-time tone monitoring and feedback to agents. In 2024, ClearSpeech was introduced, removing background noise from the customer's end to improve clarity and reduce cognitive loads on agents. Jabra is the only solution that delivers tone AI, speech-to-text, generative AI and noise cancellation, all in the same package. Backed by over 20 years of research and millions of conversations analyzed, Engage AI is built on a foundation of data, insights and privacy-first design. Calls are securely processed, with instant feedback delivered directly to the agent — helping them adjust in the moment and improve with every interaction. This enables agents to focus fully on the customer, making each conversation more effective. Supervisors can boost team performance with immediate coaching insights, while leaders can use real-time data to address shared customer concerns and make improvements. As a result, call centers benefit from higher customer satisfaction, lower agent turnover and more efficient operations overall. 'Our goal is simple: give every agent the ability to own their tone, elevate every conversation and make the most of every call,' said Andreas Orebo Wenzel, VP of Engage AI at Jabra. 'With Engage AI Complete, we've brought together years of voice research and generative AI innovation to address the core needs of the call center. Engage AI Complete increases operational efficiency and improves both agent experience and customer satisfaction, allowing companies to get more from every call.' New features that will be available in Engage AI Complete: Whether paired with a Jabra headset for an optimized experience or used with any professional headset, Engage AI Complete is easy to deploy and scale. Jabra Engage AI Complete will be available globally in June 2025. MSRP: $50 per user per month. The original version, now called Engage AI Core, remains available at $25 per user per month. Jabra will be showcasing its Engage AI Complete solution at Customer Contact Week 2025 in Las Vegas, June 9-12 (Booth 838), where Jabra has been recognized as an 'Up & Coming solution provider' by CMP in the Auto QA/QM category. Learn more at: PR Contact Hayley Minardi hminardi@ About Jabra Jabra is a world leading brand in audio, video, and collaboration solutions – engineered to empower businesses. Proudly part of the GN Group, we are committed to bringing people closer to one another and to what is important to them. GN's R&D team utilizes innovative hardware, software, and AI-enabled technologies and expertise across hearing, enterprise, and gaming product groups. This engineering excellence allows Jabra to create integrated and customer-centric tools for call centers, offices, and collaboration to help professionals work more productively from anywhere. Founded in 1869, GN Group employs more than 7,000 people and is listed on Nasdaq Copenhagen ( GN's solutions are sold in 100 countries across the world. Visit our homepage . © 2025 GN Group. All rights reserved. Jabra® is a registered trademark of GN Group. All other trademarks included herein are the property of their respective owners (design and specifications are subject to change without notice). A photo accompanying this announcement is available at

Beats Powerbeats Pro 2 vs. Jabra Elite 8 Active (Gen 2): Which sports buds are best?
Beats Powerbeats Pro 2 vs. Jabra Elite 8 Active (Gen 2): Which sports buds are best?

Tom's Guide

time18-05-2025

  • Health
  • Tom's Guide

Beats Powerbeats Pro 2 vs. Jabra Elite 8 Active (Gen 2): Which sports buds are best?

The Powerbeats Pro 2 put fitness first, with a secure, comfortable fit and the addition of a heart rate monitor. There are some small hiccups in the sound department, but very solid battery life and a unique look and style bring them firmly back on track to make some compelling fitness buds that can do almost everything. Strong durability and sonically engaging, the Jabra Elite 8 Active Gen 2 wireless earbuds are the best for active lifestyles. The Beats Powerbeats Pro 2 and Jabra Elite 8 Active (Gen 2) are the two models that critics recommend most when discussing the best workout headphones. They share many functional traits (active noise cancellation, dual-device connectivity, spatial audio) and are designed for optimal stability when engaged in physical activities. Neither set of buds is perfect. However, these two entries check all the right boxes to deliver grade-A performance across numerous verticals. Which is the better option? Our Powerbeats Pro 2 and Elite 8 Active (Gen 2) comparison has the answer. So, down your pre-workout drink and let's get started. Beats Powerbeats Pro 2 Jabra Elite 8 Active (Gen 2) Price $249 / £200 / AU$400 $229 / £199 / AU$329 Colors Black, Electric Orange, Hyper Purple, Quick Sand Black, Coral, Navy, Olive Size 1.77 x 1.61 x 0.94 inches (per bud); 2.95 x 2.59 x 1.33 inches (charging case) 0.8 x 0.8 x 1.1 inches (per bud); 1 x 1.8 x 2.6 inches (charging case) Weight 0.3 ounces (per bud); 2.4 ounces (charging case) 0.2 ounces (per bud); 1.6 ounces (charging case) Battery life (rated) 8 hours (ANC on), 10 hours (ANC off), 36 hours (charging case + ANC on), 45 (charging case + ANC off) 8 hours (ANC on); 14 hours (ANC off); 32 hours (ANC on w/charging case), 56 hours (ANC off w/charging case) Connectivity Bluetooth 5.3 with SBC, AAC Bluetooth 5.3 with SBC, AAC, LE Audio Durability IPX4 (buds) IP68-rated (earbuds), IP54-rated (charging case) The Powerbeats Pro 2 carry a higher price tag: $249. This is the same MSRP as the AirPods Pro 2. Jabra originally launched the Elite 8 Active (Gen 2) at $229, but their discontinuation has led to massive price drops across multiple retailers. Nonetheless, both are fantastic pickups that will elevate your fitness gains. For all of the latest headphones deals, we advise bookmarking our best headphones deals and best Apple deals pages. The Powerbeats Pro 2 have practicality and style down pat, while the Elite 8 Active are more durable and portable. Beats retains series hallmarks like the bold colorways, IPX4 certification (sweat/water-resistant), and trademark ear-hook design that keeps the Powerbeats Pro 2 locked onto your ears. Unfortunately, the revamped look is less attractive than the original. The charging case is smaller and supports wireless charging (finally), but it is still huge compared to other rivals. Jabra left its minimalist design untouched. The Elite 8 Active come in a variety of unique colors and feature a 'liquid silicone sock' with IP68 dust- and waterproofing that forms a tight seal and prevents corrosion. We also love the compact IP54-rated wireless charging case. Comfort can be an issue, depending on your pain threshold; the buds push further into your ears when pressing the physical buttons. Operating the Powerbeats Pro 2 is a breeze. These buds have responsive physical controls and stellar voice assistance. The B logo doubles as a button for enabling functions (e.g., call management, playback). Dedicated rockers are placed at the top for convenient volume adjustment. Then there's built-in Siri support for flawless voice command performance. Despite running on Apple's H2 processor, the Powerbeats Pro 2 are modified for Android use. The Elite 8 Active are remarkable multiplatform buds that function at a high level, no matter the operating system. They share a similar control scheme, including onboard volume adjustment that can be assigned and enabled via physical buttons. We do prefer Beats' volume rockers because of their ease of use and noticeable absence of discomfort when pressed. Spotify Connect is available to instantly pull up your favorite workout playlists. Jabra's buttons produce solid tactility and register functions precisely. The buds work with Google Assistant and Siri and have superb speech recognition. They just lack the Powerbeats Pro 2's numerous iOS integrations. The Elite 8 Active are remarkable multiplatform buds that function at a high level, no matter the operating system. They share a similar control scheme, including onboard volume adjustment that can be assigned and enabled via physical buttons. We do prefer Beats' volume rockers because of their ease of use and noticeable absence of discomfort when pressed. Spotify Connect is available to instantly pull up your favorite workout playlists. Jabra's buttons produce solid tactility and register functions precisely. The buds work with Google Assistant and Siri and have superb speech recognition. They just lack the Powerbeats Pro 2's numerous iOS integrations. You'll get impactful bass and well-rounded sound from the Powerbeats Pro 2. Beats tweaked its dual-layered drivers for wider frequency response, though the midrange is noticeably unbalanced. Music sounds enticing and lively, but contemporary songs have more thump on the Elite 8 Active. Turning on the Personalized Spatial Audio with headtracking does boost acoustics and clarity on Dolby Atmos content. ANC is stronger on the Elite 8 Active. Not only do they put a muzzle on most low- and mid-frequency sounds, but they are some of the best noise-canceling earbuds for high-frequency blockage. Jabra's Wind Noise Reduction setting minimizes harsh whoosh effects when running in gusty conditions. HearThrough mode has been updated and demonstrates exceptional vocal capture. I could hear chatter and noises clearly that were in close proximity as well as several blocks away. Noise cancellation was great on the Fit Pro. The same can't be said about the Powerbeats Pro 2. These buds struggled in 'areas filled with loud conversation,' as our audio editor, Tammy Rogers, pointed out in her review. I was distracted by talkative exercisers and the whirling noises from rowing machines at the gym. Common high-frequency sounds (e.g., crying babies, sirens) were unavoidable as well. Beats' transparency mode is effective and makes ambient noise and conversations sound more natural. Beats equipped the Powerbeats Pro 2 with an expansive feature set. The H2 processor grants essential Apple perks: adaptive EQ, audio sharing, automatic switching, Find My support, and Personalized Spatial Audio. Some of these hidden AirPods Pro 2 features also apply to the Powerbeats Pro 2. Android compatibility gives users Google Fast Pair and Find My Device support, along with access to the Beats mobile app. New to the series is heart rate monitoring. Beats used components from the Apple Watch to achieve a certain level of accuracy, and though the results aren't spot-on, having the feature helps gauge progress. Much of what's available on the flagship Elite 10 can be found on the Elite 8 Active. That includes all major audio features like ANC/HearThrough, EQ, LE Audio, and Spatial Sound. Jabra's Call Experience mode is here to adjust different settings (equalizer, sidetone) on voice calls. Other notables are the MyControls feature for control customization, Soundscapes to enable different ambient sound vignettes, the sleep timer function, and Find My Jabra (earbuds). Both models have multipoint technology (to pair to two devices simultaneously) and reliable connectivity. Jabra makes some of the best headphones for voice and video calls, and the Elite 8 Active are no exception. Calls sound loud and clear, and ANC does a marvelous job of eliminating ambient noise from conversations. The Powerbeats Pro 2 should be the brand's best calling headset, but it falls short of the Fit Pro, especially with regard to noise reduction. Loud backgrounds make it difficult for people to hear your voice. Keep this in mind when taking calls during outdoor runs. Playtimes are sufficient on each of these models. We're talking up to 8 hours of ANC use on the Elite 8 Active and Powerbeats Pro 2, though the former provides longer battery life when disabling the feature (14 hours versus 10 hours). The same goes for the charging cases. Jabra's case holds up to 56 hours, while Beats' case is capped at 45 hours. Beats Powerbeats Pro 2 Jabra Elite 8 Active (Gen 2) Price and value (5) 4 4 Design (15) 13 13 Controls (10) 9 7 Sound quality (20) 17 18 Active noise cancelling performance (20) 17 18 Special features (15) 14 13 Call quality (5) 3 4 Battery life (10) 9 10 Total score (100) 86 87 The scoreboard shows Jabra as the victor, a notable win for a company that recently killed its consumer earbuds business, which we've pleaded for it to reconsider. Owning the Elite 8 Active (Gen 2) means greater ANC, battery life, and call and sound quality. These buds are designed to survive the daily abuse you'll put them through, thanks to an impenetrable exterior with waterproof protection. Bonuses like the LE Audio smart case, Soundscapes mode, and wireless charging boost their stock. It's just unfortunate that they are no longer in production. Even though the Powerbeats Pro 2 aren't the superior selection, they're seen as the best sports earbuds to own moving forward based on availability and firmware updates, which Apple releases occasionally throughout the year to upgrade the latest AirPods and Beats models. Remove Jabra from the conversation and Beats easily takes the top spot. Lengthy playtimes, powerful sound, secure wearability, and terrific multiplatform integration earn them mass appeal. We only wish that the design and noise cancellation were better executed.

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