Latest news with #TTEC
Yahoo
2 days ago
- Business
- Yahoo
TTEC Holdings, Inc. (TTEC): A Bull Case Theory
We came across a bullish thesis on TTEC Holdings, Inc. (TTEC) on Reddit by burnoutstory. In this article, we will summarize the bulls' thesis on TTEC. TTEC Holdings, Inc. (TTEC)'s share was trading at $5.12 as of 27th May. TTEC's forward P/E was 4.74 according to Yahoo Finance. A wide angle view of a bustling cityscape, capturing the potential of the consumer internet. TTEC Holdings appears to present an intriguing investment opportunity, primarily driven by a combination of strategic operational adjustments, potential margin expansion, and a take-private offer that underscores underlying value. At its current market capitalization of approximately $250 million (~$5.20/share), the company is trading at a discount relative to both recent operating metrics and an outstanding offer by the founder to acquire the company at $6.85/share—a 30% premium to market price. While the timeline of this offer has been unusually extended, especially when compared to peer TaskUs, the existence of the proposal alone suggests the founder perceives substantial undervaluation, further supported by his anticipated post-transaction ownership stake of roughly 60%. TTEC's core business comprises two segments: Engage, focused on customer service outsourcing and accounting for the majority of revenue, and Digital, which delivers CX technology consulting. Though the company experienced a 10% year-over-year revenue decline and a compressed adjusted FCF yield of 2.7%, recent quarterly results suggest margin recovery, with 1Q25 margins rebounding to 5% from just 1% a year earlier. Strategic investments in offshore operations and AI-driven efficiencies offer potential for further improvement, despite some regulatory limitations on outsourcing in key sectors like healthcare and finance. Risks remain, particularly around TTEC's $1B debt load, uncertain efficacy of offshore expansion, and broader macroeconomic headwinds that could impact top-line growth. Nonetheless, the possibility of a rebound in margins and continued optimization efforts may support a valuation between $350M and $400M, even if the privatization bid does not proceed, making TTEC a potentially undervalued equity at current levels. Previously, we covered TTEC Holdings (TTEC) in Feb 2025, where we summarized a bullish thesis emphasizing its significant undervaluation despite $2.26 billion in revenue. The author highlighted founder Ken Tuchman's $6.85 per share take-private offer, representing a 96% premium. Despite AI fears and industry headwinds, TTEC's growing AI and SaaS segments and strong operating income suggest substantial intrinsic value beyond the offer. The stock is up by 49.27% since then. TTEC Holdings, Inc. (TTEC) is not on our list of the 30 Most Popular Stocks Among Hedge Funds. As per our database, 21 hedge fund portfolios held TTEC at the end of the first quarter which was 28 in the previous quarter. While we acknowledge the risk and potential of TTEC as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns, and doing so within a shorter timeframe. If you are looking for an AI stock that is more promising than TTEC but that trades at less than 5 times its earnings, check out our report about the cheapest AI stock. READ NEXT: 8 Best Wide Moat Stocks to Buy Now and 30 Most Important AI Stocks According to BlackRock. Disclosure: None. This article was originally published at Insider Monkey.
Yahoo
15-05-2025
- Business
- Yahoo
TTEC or MLNK: Which Is the Better Value Stock Right Now?
Investors interested in stocks from the Technology Services sector have probably already heard of TTEC Holdings (TTEC) and MeridianLink (MLNK). But which of these two companies is the best option for those looking for undervalued stocks? Let's take a closer look. The best way to find great value stocks is to pair a strong Zacks Rank with an impressive grade in the Value category of our Style Scores system. The proven Zacks Rank puts an emphasis on earnings estimates and estimate revisions, while our Style Scores work to identify stocks with specific traits. Currently, TTEC Holdings has a Zacks Rank of #2 (Buy), while MeridianLink has a Zacks Rank of #3 (Hold). The Zacks Rank favors stocks that have recently seen positive revisions to their earnings estimates, so investors should rest assured that TTEC has an improving earnings outlook. However, value investors will care about much more than just this. Value investors also try to analyze a wide range of traditional figures and metrics to help determine whether a company is undervalued at its current share price levels. The Value category of the Style Scores system identifies undervalued companies by looking at a number of key metrics. These include the long-favored P/E ratio, P/S ratio, earnings yield, cash flow per share, and a variety of other fundamentals that help us determine a company's fair value. TTEC currently has a forward P/E ratio of 4.58, while MLNK has a forward P/E of 48.78. We also note that TTEC has a PEG ratio of 0.27. This metric is used similarly to the famous P/E ratio, but the PEG ratio also takes into account the stock's expected earnings growth rate. MLNK currently has a PEG ratio of 1.65. Another notable valuation metric for TTEC is its P/B ratio of 0.87. Investors use the P/B ratio to look at a stock's market value versus its book value, which is defined as total assets minus total liabilities. By comparison, MLNK has a P/B of 3.14. Based on these metrics and many more, TTEC holds a Value grade of B, while MLNK has a Value grade of F. TTEC stands above MLNK thanks to its solid earnings outlook, and based on these valuation figures, we also feel that TTEC is the superior value option right now. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report TeleTech Holdings, Inc. (TTEC) : Free Stock Analysis Report MeridianLink, Inc. (MLNK) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
The Independent
23-04-2025
- Business
- The Independent
Breaking the language barrier: how real-time translation is reshaping CX's future
AI-powered, real-time voice translation is revolutionising CX by breaking language barriers, reducing costs and enhancing customer and associate experiences Of all the AI tools transforming the customer experience (CX) landscape, real-time translation may be the most disruptive. It's going to revolutionise the traditional contact centre model, so if you're clinging to outdated notions about voice translation – and its previous shortcomings – it's time to take another look. Real-time translation has long been used in non-voice interactions but applying it to voice is new territory. Today's cutting-edge tools are bi-directional, letting participants speak naturally in their native languages, and translate conversations nearly instantly. With the right technology (and associates who know how to use it), brands can break down geographic barriers, cut costs and improve experiences. It's one of the biggest trends impacting CX in 2025 and beyond. Transcend geographic barriers Brands have long had to choose contact centre locations based on their language needs. Serving Spanish-speaking customers, for instance, has traditionally required centres to be located in Spain or Mexico. This time-consuming and expensive approach forces brands to forego geographies that best suit their needs simply because they must satisfy language requirements. With AI-powered translation tools, the world is opening up rapidly. AI can instantly translate dialogue between customers and associates, no matter where in the world they're located, so brands can suddenly deliver exceptional CX from anywhere on the globe. Tools improving conversational clarity, such as accent softening, noise cancellation and real-time translation, are boosting experiences for customer and associates alike. At TTEC, we're seeing firsthand how CX geography is expanding. Countries such as Rwanda, Egypt and South Africa are emerging CX hubs where companies can save money without sacrificing service. These regions boast highly skilled, digitally savvy associates and have made expansive investments in infrastructure. They're also places where brands can invest in making a lasting impact. Tools such as real-time translation and accent softening make these lower-cost locations viable options for brands. And when language requirements no longer drive decisions about contact centre locations, companies can choose geographies that expand their talent pool of highly skilled associates. Reduce cost to serve Saving money in the contact centre can't come at the expense of CX. Real-time voice translation lets companies uncover savings without sacrificing customer experience along the way. One multilingual associate augmented by AI, for instance, can do the work that previously required several bilingual associates. Associates become more efficient and effective. Companies, including one major retailer, are already seeing tools such as voice translation, accent softening and noise cancelation facilitate better and quicker resolutions. Translation and accent softening tools, in particular, let brands hire from lower-cost talent pools such as India without worrying that language and accent barriers might hinder CX. They also eliminate the need for costly external translators. All the money saved on these labour costs can be invested in other parts of the business. Make interactions better, faster Any investment in AI should be driven by the customer journey. Adopting tools merely for technology's sake won't help if the underlying customer journey is broken. Technology is only useful if it's easing a pain point. In this regard, real-time translation and other AI-powered conversation tools are already proving their worth. Clear communication during interactions – instantly translated, free of background noise and accent-neutral – is directly tied to higher NPS and CSAT. Customers perceive these types of interactions as seamless and personalised. Associates feel more comfortable and empowered in their jobs when they don't struggle with communication issues. They stay longer and perform better. They even become more likely to uncover and capitalise on upsell and cross-sell opportunities during service interactions. Eliminating language and accent barriers can transform contact centres from cost centres into revenue generators. Drive results with proven solutions Voice translation tools of the past were plagued by shortcomings. They took too long to translate, caused frustrating lag times, couldn't support many languages and were awkward to use. Instead of helping, they just frustrated customers. But recent advances in AI are changing the game. A new era of voice-to-voice translation has begun. TTEC's award-winning translation tool Addi, for instance, supports more than 30 languages and translates speech in less than a second. It provides natural-sounding AI voices and lets brands access flexible support options for genders, languages and regional accents. It also generates transcripts of every conversation, which brands can use to cull actionable insights to guide future business decisions. TTEC's award-winning voice translation tool makes interactions quicker, less frustrating and more seamless. We project Addi can reduce spending on human interpreters by more than 80 per cent, reduce spending on challenging language support by $5,000 to $30,000 per full-time equivalent per year, and reduce handle time and frustration. Today's AI-driven voice translation technology is in a completely different league compared with its predecessors – and it's reshaping the contact centre landscape. For more on how voice translation and other CX trends will transform contact centres, read our 2025 CX Trends strategy guide
Yahoo
21-04-2025
- Business
- Yahoo
TTEC Schedules First Quarter 2025 Earnings Release and Webcast of Investor Conference Call
AUSTIN, Texas, April 21, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Thursday, May 8, 2025, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m. ET on Friday, May 9, 2025. You are invited to join a live webcast of the conference call by visiting the "Investors Relations" section of the TTEC website at If you are unable to participate during the live webcast, a replay will be available on the TTEC website. ABOUT TTEC TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at Corporate Comms:Meredith Investor Relations:Robert View original content to download multimedia: SOURCE TTEC Holdings, Inc. Sign in to access your portfolio
Yahoo
01-04-2025
- Business
- Yahoo
Update from TTEC Special Committee
DENVER, April 1, 2025 /PRNewswire/ -- The Special Committee of the Board of Directors (the "Special Committee") of TTEC Holdings, Inc. (NASDAQ: TTEC) ("TTEC" or the "Company") is providing an update on the status of its review and evaluation of the previously announced unsolicited, preliminary, non-binding proposal letter, dated September 27, 2024, from TTEC founder, Chairman and Chief Executive Officer Kenneth Tuchman, to acquire the shares of the Company's common stock not already owned by Mr. Tuchman and his controlled affiliates at a proposed purchase price of $6.85 per share (the "Non-Binding Proposal"). The Special Committee, with the assistance of Rothschild & Co, its independent financial advisor, and Skadden, Arps, Slate, Meagher and Flom LLP, its independent legal advisor, has completed its review of the Non-Binding Proposal and its preliminary valuation analysis of the Company, and remains ready to consider and engage with Mr. Tuchman with respect to a definitive transaction proposal. At this time, no action is required by TTEC's non-affiliated stockholders. There can also be no assurance that any definitive agreement will be executed relating to any transaction proposal, the timing and conditionality thereof or that any transaction will be consummated. The Special Committee does not undertake any obligation to provide any updates with respect to any proposal or transaction, except as required under applicable law. ABOUT TTEC TTEC (pronounced T-TEC) Holdings, Inc. (NASDAQ:TTEC) is a leading global CX (customer experience) technology and services innovator for AI-enabled digital CX solutions. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next-gen digital technology, the Company's TTEC Digital business designs, builds, and operates omnichannel contact center technology, CRM, AI and analytics solutions. The Company's TTEC Engage business delivers AI-enabled customer engagement, customer acquisition and growth, tech support, back office, and fraud prevention services. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client, customer, and employee satisfaction scores across the globe. The Company's employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. To learn more visit us at Corporate Comms:Meredith Investor Relations:Robert View original content to download multimedia: SOURCE TTEC Holdings Sign in to access your portfolio
