Customer-Obsessed Innovation
Risher shares how his own experience behind the wheel as a Lyft driver informs product innovation. And why listening deeply—whether to a single passenger or a room of drivers—can lead to breakthrough ideas. He also opens up about navigating layoffs, launching inclusive features, and preparing for an autonomous future while keeping human dignity front and center.
Key episode topics include: customer experience, innovation, technology and analytics, listening skills, change management, employee engagement, competitive advantage, strategy
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