Commerce ministry: Shoppers can refuse receiving shipment if product is defective
RIYADH — The Ministry of Commerce spokesman Abdulrahman Al-Hussein said that shoppers have the right to refuse receiving a shipment if the product is defective or does not conform to the agreed-upon specifications.
He explained that the e-commerce shipment delivery code, given to the delivery company representative upon receipt of the consignment, is an acknowledgment from the shopper that the products were received in a proper and orderly manner.
The spokesman emphasized the importance of verifying the shipment and its conformity to the order, as well as the safety and quality of the products before providing the representative with the delivery code.
Al-Hussein urged shoppers to know their rights in e-commerce through the Consumer Rights and Duties Guide on the ministry's website in the following link: https://mc.gov.sa/ar/guides/CustomerGuide/Pages/default.aspx.
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