TUI, easyJet and other airline travellers could be owed '£520' for delayed flights
There are several ways to seek compensation for flight delays and compensation - here's everything you should know
A travel enthusiast has revealed a tool that could help you claim compensation after facing flight delays. The Travel Mum took to TikTok to share her insights, claiming travellers with TUI, easyJet and any other airline could be owed as much as £520 in certain scenarios.
"Is there anything worse than getting to the airport and finding out your flight has been delayed?" she asked her 417,000 followers. "Well, here is a little hack to make sure you get the compensation you are owed.
"Most families don't realise they could be owed up to £520 per person after a delay. A huge 52% of valid claims get wrongly rejected by the airlines for all sorts of reasons."
The Travel Mum pointed to AirHelp, an online platform that allows airline passengers to claim compensation for delays, cancellations, and overbookings effortlessly. The service is rated 4.6 stars on Trustpilot and claims to have already assisted 2.7 million travellers in successfully receiving compensation.
While it offers a free compensation checker, allowing customers to easily view what they are owed online, claiming the money with AirHelp's assistance does have a cost. One payment model offered is a 'no win, no fee' deal, meaning a standard cost equal to 35% is typically deducted from any winnings.
Conversely, you can also pay for an AirHelp+ annual membership from £34.99 per year, which means no fees are deducted from your winnings. But, regardless of your fee option, AirHelp will handle all the paperwork and negotiations for you, while paying for all legal costs.
These can amount to £1,000 in the worst of cases. The Travel Mum continued: "AirHelp is great because they know what they are talking about, and they will handle the whole claims process for you.
"They will even take the airline to court if they are denying you what you are owed." Despite this, note that travellers can make a compensation claim independently for free, and AirHelp is not required as part of that process.
You can generally do this by contacting an airline directly - each airline will have a different compensation process. Martin Lewis' MoneySavingExpert also offers a wealth of advice and its own free online tool to help you make a complaint and keep track of it.
However, before choosing this option, it's important to assess your eligibility. Travellers are only entitled to compensation in certain situations.
For instance, if a flight was cancelled less than two weeks before take-off, if staff strikes occur, or if disruptions are the airline's fault, you may have a case on your hands. Yet, stormy weather, political issues, volcanic eruptions and security concerns aren't grounds for compensation.
If you're flying from a UK or EU airport or onboard a UK or EU-based airline arriving in these zones, your flight should be covered by EU and UK compensation regulations, too. This is also true if you've booked through a travel agency or tour operator.
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