Latest news with #AirHelp
Local Germany
3 days ago
- Local Germany
Are German airports and airlines among worst in Europe?
Two recent surveys suggest that the quality of air travel for passengers coming from Germany leaves a lot to be desired. One survey ranked 250 airports worldwide based on customer satisfaction and punctuality, among other factors. German airports received pretty mediocre scores in the ranking, with the highest rated airport only managing the 100th position. Another survey, titled the "worst airlines of 2025" included four major German airlines, which were given concerning scores for their reliability, compensation policies and customer satisfaction. LISTED: The new direct flights from Germany this summer German airports Ranked 100 out of 250, Düsseldorf Airport was Germany's best performing, according to a survey by AirHelp, an online platform for passengers seeking compensation for cancelled or delayed flights. Düsseldorf's overall AirHelp score - which was based on scores for on-time performance, customer satisfaction, and food and shops - was the same as that given to Belfast Airport in the UK, and the Toulouse-Blagnac and Lyon Saint-Exupery Airports in France. Other major German airports pretty average rankings: the Berlin-Brandenburg airport ranked 136th, Munich ranked 144th, Hamburg ranked 153rd place, Frankfurt ranked 163rd and Nuremberg ranked 182nd. Interestingly both Munich and Nuremberg scored as well as Düsseldorf in customer satisfaction, but landed further down in the ranking primarily for lower scores in on-time performance. READ ALSO: What are your rights in Germany if a flight is delayed or cancelled? German airports were affected by a series of worker strikes at the beginning of the year, resulting in hundreds of cancelled and delayed flights at Munich and Düsseldorf airports among others. German Airlines Flightright, another portal for customers whose flights are cancelled or delayed, compiled a ranking of "the worst airline in 2025". Four German airlines which were included in the ranking were Lufthansa, TUIfly, Eurowings and Discover Airlines. Flightright considered scores for airlines' reliability, their compensation policies and customer satisfaction in their ranking. Advertisement In fairness, Flightright ranked Europe's top 20 largest airlines, so inclusion in the list alone doesn't necessarily imply that the German airlines are among the worst. But with a reliability score of 3.0 (out of five) TUIfly tied with several other airlines for the 7th worst position. Lufthansa was marked down for its "payment behaviour". Earning a score of 3.0 out of five, it was ranked 3rd worst in this category - although it was also tied with a number of airlines. Flighright says its payment behaviour score is based on "how quickly airlines pay compensation... as a result of delays and cancellations". Discover Airlines, a subsidiary of Lufthansa, received the best overall score in the ranking, but interestingly it actually received the worst score for customer satisfaction among the German airlines, followed by TUIfly. READ ALSO: The complete guide to taking your holiday like a German
Time Out
21-07-2025
- Time Out
The world's best (and worst) airports revealed in new ranking
Easy check-ins, short queues and enough time for a bevvy before the flight – a smooth airport experience can really make your holiday. But when an airport experience goes sour, whether because of flight delays, unexpected security checks or missing luggage, it is by far one of the most insufferable experiences of mankind (not to be dramatic). In effort to help passengers avoid the latter, AirHelp, a Germany-based online service that allows passengers to seek compensation for flight cancellations, delays, or overbookings, has released its list of best and worst airports across the globe. The list was crafted by studying and surveying clients' airport experiences, with key factors being on-time flight performance, customer service and available food and retail stores. The survey spanned airport visits from June 1 2024 to May 31 2025, and incorporates feedback from 13,500 travellers across 58 countries. So, which airports are flying high? The only European city to make the list is Bergen Flesland Airport in Norway, ranking in ninth place with an AirHelp score of 8.27. Its on-time performance ranked at 8.4, customer opinion at 8.5 and food and retail offering at 7.6. Doha Hamad Airport in Qatar came in second place with an average score of 8.52, a customer opinion score of 8.9, and a food and retail score of 9. Championing in first place is Cape Town Airport with an average AirHelp score of 8.57. With a little under 11 million visitors this year, this South African airport received 8.6 for on-time performance, 8.7 for customer service and 8.3 for its food and shopping offerings. Cape Town took first place on Time Out's annual ranking of the best cities in the world to visit in 2025, proving that a visit to the capital is rewarding as soon as you step out of the airport gate. As for airports to avoid, Tunis Carthage Airport in Tunisia ranked the worst with a score of 5.73. On-time performance score is a weak 5.4, but customer opinions added minimal hope with an extra point at 6.4. As for food and shops, AirHelp gave it a 6.1. Rhodes Diagoras Airport came in second worst with an average score of 6.05, followed by Vietnam's Ho Chi Minh Airport at 6.21. Will this list affect where you'll book your next holiday? Check out the rest of the best and worst-ranked airports below. The world's best airports in 2025 1. Cape Town Airport, Cape Town, South Africa 2. Doha Hamad Airport, Doha, Qatar 3. Riyadh King Khaled Airport, Riyadh, Saudi Arabia 4. Brasília–Presidente Juscelino Kubitschek Airport, Brasilia, Brazil 5. Muscat Airport, Muscat, Oman 6. Panama City Tocumen Airport, Panama City, Panama 7. Durban King Shaka Airport, Durban, South Africa 8. Salt Lake City Airport, Salt Lake City, Utah, US 9. Bergen Flesland Airport, Bergen, Norway 10. Dammam King Fahd Airport, Dammam, Saudi Arabia The world's worst airports in 2025 1. Tunis Carthage Airport, Tunis, Tunisia 2. Rhodes Diagoras Airport, Rhodes, Greece 3. Ho Chi Minh Airport, Ho Chi Minh City, Vietnam 4. Heraklion Airport, Heraklion, Greece 5. Hurghada Airport, Hurghada, Egypt 6. Antalya Airport, Antalya, Turkey 7. Lisbon Humberto Delgado Airport, Lisbon, Portugal 8. Dalaman Airport, Dalaman, Turkey 9. Hanoi Nội Bài Airport, Hanoi, Vietnam 10. Sharm el-Sheikh Airport, Sharm el-Sheik, Egypt Did you see the Greek island crowned the world's best in 2025?
Saudi Gazette
18-07-2025
- Saudi Gazette
Norway leads Europe's best airports list
BRUSSELS — As millions of Europeans set off on their summer travels, new data reveals which airports are most likely to deliver a smooth journey – and which ones might test your patience. AirHelp, a passenger rights organisation, has just released its annual global airport ranking, assessing performance based on punctuality, passenger satisfaction and service quality. And, while major hubs like Paris Charles de Gaulle and London Gatwick failed to impress, several smaller European airports stood out for their reliability and customer care. Cape Town International Airport in South Africa ranked first overall, scoring 8.6 for punctuality and 8.7 for customer opinion to top a list of 250 international airports from 68 different countries. The best-performing airport in Europe overall was Bergen Flesland in Norway, which came 9th globally and topped European airports for punctuality. Other high scorers in Europe included Bilbao Airport in Spain's Basque region (16th), Bodø Airport (23rd) and Oslo Gardermoen (28th), also in Norway, and Reykjavik Keflavík in Iceland (30th).Despite ranking 130th overall, Luxembourg Airport scored 9.0 for customer opinion, putting it atop all other European airports in that category, while Amsterdam Schiphol (111th overall) scored highest in Europe for food and drinks, scoring and perhaps unsurprisingly, given recent air-traffic control strikes and criticism about the country's performance, France's best-scoring airport, Toulouse-Blagnac, ranked just 101st it topped the French list for the second year running, earning solid scores for punctuality and customer satisfaction, though it rated slightly lower for shopping and dining. In 181st, Paris Charles de Gaulle performed poorly across all metrics, with frequent delays and low customer ratings dragging down its Gatwick ranked 235th, with low marks across the three still outperformed Europe's worst airport, Rhodes Diagoras. The Greek island air hub scored a paltry 6.05, with a 5.8 for punctuality. That score put it in 249th, one spot above the world's worst by these metrics, Tunis Carthage methodology gives the most weight – 60 per cent – to on-time performance, based on flights departing or arriving within 15 minutes of their scheduled time. Rhodes Diagoras' score of 5.8 for punctuality, for example, translates to 58 per cent of flights running on remaining 40 per cent is split evenly between passenger feedback on airport staff, cleanliness and general experience, and services offered, such as restaurants and bulk of the data was gathered from multiple vendors and cross-referenced with statistics from government agencies, airports, flight-tracking vendors and historical resources. To gather user reviews, AirHelp surveyed travellers in more than 58 countries and gathered more than 13,500 unique airport rankings cover only airports with a substantial number of international flights, using data collected between 1 June 2024 to 31 May delays and cancellations are often beyond an airport's control, the highest-performing airports tend to be those that combine operational efficiency with attentive service and clear to AirHelp's findings, travellers looking to reduce their stress this summer may want to opt for smaller regional airports in Scandinavia, where the odds of a smooth journey are markedly better than at the continent's biggest transport hubs. — Euronews
Euronews
17-07-2025
- Euronews
Europe's best and worst airports ranked for 2025
As millions of Europeans set off on their summer travels, new data reveals which airports are most likely to deliver a smooth journey – and which ones might test your patience. AirHelp, a passenger rights organisation, has just released its annual global airport ranking, assessing performance based on punctuality, passenger satisfaction and service quality. And, while major hubs like Paris Charles de Gaulle and London Gatwick failed to impress, several smaller European airports stood out for their reliability and customer care. Which airports are Europe's best? Cape Town International Airport in South Africa ranked first overall, scoring 8.6 for punctuality and 8.7 for customer opinion to top a list of 250 international airports from 68 different countries. The best-performing airport in Europe overall was Bergen Flesland in Norway, which came 9th globally and topped European airports for punctuality. Other high scorers in Europe included Bilbao Airport in Spain's Basque region (16th), Bodø Airport (23rd) and Oslo Gardermoen (28th), also in Norway, and Reykjavik Keflavík in Iceland (30th). Despite ranking 130th overall, Luxembourg Airport scored 9.0 for customer opinion, putting it atop all other European airports in that category, while Amsterdam Schiphol (111th overall) scored highest in Europe for food and drinks, scoring 8.3. Meanwhile, and perhaps unsurprisingly, given recent air-traffic control strikes and criticism about the country's performance, France's best-scoring airport, Toulouse-Blagnac, ranked just 101st globally. Still, it topped the French list for the second year running, earning solid scores for punctuality and customer satisfaction, though it rated slightly lower for shopping and dining. In 181st, Paris Charles de Gaulle performed poorly across all metrics, with frequent delays and low customer ratings dragging down its score. London Gatwick ranked 235th, with low marks across the board. All three still outperformed Europe's worst airport, Rhodes Diagoras. The Greek island air hub scored a paltry 6.05, with a 5.8 for punctuality. That score put it in 249th, one spot above the world's worst by these metrics, Tunis Carthage Airport. How the rankings were calculated AirHelp's methodology gives the most weight – 60 per cent – to on-time performance, based on flights departing or arriving within 15 minutes of their scheduled time. Rhodes Diagoras' score of 5.8 for punctuality, for example, translates to 58 per cent of flights running on schedule. The remaining 40 per cent is split evenly between passenger feedback on airport staff, cleanliness and general experience, and services offered, such as restaurants and retail. The bulk of the data was gathered from multiple vendors and cross-referenced with statistics from government agencies, airports, flight-tracking vendors and historical resources. To gather user reviews, AirHelp surveyed travellers in more than 58 countries and gathered more than 13,500 unique airport ratings. The rankings cover only airports with a substantial number of international flights, using data collected between 1 June 2024 to 31 May 2025. While delays and cancellations are often beyond an airport's control, the highest-performing airports tend to be those that combine operational efficiency with attentive service and clear communication. According to AirHelp's findings, travellers looking to reduce their stress this summer may want to opt for smaller regional airports in Scandinavia, where the odds of a smooth journey are markedly better than at the continent's biggest transport hubs.
Local France
15-07-2025
- Local France
Ranked: The French airport with the fewest delays and cancellations
As ever, Paris Charles de Gaulle airport scored poorly for both punctuality and customer satisfaction - and it was a hub in south-west France that was named 'best' in the Air Help rankings. Toulouse-Blagnac airport came top of the 17 French airports listed as having regular international connections, scoring well for both punctuality and customer satisfaction. The Air Help ranking is based mostly on punctuality - which covers flight delays and cancellations - with the remaining 40 percent of the score made up of overall customer satisfaction (20 percent) and the services including shops and restaurants offered (20 percent). Advertisement For the second year in a row Toulouse came top of the French airports listed, scoring well on punctuality and customer satisfaction, albeit slightly less well on the shops and restaurant offering. It was followed in the French classification by Lyon's Saint-Exupéry airport. However in the global rankings France did not fare well - its best airport (Toulouse), coming 101st in the global ranking, with Lyon at 102nd. This year the summer holiday season got off to a bad start in France with a two-day strike by air traffic controllers . The strike caused widespread disruption to flights in and out of France and those passing over - within Europe one third of flights either take off and land in France or pass over its air space. READ ALSO : Will there be more French air traffic control strikes this summer?✎
